CORGI offering maintenance plan? Anybody else use this?

ihateyes

gee.... what ccan i say re screen - first visit same thing! the only extra bit british as do is service the boiler at the same......

im sure corgi are fine, the point is this company are only connected to corgi merely because the pay a fee..... for the name and logo.

Again cogi home-care are givin your details from the corgi register for new boilers installed for a fee, but the only info they are provided with is your address and boiler make....

im sure you remember when you got you initial letter from corgi it had dear... then the make of you boiler owner.....

if you dont believe me, email their diector and ask him the question..... are you part of the corgi organisation??? you will get NO back....

I done this last year after recieving the letter.... even though i was happy they were legit i chose not to go with the because at that time they sent that letter, it said corgi have over 30 yrs exxperince. the fact their has corgi on it i felt they were misleadin me to the experience they had. i complained this fact to them, as they had been running less than 3yrs at that point. as a company at that point they only had less than 3, which they excepted, and i believe that doesnt appear in their letters anymore.

Paul_Varjak

ihateyes wrote: »

gee.... what ccan i say re screen - first visit same thing! the only extra bit british as do is service the boiler at the same......

Like I said before, pre-screening is for determining age of boiler, make of boiler and if installed by registered gas engineer. It is NOT an inspection (except in very rare circumstances). If you pass pre-screening you get cover - full stop! With British Gas you sign up, you pay and can then find out later you are NOT covered. This cannot happen with the CORGI scheme!

ihateyes wrote: »

im sure corgi are fine, the point is this company are only connected to corgi merely because the pay a fee..... for the name and logo.

Like I said before, CORGI would not allow the use of their name by some cowboy outfit. The scheme is fully backed by CORGI. It uses only gas-safe registered engineers who are also CORGI regsitered - yes CORGI also have a register of their own engineers!

ihateyes wrote: »

Again cogi home-care are givin your details from the corgi register for new boilers installed for a fee, but the only info they are provided with is your address and boiler make....

im sure you remember when you got you initial letter from corgi it had dear... then the make of you boiler owner.....

Like I said before, people move house and the offer is for the current homeowner, which is not necessarily the person who had the boiler installed!

ihateyes wrote: »

if you dont believe me, email their diector and ask him the question..... are you part of the corgi organisation??? you will get NO back....

If CORGI has approved them and the scheme is listed on the CORGI website, not sure what your gripe is.

ihateyes wrote: »

I done this last year after recieving the letter.... even though i was happy they were legit i chose not to go with the because at that time they sent that letter, it said corgi have over 30 yrs exxperince. the fact their has corgi on it i felt they were misleadin me to the experience they had. i complained this fact to them, as they had been running less than 3yrs at that point. as a company at that point they only had less than 3, which they excepted, and i believe that doesnt appear in their letters anymore.

No doubt the ASA may have something to say about that but the fact is CORGI have been in existence for 30 years and CORGI Homecare use CORGI engineers!

ihateyes

Paul_Varjak wrote: »

Like I said before, pre-screening is for determining age of boiler, make of boiler and if installed by registered gas engineer. It is NOT an inspection (except in very rare circumstances). If you pass pre-screening you get cover - full stop! With British Gas you sign up, you pay and can then find out later you are NOT covered. This cannot happen with the CORGI scheme!




Like I said before, CORGI would not allow the use of their name by some cowboy outfit. The scheme is fully backed by CORGI. It uses only gas-safe registered engineers who are also CORGI regsitered - yes CORGI also have a register of their own engineers!




Like I said before, people move house and the offer is for the current homeowner, which is not necessarily the person who had the boiler installed!




If CORGI has approved them and the scheme is listed on the CORGI website, not sure what your gripe is.




No doubt the ASA may have something to say about that but the fact is CORGI have been in existence for 30 years and CORGI Homecare use CORGI engineers!

I almost think you work for them!!
Everywhere you look peter their is a form of white labelling...

Boots camera film - in reality its Agfa
Boots Shapers - Walkers in disguise!

You can go out and buy AA/Rac sat navs, but it could be a tom tom in disguise...

take homeserve for example, you could take out boiler cover through santander.... administered by Homeserve

The same with Npower/PC world/ and the vast majority of water boards

Paul_Varjak

ihateyes wrote: »

I almost think you work for them!!
Everywhere you look peter their is a form of white labelling...

Boots camera film - in reality its Agfa
Boots Shapers - Walkers in disguise!

You can go out and buy AA/Rac sat navs, but it could be a tom tom in disguise...

take homeserve for example, you could take out boiler cover through santander.... administered by Homeserve

The same with Npower/PC world/ and the vast majority of water boards

And your point is?

ihateyes

Peter...read the bottom 5 posts here from just over 1 yr ago

from screwfix may 2010

It appears Corgi have now retracted the homecare plan, was this after a few installers rang up very angry?

The website for the homecare paln has also been pulled! I wonder what the heck was going on here?

CORGI Homecare retraction statement

Following several calls to CORGI regarding a warranty service; “CORGI Homecare”, CORGI would like to assure all that CORGI is not actively running a Warranty Scheme and would apologise that leaflets have been distributed suggesting that we are.


We are, of course, aware that this has happened and are currently investigating the issue and taking steps to retract things. As part of this we can confirm that the web site has been taken down and that no further mailings will be distributed.

I also have this problem with Worcester and Baxi when fitting their products even if I tick the warranty leaflet you send back, indicating the customer has been offered a 5yr warranty.


They still send literature to try and get them to sign up to the manufacturers plan.

You would think that fitting their product would be enough, oh no! they want to nick your customers as well.

Not a legal chap so don't know if they legally can do this. GITS


ALSO

when you book a breakdown, i believe they dont give you an appt there and then, instead they call you back once they call the trademens and get a time for you.... more of this can be found pcadvisor under consumer watch:
Posted May 23, 2011 at 4:24 PM
Corgi Homecare are a waste of space. I called them at 8am Saturday to tell them i had no running hot water they phoned me back 2pm Monday and said a plumber will be their in 30mins an hour later he turned up. all he did was represurise the boiler then left not fixin the problem. so i phoned them up and canceled my policy. Never again !!!


i cant post link as a newbie, so had to copy and paste

thanks

ihateyes

not a moan, at all mate,, you dont know much about this outfit ie only set in Jan this year! wrong

this company cant be cowboys..... why did they use the name corgi when they werent licensed too? that one alone cost them having their website taken off line, and not being able to send leaflets for a period of time....

Think its only right people know who these people are, and what they signing up to.....

ive not moaned on here bout anyone, i merely pointed out facts.

You argued cos you are a great ambassador for them and possibly my above post has left you without an answer.......

have a good day, and buyer beware

Robert919

sorry if this is long winded but i've just made a claim via corgi homecare plan and thought some people might find this of use.

The plate heat exchanger in my combi boiler failed - homeserve who i had a plan with came out and said without even looking at the boiler that it was due to iron oxide rust from the radiators clogging up the system and causing the part to fail. The engineer took a water sample and then remarked how clean and clear it was. He then left saying homeserve would contact me. They did and said as the engineer had found some dirt i was not covered under their policy. They then said i would need a full power flush and the part replacing.

Getting quotes the bill was mounting into the hundreds of pounds.

I then found that i had taken corgi plan out in Feb, homeserve had matched the deal and as a result had intended to cancel the plan with corgi but for some lazy reason never got round to doing it.

I called them the phone was answered promptly by a professional chap who took details of the problem etc and then said the engineer would call back later that day. 3 minutes later the engineer was on the phone making arrangments to come out and look at the boiler. when i said it was a quick response the engineer replied that they have only 10 minutes to call the customer back as part of their agreement to corgi. He apologised for not having any appointments left for that afternoon but at 3pm i couldnt really complain about that but he said between 9-11 the next day. 0930 he turned up diagnoised the problem as lime scale on the heat exchanger, which would also need to be replaced. He then sourced the part and told me he would have it by the next day and would then come and fit it.

This he did and whilst fixing my boiler remarked that it looked like it had never been serviced once. I told him homeserve had been looking after it giving it their annual service and he just laughed. He took ages cleaning pipes of lime scale and sorted out a few other issues with the boiler. A noisey ignition and an eletrical issue with the control panel.

He did remark that my boiler an ideal isar is not the best and prone to faults and said that i should keep up a cover plan. He was professional and kept to his word which impressed me greatly. He even sorted isssues out that were not originaly reported. Does it get any better.

Corgi have now picked up the bill and my boiler is working better than ever.

For me in this instance it has been great. Complete faultless service.

my dad was present whilst this was going on and was so impressed he has just signed up to them as well. He had a similar issue with British Gas. For £16.99 a month a must.

Paul_Varjak

Robert919...

This is the first feedback on someone making a claim and, as I am also covered under the plan, it certainly gives me confidence.

Fruit_and_Nut_Case

Paul_Varjak wrote: »

Robert919...

This is the first feedback on someone making a claim and, as I am also covered under the plan, it certainly gives me confidence.

Call me cynical but I'm always suspicious about first time posters who join up just to heap praise on something. I think I'll reserve my judgement on this one.

Ziptrax

OK, I have signed up with this scheme since 3rd march 2011, boiler was 4 years old at the time.

Cover started on the 3rd April and I have been trouble free up until sat 23rd July.

Then the worst happened. There has been a water leak from the boiler somewhere, and the control panel is flashing the burner sign and has a - sign displaying and water is leaking everywhere.

Called up the helpline to get someone to come fix it, and after lots of ringing and disconnections I finally get through to an automated assistant to leave a message.
I leave a message and forget my telephone number, so call back, and a woman answered the phone.
She says she will get the engineer to call me to fix an appointment which he does the next morning, and then comes out on the Sunday afternoon to have a look.

He is from a firm called Bouchard and Jones, which is quite a big company in my area it seems, who also run their own insurance scheme but are subcontracted from corgi home care

He says it looks like the diverter valve is leaking so he has to go order one, and he says the office will give me a call later.

Tuesday morning still no call, so i call back corgi who say they will call the engineer to see what's going on. Engineer calls back says sorry he hasn't got back to me they are waiting on the part.

Wednesday morning, the engineer comes out with a second engineer and says it doesn't look like the part they have and that it looks like the heat exchanger

Being an Ideal Isar boiler, this doesn't surprise me after all the stuff i have read on the internet.

He says he has no clue how to get the external cover off the boiler and its going to be a long job to repair, so he is going to recommend to corgi we get a new boiler. They go away, second engineer comes back later to do a survey for a new boiler.

Thursday now, still haven't heard anything and as there are 5 of us in the house including 2 baby's, and we have no hot water, I call up corgi again.

I was transferred straight to the guys supervisor as soon as they saw who i was on the phone.I am now told by corgi that the part would be expensive for them to buy and that they are recommending a new boiler. But as I have only been with them 5 months and not 6, and that they have had previous dodgy people claiming new boilers, they are willing to pay 50% of the new boiler, which will cost me £800 for a Baxi boiler or over £1000 for a Worcester boiler. (which I am not willing to pay as it was obviously been in good condition for 5 months or I wouldn't have had hot water or heating) I have now told them to fix my boiler as that's what its insured for, and the supervisor on the other end of the phone has gone off to have a think apparently.

The Saga continues, and I will report back on any further developments in this case.