Tmobile changes fair use policy to 500MB?

neas

its a shame i didnt ring them up to get 5 quid discount like other people have :0. Now you got fiver off your bill and same contract :P

Gordon861

andyroid20 wrote: »

Surely though at the time you instructed termination and thus did in fact end your contract with them, as they were at that time in breach of contract and consumer laws then you had the right to cancel and they have no argument that you weren't within your rights. If you have instructed termination then from a legal standpoint it is at an end. So they can't just ignore it and leave you on the contract. They can only argue that at the time of termination they were not affecting customers detrimentally which they cannot do.

But most of the termination letters quote the reason for the termination, if they can remove that reason you can still terminate but you are on much more shakey ground if you end up in court. T-Mobile will be shown to have acted in a reasonable manner (eventually) and you will end up having a much harder fight.

Also, tbh, most people use the termination letters as the final 'shot' at getting the company to back down. T-Mobiles lawyers have finally looked at this (and got advice) and realised that there is a very good chance that they would have lost, hence the climb down.

It would be interesting to see how many existing customers download a copy of '3G Watchdog' (great app) and try to run their usage up to 2.9GB a month from no on as a matter of principle.

mmpombears

dinglebert wrote: »

But they have not adversely affected your contract in any way. You still have all you had 2 days ago. If customers were allowed to cancel due them feeling that the company has bad customer relations then how many contracts would BT, Talk Talk and anyone who has an overseas answering service have left.

What's to stop tmobile from pulling something similar in the future? Altering the T&Cs to their liking to "test the water" then retract as soon as they get a huge backlash from customers, and if they don't, they go ahead.

andyroid20

Gordon861 wrote: »

But most of the termination letters quote the reason for the termination, if they can remove that reason you can still terminate but you are on much more shakey ground if you end up in court. T-Mobile will be shown to have acted in a reasonable manner (eventually) and you will end up having a much harder fight.

Also, tbh, most people use the termination letters as the final 'shot' at getting the company to back down. T-Mobiles lawyers have finally looked at this (and got advice) and realised that there is a very good chance that they would have lost, hence the climb down.

It would be interesting to see how many existing customers download a copy of '3G Watchdog' (great app) and try to run their usage up to 2.9GB a month from no on as a matter of principle.

But we're not talking about "still" terminating. Some of us have terminated by what we have written to them. So if we have evidence suggesting unreasonable actions and breach of contract we only have to supply evidence up to when we cancelled. They can't argue that we were wrong for not renegotiating after having cancelled. I may be wrong but common sense dictates that to be the case. They cannot use actions after contract termination to argue that you you shouldn't have terminated.

baker69

Heretic_osjc wrote: »

Just speak to CS they'll readd it.

Sorry, should have fully explained.

I had the 3gb webnwalk+ on my account as part of my plan to begin with. When this downgrade stuff came out, I got on the phone, caused a bit of a fuss and t-mobile gave me a mobile broadband+ booster (so I kept my 3gb allowance) for £5, with a loyalty discount to cancel out the fee. Effectively no change for me; 3gb allowance still and no extra fee.

Now the webnwalk+ isn't being downgraded to 500mb, I've now cancelled the £5 booster I was given and hoping t-mobile forget to remove the loyalty discount they added to my account.

Gordon861

andyroid20 wrote: »

But we're not talking about "still" terminating. Some of us have terminated by what we have written to them. So if we have evidence suggesting unreasonable actions and breach of contract we only have to supply evidence up to when we cancelled. They can't argue that we were wrong for not renegotiating after having cancelled. I may be wrong but common sense dictates that to be the case. They cannot use actions after contract termination to argue that you you shouldn't have terminated.

I'm guessing your termination letter was sent in the last 2-3 day and you gave them 7 days to take action (as per most of the advice posts), so they do have a chance to fix things.

nsabournemouth

Gordon861 wrote: »

I'm guessing your termination letter was sent in the last 2-3 day and you gave them 7 days to take action (as per most of the advice posts), so they do have a chance to fix things.

In this case they wouldn't have 7 days to put it right.


There was to be a fundamental change in the terms and conditions and as OFCOM pointed out you call, request PAC and contract is terminated there and then. Its up to T-Mobile if they then offer you anything to stay.

andyroid20

I did not give them 7 days to take action. The terms dictate you can terminate without notice as does OFCOMs conditions, which is what the info I've read said and what I have done.

rocky.raccoon

T-Mobile backs down over mobile data cap after user outrage

Read more: http://***.metro.co.uk/tech/852505-t-mobile-backs-down-over-mobile-data-cap-after-user-outrage#ixzz1AqUi5KKg[/url]

rocky.raccoon

sorry! I am not allowed to post url

Replace the *** for www