Quick questions on Consumer Rights

tomwakefield

MelandRuss wrote: »

Hi Everyone,

I'm after a little help please.

I ordered a toaster and Kettle set from an online retailer, as the toaster is faulty i contacted them within 7 days and asked for a refund.

They have offered me a refund for the Toaster but state I must return the Kettle at my own cost if I want a refund, they are treating them as separate purchases even though they were bought as a set.

Can they make me pay to return an item that was bought as part of a set.

Thank you.

That depends on what you mean by set

Something like this should be treated as a single product, and a fault in either component means the product as a whole is faulty.

However, if you just bought kettle from range X and a toaster from range X to match it at the same time, they are two separate purchases.

tomwakefield

lollyp wrote: »

1- If I hadn't quoted the SOGA then I would have just bought another tv! This is very sneaky that the refund/replace response to the SOGA would not be an option for those who don't know about it!

Could you prove the fault was inherent, rather than through misuse? If not, you had no automatic right to any recompense.

lollyp wrote: »

2 - Surely extended warrantys are nonsens then?

If the terms are followed, they can save hassle from some companies who try to wash their hands of all responsibility after X months. They may also offer better terms than SOGA or extend your rights further than SOGA. However, I've never bothered buying one.

lollyp wrote: »

3- The guy who took my faulty tv told me that he thinks they are all just binned. It was clearly a minor fault that could have easily been fixed by an expert. What a waste!

Not your problem as a consumer.

tayek1967

I do understand what you mean & of course i ask you & sharing with u. thanks

lollyp

Thank you Tom for your expert opinion, I don't know how I managed without it.

1 -The fault was the television. How could I misuse a tv? If they did try and investigate, they would see that it was not my fault.

2 - You're confused opinion on extended warranties was pointless and unwanted.

3 - Clearly, the waste of the tv is not my 'problem' but I am expressing an opinion that I think it is wrong and I think the majority of people would think that as well.

I couldn't give a hoot what your opinion is on anything. I posted it in a positive way to let people know that it pays to be tenacious.

I understood that it is a public forum to post things that would be helpful to others.

wealdroam

lollyp wrote: »

I posted it in a positive way to let people know that it pays to be tenacious.

In which case you probably posted in the wrong place.

The title of this thread is...

Quick questions on Consumer Rights

w.

lollyp

Good god - I wish I hadn't bothered! Some people are so miserable and rude!

squeaky

Hi lollyp

I don't think that posters have been rude - they have merely been pointing out, quite correctly, that the subject for this thread is questions...

A better place for your post would be to join a similar thread about the supermarket you shopped with and add your helpful information into that one.

HTH

Valli

Shabba6000 wrote: »

Hi, I set up a Direct Debit with my local leisure centre for swimming lessons for my kids. I've noticed that the DD has appeared on my bank but no money has ever been taken (it was set up in Oct 11) When I've looked at the contract I signed at the time, they have typed for the first payment to be taken October 61 - now this is obviously a typing error, but they've signed it and I've signed it - if I tell them now and start paying, can they make me backpay to last October, even though its their error?

Thanks

You might actually have been better posting this in the BANKING section of the forum; nevertheless if you owe money for goods received or services supplied and something goes wrong with the payment method then YES you still owe for the services (in this case).
And, regarding the error - yes they mis typed but you also have a duty to READ what you sign before you sign it.

By telling them that there's been an issue you could come to a payment agreement (ie pay double for a few months).

By not telling them and leaving it you COULD, feasibly, end up being summonsed for non-payment and end up with a CCJ.

Johnki_2

Hi,

I booked a Hotel room for 1 night in order to break a long journey in July. There are 4 of us 2 Adults and 2 Kids.

Immediately after booking online I realised we'd been given a Double Room and not a Family Room. I therefore canceled the reservation.
Only to be told that I could cancel, but no refund could be given ! This seems very harsh as It Literally was less than 10 minutes after booking.

My question is - Is this legal as the distance selling regulations don't cover accomodation.

If I don't get any joy within a week I'll be happy to name and shame the Hotel.

John

Update 16/5/2012

Just to let you all know, I've received a full refund so all's well that ends well !

mo786uk

Yes its legal to not offer a refund on hotel rooms.