Sold an item on eBay, mis-spelt the email to pay to

simmed

Title says it all, really. My email was mis-spelt. The buyer has "paid", but for me all it says is "Claim your Payment" and there's nothing to go from there. Apparently the only option is for the buyer to cancel her payment, and then make a new payment to the correct email address.

HOWEVER this happened about a month ago. I've messaged the buyer twice, explaining everything, telling her what she needs to do, and apologising. The first message she replied to after 3 weeks saying, in very poor English, something like "i paid send itemz plz!1" the second message she still hasn't replied to (a week on).

I want to move on and I've now opened a "buyer didn't pay" case on eBay. I made a mistake but as she's obviously unwilling/incapable of helping to sort it out this trade is going nowhere.

Where will this go from here? Any advice on what I should do?

d123

simmed wrote: »

Title says it all, really. My email was mis-spelt. The buyer has "paid", but for me all it says is "Claim your Payment" and there's nothing to go from there. Apparently the only option is for the buyer to cancel her payment, and then make a new payment to the correct email address.

HOWEVER this happened about a month ago. I've messaged the buyer twice, explaining everything, telling her what she needs to do, and apologising. The first message she replied to after 3 weeks saying, in very poor English, something like "i paid send itemz plz!1" the second message she still hasn't replied to (a week on).

I want to move on and I've now opened a "buyer didn't pay" case on eBay. I made a mistake but as she's obviously unwilling/incapable of helping to sort it out this trade is going nowhere.

Where will this go from here? Any advice on what I should do?

The seller has paid, why should they be inconvenienced because you can't write your own email address correctly?

Send the item, and then ask the buyer as nicely as possible to help fix your mess....

simmed

d123 wrote: »

The seller has paid, why should they be inconvenienced because you can't write your own email address correctly?

Send the item, and then ask the buyer as nicely as possible to help fix your mess....

Do you mean the buyer has paid?

Anyway: No. Without trying to sound rude, no money has left her bank account, and no money has entered mine, thus no item will be leaving my shelves.

d123

simmed wrote: »

Do you mean the buyer has paid?

Anyway: No. Without trying to sound rude, no money has left her bank account, and no money has entered mine, thus no item will be leaving my shelves.

How can you say no money has left her account? In this OP (and your previous thread where you were already given advice) you state the buyer has paid but due to your mistake you can't claim the payment from Paypal. If I was the buyer I also wouldnt be too co-operative with a seller who still hasn't sent an item 3 or 4 weeks after making a Paypal payment.

You were even advised in your previous thread to stop claiming the buyer hadn't paid, own up to the fact it is your mistake and work from there. You seem to be trying to blame the buyer for your mistake (and even a little xenophobia about her "very poor English", she isn't the one who can't even spell their email address correctly).

simmed

d123 wrote: »

own up to the fact it is your mistake

simmed wrote: »

I made a mistake

:wall:


d123, you are not being helpful in that, as shown above, you are not reading the information I have given you. I do not believe money has left her account. I don't understand the workings of PP but a payment cannot be made to an email that doesn't exist, no?

I was recently sent the complete wrong item from an eBay trade, as shown here. That said, that does not give me an excuse to go berserk and become un co-operative. Mistakes happen, that's life.

Oliver14

You new about this 3 weeks ago why has it taken so long to sort?
https://forums.moneysavingexpert.com/discussion/3188826

So in the psst few weeks you have.

Given a buyer the wrong Paypal email address
http://forums.moneysavingexpert.com/search.php?searchid=103769536

Had the wrong item sent to you

https://forums.moneysavingexpert.com/discussion/3227398

Tra and claim for non delivery even though you gave the seller the correct address
https://forums.moneysavingexpert.com/discussion/3189158

Had another wrong item sent

https://forums.moneysavingexpert.com/discussion/3201948

You have had more problems in a few weeks than I have had in 12 years. The consistant factor in all these things is yourself. I think you need to give up ebay for a while and do a little research and try and understand how it works and the best way to protect yourself. you'll save yourself a lot of hassle and some money.

As for the case you have going on you if you open an NPB you will lose as the buyer will be able to show they have paid to the email address you listed. (even if it is wrong) I'm guessing by your style of posting the reason the buyer doesnt trust you is the way you approached them and you may have got there backs up.

Try contacting be polite and helpful and explain how you want to get them their item. You get much futher with sugar.

Plese give up ebay.

soolin

Oliver14 wrote: »

Plese give up ebay.

I certainly second that.

OP, you are being extremely unpleasant in opening an NPB on a buyer that has paid you. YES the payment has left her account, it is not the buyers fault that you can't type your paypal id correctly. I've done it myself but obviously having a few brain cells to my name I understood it was my fault so I sorted it out.

The buyers payment HAS left their account and I just hope they arefamiliar enough with ebay to know they can now appeal your NPB, which puts a strike on your account as misuse of the NPB system, can also report you as a non performing seller and leave a neg and poor stars.

Jakg

"Claim your payment" = making a PayPal account with the mis-spelled email address. You should then be able to claim it.

However... imagine if you bought something and somehow *they* lost the money, and refused to give you the goods? If it's a low value sale, I would just write it off.

EDIT - eBay really don't like sellers opening NPB if the seller has been paid. The buyer only needs to give eBay the transaction ID and the NPB gets closed. eBay will see the amount of money you asked for, being sent to the email address you asked for, but you refusing to send the item and may well give you a non-performing seller strike (which would be perfectly justified)

The buyer *may* be able to cancel the transaction by calling PayPal. But from past experience, calling PayPal is a ballache, and I certainly wouldn't unless there was "something in it for me". I wonder if an eBay dispute will auto-refund if the PayPal account doesn't exist?

hermum

Try registering the email address to you that you used, then you should be able to claim the money, that the buyer correctly paid into.

simmed

The other 3 posts have been ignored, as no helpful advice was given, sadly. Some people need to calm down and understand that mistakes can be made. For example, in 2 unique transactions, I was recently sent the wrong item in each of them. There's no point getting mad about it, though, and calm co-operation with the seller can virtually always sort the matter. :money:

Jakg wrote: »

"Claim your payment" = making a PayPal account with the mis-spelled email address. You should then be able to claim it.

hermum wrote: »

Try registering the email address to you that you used, then you should be able to claim the money, that the buyer correctly paid into.

Thanks a million you two! I created another thread about this exact issue a while back and nobody even mentioned this, now the poor buyer has been waiting for over a month because nobody who replied knew this I've created the email and linked it to my PayPal account. Now the eBay transaction has changed from "Claim your payment" to "Print postage label", but my PP account doesn't show any funds have been received. I guess I will just have to wait a bit more? Although I've been waiting for around 40 minutes so far, which is long by PP standards..

If only MSE let you give thanks more than once..

simmed

Anyway, I updated the PayPal around an hour ago but still no payment has been received. So it looks like I will win the payment not received dispute even if the buyer does reply (because, after all - payment has not received). Not like it matters - I think I read that the dispute is solved automatically if the buyer doesn't respond within 3 days, and that deadline is approaching fast.