Quick questions on Consumer Rights

wealdroam

flyingbug wrote: »

Can anyone give me advice please
Just under two years ago our car had to have a new Starter Motor ,this week car broke down AA took us to the same garage ,
we are told by garage the inside of starter motor is burnt out we will have to pay again for a starting motor and to have it fitted
I complained as Starter Motor should last between 8 and 25 years
Garage says i will have to pay then take it up with Lucas the manufacture
is this correct?

I guess you haven't yet read MSE's Consumer Rights guide.

In there you will find that you have upto six years to make a claim against whoever sold the thing to you.

Read the details, but don't expect a new starter motor.

Valli

hellsfairy wrote: »

Hi can anyone tell me whether I have the right to cancel an online learning course within seven days of receiving the course matrials? In their Terms and Conditions they state that "

1. Cancellation
   
   According to the Distance Selling Regulations 2000, you have a cooling off period of seven working days from receipt of goods. This period allows an unconditional right to cancel. You will be required to make such a request in writing to us at the address given above, and, at your cost return any received materials in a satisfactory and reasonable condition.

I have tried to cancel(in writing) but they will not allow me to do this. They are telling me that I only have the right to cancel within seven days of enrolment, even though this is not stated anywhere on their site.

I would appreciate any adivie!

Kindest regards.

Lynn

Can I suggest you try the CAB thread for this one - I for one have no knowledge of this as it's not a simple online goods transaction, if it's a distance learning course.

Having said that an attempt to cancel in writing should be sufficient 'normally'; make sure you keep copies of all correspondence.

Also try here http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935

Valli

ridin8ude wrote: »

I moved to the UK in Q4 2008 and am only now becoming more aware about my consumer rights in this country.

I’d appreciate some quick advice about the below situation:
In Feb 2009 I purchased some new SSD harddrives from OneStopPCShop online in the amount of £419.46 GBP.
The HDD’s did not work as expected so I returned them within 10 days for which I both have the postoffice receipt for the return, and acknowledgement that they received the return.

After receiving the return they refused to give the full refund saying that their supplier was charging them a restocking fee £150.
I said that wasn’t good enough and insisted on a full refund – this was both over the phone and by email.
Their responsiveness wasn’t good at the best of times, and in June 2009 they stopped responding to me and I never received my money.

This has always bothered me as I have returned the goods in good faith but never received my money back.

Do I have any recourse, am I still entitled to this money in 2012, and what would be the best approach to get this money back?

Thanks

No clue - you could try a Letter before Action then take them to small claims if they ignore.

Lowri16

Hi there, we are after a bit of advice!!
We recently had a new door installed by our builder which after 5 months has cracked. The suppliers have agreed to replace the door but not the costs of fitting or painting. The builder has threatend them with solicitors and will get a crednote to use in their store for the cost of hanging and fitting the door but has not claimed for the cost of paint and painting the door as we did that ourselves. The supplier say they will not pay for that as it is a hard wood door and does not need to be painted however do say it needs to be grated to prevent it from expanding. We as the customer will therefore have to pay for more paint and time even though it was their product that was faulty. They have agreed that there was a manufacturing fault with the door and are covering the builders costs, does anybody know where our rights as the customer in covering the cost of treating and repaintig the door - thank you

wealdroam

Lowri16 wrote: »

Hi there, we are after a bit of advice!!
We recently had a new door installed by our builder which after 5 months has cracked. The suppliers have agreed to replace the door but not the costs of fitting or painting. The builder has threatend them with solicitors and will get a crednote to use in their store for the cost of hanging and fitting the door but has not claimed for the cost of paint and painting the door as we did that ourselves. The supplier say they will not pay for that as it is a hard wood door and does not need to be painted however do say it needs to be grated to prevent it from expanding. We as the customer will therefore have to pay for more paint and time even though it was their product that was faulty. They have agreed that there was a manufacturing fault with the door and are covering the builders costs, does anybody know where our rights as the customer in covering the cost of treating and repaintig the door - thank you

Did your builder supply the door to you?
If so, then you need to look to your builder to cover your extra costs.
You have no right to a remedy directly from your builder's supplier in this situation.

broker90

Thanks for giving information ,actually I also join a software company which is fraud but I do not know about the company earlier ,I have to claim for that company because that company prevent my salary and said to me that I will not give your salary you can do any things what would you want.I have to go in consumer forum and claim against him and finally I get my salary.
Thanks.

snackjack

Hi, My son bought a pre owned game from Cex on Sunday for £12. The game wouldn't load on our PC and I returned it to the store first thing Monday. The store says we are not entitled to a refund in cash, only vouchers that can only be spent in cex.
Are we entitled to ask for refund in cash? My son is so disappointed he has no money or goods either!
Thanks for any advice

wealdroam

snackjack wrote: »

Hi, My son bought a pre owned game from Cex on Sunday for £12. The game wouldn't load on our PC and I returned it to the store first thing Monday. The store says we are not entitled to a refund in cash, only vouchers that can only be spent in cex.
Are we entitled to ask for refund in cash? My son is so disappointed he has no money or goods either!
Thanks for any advice

You are entitled to ask for a refund in cash.
But if there is nothing wrong with the game, they are entitled to refuse your request. It is not clear from your post whether the thing is faulty or not.

Rather than getting into an arguement, why not accept their credit note and buy another game with it?
That way your son won't be disappointed.

snackjack

Thanks very much for reply. We think game was faulty as it wouldn't load. I have swapped his voucher for cash so he can buy what ever he wants and I'll use voucher in future, however I just wondered if I would have been entitled to request cash instead of voucher if game was proved to be faulty.
Thanks again.

hiw477gary

I purchased an engagement ring on line of a reputable jewerlly company that stated that all rings were a standard size which can be returned for resizing if required. I had the ring for 3 month,althought it was worn for approx 1 month only when 1 of the main diamonds fell out,at no fault of mine. It was returned for repair and the company agreed no charge,I assume admitting liability,faulty goods? I ask them about resizing wile they had the ring in pocession, which they agreed made scence,then after a number of phone calls they are saying it cannot be resized,then when I asked what could be done they said they would be in contact before returning, they have now just posted the ring back the same size which is no good to me. I have now been without the ring for 40 days.Please can someone advise me in where I stand or what I can do in this matter. Many thanks.