MSE News: O2 to hike broadband prices

jem16

MSE_Guy wrote: »

This is the discussion thread for the following MSE News Story:

"The communications giant is increasing its internet costs in April by almost £50 a year in some cases

It's hardly "news" though is it?

It's been discussed on here since 2nd February.

Paulgonnabedebtfree

If someone is in the early, "tied in" period of a contract then as has been stated, they have the right to leave. However, I don't believe that this is sufficient. If an agreement has been struck to provide a service for a tie-in period (normally a year - 18 months), then there is no way the customer can attempt to negotiate a price reduction until that tie-in period is over. If you try it, they will just laugh at you (well maybe not literally). So, IMO, the reverse should apply. They do this in the hope that many of their tied-in customers will stick around simply because they can't be bothered to look around.
I believe that the tie-in period should be binding on both parties at the rate the deal was struck at the beginning.

the_devil_made_me_do_it

I was on the old £7:50 per month tariff. I only started this tariff back end of august & now I get an email advising me that it's going up to £9:50.

Telephoned O2 & after a long debate with a customer advisor, I was put through to their retentions team.

They said I could either stay as I am and tolerate the increase, or they would switch me over to their £12:50 package free for the first 6 months. Over all, it works out slightly cheaper than the £7:50 I'm currently paying.

I know people with Sky broadband & none of them have a particularly good word to say about it including the customer service. I have looked about and to be honest, even though I begrudge it, I'm better staying with O2.

jem16

the_devil_made_me_do_it wrote: »

They said I could either stay as I am and tolerate the increase, or they would switch me over to their £12:50 package free for the first 6 months. Over all, it works out slightly cheaper than the £7:50 I'm currently paying.

And put up with the horrendous traffic shaping? No thanks.

the_devil_made_me_do_it

Traffic shaping?? Can someone explain please.

jem16

the_devil_made_me_do_it wrote: »

Traffic shaping?? Can someone explain please.

http://forums.moneysavingexpert.com/showpost.php?p=41170822&postcount=82

the_devil_made_me_do_it

Still don't really understand it..but looks like I'm better off staying as I am for the time being.

Unless, the package I'm currently on is affected by this traffic shaping.

jem16

the_devil_made_me_do_it wrote: »

Still don't really understand it..but looks like I'm better off staying as I am for the time being.

If you want slower peak speeds and download caps then move to the new packages.

Go to this link and scroll down to Traffic Mangement - all will be revealed.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=496,E=0000000002961027644,K=8992,Sxi=10,T=Broadband_HomeNew_Tab2,ts=Care2_5_Customer,question=ref%28User%29:str%28Broadband%29,cmd=new,&tab=2

Unless, the package I'm currently on is affected by this traffic shaping.

None of the old legacy packages are subject to the new traffic management rules - that's why they are increasing the costs and making deals if you move to the new packages.

jd87

I'm on O2 Home Broadband Premium. Signed up in August. Now paying £10.21 per month (I'm an o2 mobile customer). So how much will my package be going up to and are there going to be changes to dl limits?

jem16

jd87 wrote: »

I'm on O2 Home Broadband Premium. Signed up in August. Now paying £10.21 per month (I'm an o2 mobile customer). So how much will my package be going up to and are there going to be changes to dl limits?

£13pm I believe and no change to either speed or download limits.

Best read this thread.

https://forums.moneysavingexpert.com/discussion/3023778