40 Days up and nothing....(merged)

lea2001gb

I sent I letter to both these banks on 26th Feb which were received on 27th Feb (Recorded). Today is the 40th day and I have received nothing. I have phoned both banks. Abbey said I would have to wait longer (which I find rather appauling as 40 days is quite a long time). Halifax, however, said I would have to wait 40 days after my cheque was cashed before I received anything. They had my cheque for 4 weeks before they did anything with it. I decided that, as far as I was concerned, I was being given the run around by both of these banks and have put in a complaint with the ICO. Unfortunately I have had to send that by snail mail as all my evidence is in paper format and my scanner has ceased to play. I can imagine this is going to take a long time to sort out and it is really frustrating. Can anyone give me any advice as to what I do now? It would seem that the banks couldn't give a hoot about deadlines that are clearly given in the letters and are working to their own agenda as per usual. You can imagine what the banks would say if we turned round and said we would pay what we owe once we have investigated it and given a couple of months to think about it. Not sure what I can do now, as I think the 40 days and then the 14 days is being completely ignored by the banks.

degzy241724

Hi I was wondering what I should do now. I received a letter with the cheque back a couple of weeks after requesting the information. 40 days would have passed on Monday. I called the bank and they advised me there was nothing on record and I would have to wait another 40 days ? I am not sure now as to what I can do......

Thank you in advance

jamdown

lea2001gb wrote: »

I sent I letter to both these banks on 26th Feb which were received on 27th Feb (Recorded). Today is the 40th day and I have received nothing. I have phoned both banks. Abbey said I would have to wait longer (which I find rather appauling as 40 days is quite a long time). Halifax, however, said I would have to wait 40 days after my cheque was cashed before I received anything. They had my cheque for 4 weeks before they did anything with it. I decided that, as far as I was concerned, I was being given the run around by both of these banks and have put in a complaint with the ICO. Unfortunately I have had to send that by snail mail as all my evidence is in paper format and my scanner has ceased to play. I can imagine this is going to take a long time to sort out and it is really frustrating. Can anyone give me any advice as to what I do now? It would seem that the banks couldn't give a hoot about deadlines that are clearly given in the letters and are working to their own agenda as per usual. You can imagine what the banks would say if we turned round and said we would pay what we owe once we have investigated it and given a couple of months to think about it. Not sure what I can do now, as I think the 40 days and then the 14 days is being completely ignored by the banks.

i also sent of £10 for my Halifax statements on Friday 30th which was recorded delivered i also sent gave 1 in personally into my branch on the same day.
I phoned them using 08457 203040 and spoke to a lady who informed me that should only cost me £5 to get copies of my statements and because i have waited so long she would waiver this charge and it will take 7-28 days to get them. I canceled both my cheques and guess what my statements came within 7 days and i have just done my letter asking for my bank charges.

Give them a call on this number and tell them you have not had any form of correspondence.:D

jules777_2

Please can someone help me out here! I have sent my first letter to Abbey requesting my bank statements, well that was on the 25th February 07, they have still not replyed. where do i go from here, without statements I don't know how much they owe me, but a rough guess would be around £3,000. please can someone advise me. Jules

Elsie2_2

I sent some letters to credittors which have been closed for quite a while and chose not to send the £10 straight away. One credittor has since come back to me asking for the £10 in order to look into it further, but have heard nothing from the others yet and the 40 days is up today.
Question is a/ the fact that they haven't had any monies from me, does this mean i can call them tomorrow and complain that they haven't responded within the 40 days??
b/the one credittor who did respond asking for the £10, do i have to give them 40 days from the date they got the money, or from the date of my original letter??
Thanks everyone.

Edinburghlass_2

Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.

and/or complain at...

http://www.ico.gov.uk/complaints.aspx


Always check if you can download statements with online banking and/or camp outside your local bank

izola

hi,
Advice needed. my 1st letter and cheque was sent to the abbey on 28th feb 07. i received 14mths bank statements and a letter explaining all previous transactions have been archived onto Microfiche and is not possible to provide a computor print out of this infol They will send me a list of archived trans, on a seperate cover.

The 40 day period ended yesterday 9th april, but i am in a bit of confusion, to the period date, as i have heard from them in this period, should i wait or go onto the next step to the commision of data protection?
Hope someone can help me,

Elsie2_2

izola wrote: »

hi,
Advice needed. my 1st letter and cheque was sent to the abbey on 28th feb 07. i received 14mths bank statements and a letter explaining all previous transactions have been archived onto Microfiche and is not possible to provide a computor print out of this infol They will send me a list of archived trans, on a seperate cover.

The 40 day period ended yesterday 9th april, but i am in a bit of confusion, to the period date, as i have heard from them in this period, should i wait or go onto the next step to the commision of data protection?
Hope someone can help me,

I would say go after them with a call and then complain to the Info Comm.
If it was me, i would be speaking to them. Don't know if other people would say differently. Its not your fault that they've chosen to send the info in different ways. And its also not your fault that they have a procedure for older information, nor how they choose to get hold of this information if its needed. One of my favourite arrogant phrases would be quite apt: I asked what time is, not how the clock works!!

charlie3010

I joined online banking to see if I could download all my past statements (which you could do a few years ago), but now they only show the last 14 months.
After been told my past statements have been microfiched I have now written again, requesting all my statements for the past six years and stated that they no longer have 40 days, as time has elapsed since my first letter.
Can't wait to see what the next excuse is!! I have the past 14 months statements and they have already charged me £1100, so for the remaining 5 years it must be aprox £6000. Think they know this and are reluctant to release the statements. If they don't get back to me with the details then I will report them to the ombudsman. PLEASE PLEASE I really could do with some help finding out how you can claim the charges back if the banks don't let you know how much they have charged you.

pigsmightfly

Elsie2 wrote: »

I would say go after them with a call and then complain to the Info Comm.
If it was me, i would be speaking to them. Don't know if other people would say differently. Its not your fault that they've chosen to send the info in different ways. And its also not your fault that they have a procedure for older information, nor how they choose to get hold of this information if its needed. One of my favourite arrogant phrases would be quite apt: I asked what time is, not how the clock works!!

I agree with you...especially your phrase :rotfl: