40 Days up and nothing....(merged)

haughy1

hi, does anyone out there know if there is a phone number for the informatin commisioner, yorkshire bank have gone over my 40 days and say they have infirmed the commisioner of their delays due to demand for people requesting statements. I dont care if they have or havnt, i would like to know if their is anyone I can speak to regarding this matter

mitchy66

Hi Haughy1

This is the number that was at the bottom of an email which I have just received from the I.C - 01625 545 700.

haughy1

Doesnt matter about phone number any more i got it, it might come in handy for you too. 01625545745, oh and the nice lady said that some of the banks have indeed been on to them to let them know that there are delays in getting our bank statements to us but she advised me write them another letter telling them time is up kind of thing and give them another seven days to get them sent to me and to keep a copy so i can foreward ot to infomation commisioner if need be. She is also sending me a complaint form in the post just in case i need it.

mitchy66

Cheers - I think I will give them a call seeing as Barclays claim they can't trace any record of my account!

olives_2

please could someone advise me on what to do next. I sent a letter with a cheque for £10 (its not been cashed yet) by recorded delivery to the DPA marbles credit card asking for the last 6 years statements for my late charge fees. I sent the letter on 1/3/07 they signed for it on 5/03/07. I sent the template letter from the moneysaving site. we have not herd anything should we send another letter? when is the 40 up is it working days? please help someone I really could do with this money back as I have 3 small kids :j

tammy1976_2

Hi, I'm in exactly the same position as you, that's why I'm browsing this site, to get an answer, If I hear anything I'll let you know!!

Rutlandman

I don't know if this has come up already, as I have only just joined the forum, and am so incensed that I haven't had time to read all the threads.
I sent off a request for information to LloydsTSB (thanks for the template letter, Martin) 47 days ago, along with a cheque for £10.00, as recommended. A reply came back 8 days later, with a Complaint reference number allocated to it, and telling me that they expected to be able complete their enquiries within the next four weeks. Sorry - what enquiries? Surely they only have to ask their computre to spit out details? OK, I know they have had a lot of requests.

Since this change of status to a complaint seemed to take my request out of the Data Protection Act area, I asked the Office of the Information Commissioner for advice. They agreed that this could be the case, and advised writing back to LTSB, pointing ouit that the original letter did not constitute a complaint, but a request, under the Act, for information to which I am entitled, and that they had to reply within 40 days of receipt of the first letter.

19 (yes, NINETEEN) days later, LTSB deigned to reply, still referring to my request as a complaint, but now with a different number, and saying that they have not yet resolved the issue.

I have today spoken again to the OIC, and have done as they advised, making an official complaint against LTSB.

I wil post again when the next installment arrives.

Winnard

Hi, sent the letter for three seperate accounts I have with the Yorskhire Bank, got a letter saying they would get back in 40 days etc. Now near to the 40 days have received a letter saying that:

The end of the time period has almost been reached, however due to the high volume of requests we have received in relation to this high profile issue, I regret that we are not yet able to provide you with the information requested.

Whilst your are within your rights to refer the matter to the Information Commissioner at the end of the 40 day period, I confirm that we shall provide you with the information as soon as we possibly can.

What shall I do? Shall I report them? Are they stalling?

Please advise.

Thanks

nanook_2

Hello

Please can some one answer what may seem like a simple question ( just not to me it isnt)
How long is 14 says! Is it 14 working days. or is it just 14 days? As i have sent my threated court action letter 1 st class today to the Halifax and i want to know when to start proccedings? Any one out there help me.
Many thanks

nickmack

Rutlandman wrote: »

I sent off a request for information to LloydsTSB (thanks for the template letter, Martin) 47 days ago, along with a cheque for £10.00, as recommended. A reply came back 8 days later, with a Complaint reference number allocated to it, and telling me that they expected to be able complete their enquiries within the next four weeks. Sorry - what enquiries? Surely they only have to ask their computre to spit out details? OK, I know they have had a lot of requests.

Since this change of status to a complaint seemed to take my request out of the Data Protection Act area, I asked the Office of the Information Commissioner for advice. They agreed that this could be the case, and advised writing back to LTSB, pointing ouit that the original letter did not constitute a complaint, but a request, under the Act, for information to which I am entitled, and that they had to reply within 40 days of receipt of the first letter.

19 (yes, NINETEEN) days later, LTSB deigned to reply, still referring to my request as a complaint, but now with a different number, and saying that they have not yet resolved the issue.

I have today spoken again to the OIC, and have done as they advised, making an official complaint against LTSB.

Yes, this has happened before. Lloyds TSB know full well that the request is a SAR under the DPA, but they pretend it's a complaint. When you point out this is a SAR, they have bought themselves some extra time. In your complaint I would let the Information Commissioner know you believe the bank has deliberatley misinterpreted the request.