40 Days up and nothing....(merged)

ElleWoods

Thanks for replying. I'm registered for internet banking - how do I view my statements online? Do they go back that far? I've been with HSBC for about 5 years.

Thanks,
CC x

Taffyfella

Hi Cuba,

I'm with Lloyds online and I could go back 5 years. Due to the long delay in waiting for the whole 6 years via the post I just submitted my claim for those 5 years.

I should imagine HSBC would allow you to trudge back to when the A/C was opened.

If you go to your last months bank statement page, there should be an option (like a drop down box) to view all previous.

This way it will save you the time and your tenner!

Good luck

Taff

ElleWoods

Thanks for that, I'll do that tomorrow night. Already sent the letter and cheque off though and sods law they will cash it tomorrow, ha ha!

CC
x

highfield17

I wrote to the Clydesdale bank asking for last six years statements they cashed the £10 cheque but now say they are so busy they cannot provide the statements within 40 days but will forward then when they have them . Is this just a delay tactic and should I inform information commisioner or give them more time?

Sweets

To get to your statements you need to go click on the account so you can see your current transactions, and 'my statements' is an option on the left at that point.

Taffyfella

highfield17 wrote: »

I wrote to the Clydesdale bank asking for last six years statements they cashed the £10 cheque but now say they are so busy they cannot provide the statements within 40 days but will forward then when they have them . Is this just a delay tactic and should I inform information commisioner or give them more time?

When is the 40 days up?

The Data Protection Act states they MUST respond within the 40 days.

I would allow a couple of days either side for the post then report them to the information commisioner if you still not received them.

Taff

mitchy66

pigsmightfly wrote: »

Hi all!

I know there are a few of us that have eagerly been waiting for replies from the IC after making complaints to them about banks not responding. I've just had 2 replies from them about 2 complaints I made. They are as follows:

Reply 1:

Case Reference Number XXXXXXX

Thank you for your correspondence dated XXXXX, regarding your request for information from Littlewoods regarding your account with them.

The matters you have raised will be assigned to one of our casework teams before being allocated to a case officer who will respond in line with our current service standards.

Should you wish to contact us about this matter please quote the above case reference number. Failure to do so may delay the processing of your request.

If you would like to contact our Helpline please call 08456 306060, or 01625 545745 if you would prefer to call a 'national rate' number.

Reply 2:

Case Reference Number XXXXXX

Complaint about the 'Subject Access Request' made to Capital One for personal information relating to bank charges.

Thank you for your correspondence dated XXXXX.

You have complained that, as yet, the information requested from Capital One has not been received.

When we receive a complaint like this, we are under a duty to consider if it is likely or unlikely that there has been a breach of the Data Protection Act 1998 (the Act). We will then decide what action, if any, to take.

Following a recent Office of Fair Trading decision about 'penalty charges' we are aware that the number of individuals making subject access requests to financial institutions has significantly increased. However, clearly these financial institutions are still required to comply with subject access requests within the statutory 40 calendar days.

As you may be aware under the Act there are eight data protection principles. These are sometimes known as the principles of good information handling as they set out the way organisations should handle personal information. The sixth data protection principle requires organisations to process personal data in accordance with an individual's rights under the Act. Therefore if you have not been sent the information you are entitled to within 40 days, it is likely to be in breach of the sixth data protection principle

We would like to explain that due to the number of complaints we are receiving about failed subject access requests we are writing to financial institutions on a monthly basis, sending them a 'batch' of complaints.

We will be writing to Capital One with the next batch of complaints at the end of March 07 and will of course include the details of your complaint in our letter. We will advise Capital One to ensure that they provide you with the information you are entitled to as a matter of priority. Furthermore we will ask them to outline what steps they are taking to ensure their future compliance with the Act. Therefore although we will now close your case we would like to assure you that we will continue to carefully monitor this issue.

Finally, it may be helpful to explain that a breach of one of the data protection principles is not a criminal offence and we cannot punish an organisation for a breach of principle. Our priority is to get organisations to take steps to solve the problem and to ensure they handle personal information properly in the future.

However, it may also be helpful to explain that if you have suffered a loss because an organisation has broken the law, you may be entitled to compensation. We do not have any powers to award compensation and any claims should be made through the Court.

We would like to thank you for bringing this matter to the attention of the Information Commissioner.

Please quote the case reference number from the top of this letter in all future correspondence about this matter. Failure to do so may delay the processing of your complaint.

At least I know now that they have recieved them and are doing something about them

That's great news - I hope it isn't long before I get my letter then.

What happens now, do you go to the next stage, or wait until the bank gets intouch?

d2cracker

Hi Guys

I have repeatedly asked natwest for the last 6 years worth of statements, They have said they have posted to my house. Still nothing, so i asked to send to the branch. I called in yesterday and guess what? Yup no statements. When speaking to the lad he said there was no note on the screen to say send to branch. So i called his bluff as said show me the screen you were just looking at.
You should have seen his face! lol. So I blew my top big style. I hate people that lie and especially if he has just seen the note that he was trying to say did not exist.

I asked for the manager and he also said that they were not in branch and would have them for next wed. I bet they won't be there.

What grounds have i got or what are the next steps i can take, as i am really sick now.

cheers
Si

pigsmightfly

mitchy66 wrote: »

That's great news - I hope it isn't long before I get my letter then.

What happens now, do you go to the next stage, or wait until the bank gets intouch?

I think now I just wait to hear back from the IC and they just have to wait to hear from the banks - I hate waiting

spinghirl

Hi, We have sent away 1st letter for copy statements, we have a couple of years but not all of them. We have since had a reply and the 40 days are almost up, due to high volume of requests there is a delay. (no indication of when we will receive them). We are talking thousands not hundreds here as we calculated the charges of the statements that we have.( we are beginning to think they maybe at it). We sent similar letter to another high street bank got our reply last week and are in the process of waiting their reply for £893.00.

The letter states we can refer not getting the statements to the Information Commissioner at the end of the 40 day period. Has anyone out there encountered this problem and if so could you advise us on our next course of action. It would be greatly appreciated.


Regards Spinghirl