40 Days up and nothing....(merged)

golddigger_3

they have 40 days from when you ask dave

good luck
we are taking them to MCOL today

THEDEMONDIPPER

I'm Still Waiting For My Statements After Sending First Template Letter Dated 23 Feb, I've Had Two Letters From Lloyds Saying That They Will Try To Look At My Complain Within The Next Four Weeks...

golddigger_3

If you have access to your account online, you can get 5 years statements - just print them off - you'll get the statements off them eventually, but you can start with the online ones.

osmosis_dave

Hi,
After submitting the first letter to Barclays requesting details of charges some 37 days ago, I still have not received any correspondence from them. The £10 cheque I enclosed to cover these costs has not been banked either. It is now approaching the 40 day cut off response time from them.

Any suggestions?

alsagemar

They have cashed my £10 cheque which I sent requesting the list of transactions and charges, does that mean I will receive them? It has been over the 40 days, I rang them last week and they said it could take 5/6 weeks??????:rolleyes:

Sorry but I don,t always understand all this jargon banks send out

Twinkly

osmosis_dave wrote: »

Hi,
After submitting the first letter to Barclays requesting details of charges some 37 days ago, I still have not received any correspondence from them. The £10 cheque I enclosed to cover these costs has not been banked either. It is now approaching the 40 day cut off response time from them.

Any suggestions?

It is possible your letter hasnt actually got to the bank or it is sitting in a huge pile of correspondence waiting to be opened. Did you send it recorded delivery and do you know if it was actually received ? Unless you know the bank received it and deliberately have not acted yet for whatever reason I dont think there is much you can do but keep waiting.

It would be a pain to have to reissue the request and the cheque (stopping the first one ) but this may be your only option. I'd advise to send it recorded delivery next time to keep track. Good luck

integrity_2

Phone the number on the bottom of the letter they sent you and ask for "copy statements dept" then get the persons name you are speaking to, then tell them that you think thier has been a "misunderstanding" that thier letters to you are incorrect and that they are in fact breaching the DPA. Ask them whats happening politely and when you can expect your statements. Mention that you have been a Lloyds customer for X years and don't want to have to involve the information commissioner / financial ombudsman.

Hope it helps. This is what I did and I got the statements within 1 week;-) Good luck

Twinkly

alsagemar wrote: »

They have cashed my £10 cheque which I sent requesting the list of transactions and charges, does that mean I will receive them? It has been over the 40 days, I rang them last week and they said it could take 5/6 weeks??????:rolleyes:

Sorry but I don,t always understand all this jargon banks send out

Yes it means you will receive them and they have 40 days under the data protection act to comply with your request. If it is going to take longer then that is not your responsibility. You can wait or you can advise you will complain to the Information Commissioner for the delay as it breaches your entitlement. You may find they turn up sooner

calmac_3

i sent hsbc the 1st letter on 8th March, and the 40 days are nearly up, i rang them this afternoon and they informed me they have not received the letter, i know i have to wait until the 40 days is up but if that comes and goes and i have not heard anything what do i do then?, i know i can inform the ico but what do i do then write another letter but stating what!

nickmack

calmac wrote: »

i sent hsbc the 1st letter on 8th March, and the 40 days are nearly up, i rang them this afternoon and they informed me they have not received the letter, i know i have to wait until the 40 days is up but if that comes and goes and i have not heard anything what do i do then?, i know i can inform the ico but what do i do then write another letter but stating what!

Did you send Recorded delivery?