Ordered a book off eBay, instead received a pack of pens

simmed

LOL, title says it all. can I do the following:

- open a PayPal dispute
- purchase the same item off another quicker, better seller
- escalate the dispute to a claim if the refund is not issued
- get a refund for item being completely different to as described

floralaura

Why not be less dramatic and email the seller stating that you received the wrong item. Chances are they sent you the wrong one by accident, accidents happen.
Also, there have been 3 bank holidays in a row and post is slow atm..It may have been posted the day you purchased, again..ask the seller.
THEN depending on the sellers reply (please give them longer than a episode of Jezza as its a holiday weekend again!) either sort it with the seller or open a dispute on ebay/paypal.

simmed

floralaura wrote: »

Why not be less dramatic and email the seller stating that you received the wrong item. Chances are they sent you the wrong one by accident, accidents happen.
Also, there have been 3 bank holidays in a row and post is slow atm..It may have been posted the day you purchased, again..ask the seller.
THEN depending on the sellers reply (please give them longer than a episode of Jezza as its a holiday weekend again!) either sort it with the seller or open a dispute on ebay/paypal.

Thanks for the reply

I have already sent him a message, like I said though, I just can't be assed with the awful sellers on eBay lately, I've never had any problems in the past but now they are just full of mistakes like this. He will probably just fob me off with sending the item back or something, which just means more waiting for me and more of my time. Is it really too much to ask for someone to just send the damn item you bought to the damn address you ask them to?

Is there any more immediate action I can take, such as a visa chargeback, as I really can't be bothered waiting around for another couple of days for him to reply and then another couple of weeks before another item finally crawls its way to me.

I will edit the OP as I just had an idea.

PS as for the bit in bold - you can see when the item was dispatched on eBay :money:

iamana1ias

simmed wrote: »

Is there any more immediate action I can take, such as a visa chargeback, as I really can't be bothered waiting around for another couple of days for him to reply and then another couple of weeks before another item finally crawls its way to me.

Not unless you paid more than £100 (and I don't think you can chargeback when you have protection via paypal).

iamana1ias

simmed wrote: »

LOL, title says it all. What is with the !!!! sellers on eBay nowadays? Anyway I can't be assed with this seller as not only did he take ages to dispatch it, and not only did it arrive 9 days after the eBay estimated delivery time, it is now the completely wrong item. Can I just phone my card company up and get a refund? I don't have a CC, only a Visa debit card.

Edit: As I cannot be bothered dealing with this seller anymore, can I do the following:

- open a PayPal dispute
- purchase the same item off another quicker, better seller
- escalate the dispute to a claim if the refund is not issued
- get a refund for item being completely different to as described

You'll have to send the pens back (via tracked mail) to win the case.

simmed

iamana1ias wrote: »

Not unless you paid more than £100 (and I don't think you can chargeback when you have protection via paypal).

Damn -.-

iamana1ias wrote: »

You'll have to send the pens back (via tracked mail) to win the case.

Really? So more hassle for me, the buyer? Would I have to pay for that? Why does everything seem to screw over the consumer when it comes to online trading?


What would you guys recommend I do? As proven, this seller is incompetent and takes a huge amount of time to dispatch the item, and given that the item took around 4x the estimated time to reach me it wouldn't surprise me if he was dispatching directly from China or somewhere. I just can't be bothered with him/her and would rather now use a better trader who can actually get the item to me within a few days.

sam.4000

Contact seller and if you can't resolve it that way open a paypal dispute.

Oh have just noticed who OP is, how are you SIMMED?
I'm wondering how many people you are going to wind up this time. I will go and buy the popcorn!

sam.4000

SIMMED maybe you should try quiting ebay, you really don't have any luck!

simmed

sam.4000 wrote: »

Contact seller and if you can't resolve it that way open a paypal dispute.

Oh have just noticed who OP is, how are you SIMMED?
I'm wondering how many people you are going to wind up this time. I will go and buy the popcorn!

:rotfl:

Yeah, the MSE eBay board does have an ultra-clique of sellers who go out of their way to try and defend their fellow sellers. I'm a strong advocate of buyer rights though so we clash.

iamana1ias wrote: »

Ah, chill out. The trip outside will do you good.

So.. wait. That's definitely the only way I can get a refund? By sending the item back?

floralaura

simmed wrote: »

Thanks for the reply

I have already sent him a message, like I said though, I just can't be assed with the awful sellers on eBay lately, I've never had any problems in the past but now they are just full of mistakes like this. He will probably just fob me off with sending the item back or something, which just means more waiting for me and more of my time. Is it really too much to ask for someone to just send the damn item you bought to the damn address you ask them to?

Is there any more immediate action I can take, such as a visa chargeback, as I really can't be bothered waiting around for another couple of days for him to reply and then another couple of weeks before another item finally crawls its way to me.

I will edit the OP as I just had an idea.

PS as for the bit in bold - you can see when the item was dispatched on eBay :money:

The seller may tell you to keep the item (pens) and will dispatch a book to you. If they no longer have the book (sent to the pens buyer) then they should refund you. As for sending the pens back, personally I would send back large letter 1st class recorded (I imagine the book/pens to be worth £10<?) and if made to return the pens at my own cost then I would hit some stars and a big neg.
I once mixed up orders and paypal'd them the money to return items back to me and a bit extra for a sorry..I then re-sent them back to the proper buyers. Everyone was happy.
As for dispatch that only shows as dispatched if you manually change it/pay postage with paypal. I have in the past sent via post office and forgot to change it on ebay..thus the buyer can have their item but on ebay it doesnt show as dispatched. Was there a post mark that was dated on the item? If paid by paypal what was the post by date?

simmed

floralaura wrote: »

The seller may tell you to keep the item (pens) and will dispatch a book to you. If they no longer have the book (sent to the pens buyer) then they should refund you. As for sending the pens back, personally I would send back large letter 1st class recorded (I imagine the book/pens to be worth £10<?) and if made to return the pens at my own cost then I would hit some stars and a big neg.
I once mixed up orders and paypal'd them the money to return items back to me and a bit extra for a sorry..I then re-sent them back to the proper buyers. Everyone was happy.
As for dispatch that only shows as dispatched if you manually change it/pay postage with paypal. I have in the past sent via post office and forgot to change it on ebay..thus the buyer can have their item but on ebay it doesnt show as dispatched. Was there a post mark that was dated on the item? If paid by paypal what was the post by date?

:rotfl: What the f- I just looked on the parcel and the stamp says it was dispatched on the 26th! I ordered it about about 2 weeks ago and eBay says it was dispatched on the 18th. So has he just completely lied about dispatching it? This trade has FAIL written all over it and unless the seller makes me VERY happy this lying idiot is getting a big fat neg..