Tmobile changes fair use policy to 500MB?

c-m

Presume this has been posted but i couldn't find it:

http://www.pcpro.co.uk/news/364303/t-mobile-backtracks-on-new-data-cap

Looks like only new customers will get the drop

baker69

I've removed the £5 booster t-mobile have given me and phoned up CS to make sure my original webnwalk+ is still on my account. Hopefully they forget to remove the loyalty discount they gave me to balance out the fee for the booster

mmpombears

pinkllama wrote: »

I've already sent them a letter terminating my contract siting breach of T&C's etc. I've also cancelled my direct debit to them.

I'm so annoyed with how they have treated their customers, I don't particularly want to be a customer of theirs anymore.

I'm sure I read on this or another forum on monday that even if T-Mobile capitulate, customers could still cancel their contract, if they did it within 14 days of receiving the initial text message from T-Mobile

Does anyone know what the legal standpoint is?

I'm also interested in what the legal standpoint is.

On another note, will wording of the cancellation emails I sent screw me over? I used "I require my contract to be terminated within 30 days" should I have said "effectively immediately" instead? :wall:

andyroid20

Yeah and I think the moderators should be looking into Jamespir comments and give him a fair use policy. You're not singing anymore. You're not singing anymore. T-Mobile (inc the troll) lost and the voice of the people was heard and we won.

jaggu

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."

Lysa Hardy, VP, T-Mobile UK


Information on new data policy:

From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.

So this is on the t-mobile site cant post full link as this is my first post!

support. t-mobile.co.uk
/help-and-support/index?page=home&cat=DATA_CHANGES

Heretic_osjc

baker69 wrote: »

I've removed the £5 booster t-mobile have given me and phoned up CS to make sure my original webnwalk+ is still on my account. Hopefully they forget to remove the loyalty discount they gave me to balance out the fee for the booster

Just speak to CS they'll readd it.

I still reckon they'll give retentions a tool to give customers a higher FUP to keep people from switching at the end of the contract.

Think of it this way when it comes to upgrade if you ask to be kept on EXACT same contract I think you're FUP will stay the same. They will have to release tariff updates/tariff refresh to set the new FUP to make sure exsisting customers aren't affected. As one of my best friends works in T-Mobile retail i'll have them do my upgrade next year to make sure I keep my current FUP lol

Gordon861

If you have sent a termination letter I expect T-Mobile will just turn round and say that your reasons to terminate are no longer valid and as such they will ignore them or charge you the fee. If you end up in court to try and terminate you need to prove that you are 'detramentaly affected' by the changes, now that they have backtracked it is no longer the case.

It will be a lot harder to argue that you should be free to get out because 'you no longer trust or like them'.

I think it will be interesting what happens when people start hitting the end of the minimum period, T-Mobile will have two choices then.
1. Tear up the old contract and restrict the internet.
2. Maintain the contract until you leave.
Option 2 is the route they took in the past with the old 121 customers on very good deals. Option 1 will cause them a lot of bad feeling and guarantee that the customer will leave, also as this will mostly take place in about 12 months they will probably have a better infrastructure in place by then.

nsabournemouth

Gordon861 wrote: »

If you have sent a termination letter I expect T-Mobile will just turn round and say that your reasons to terminate are no longer valid and as such they will ignore them or charge you the fee. If you end up in court to try and terminate you need to prove that you are 'detramentaly affected' by the changes, now that they have backtracked it is no longer the case.

It will be a lot harder to argue that you should be free to get out because 'you no longer trust or like them'.

I think it will be interesting what happens when people start hitting the end of the minimum period, T-Mobile will have two choices then.
1. Tear up the old contract and restrict the internet.
2. Maintain the contract until you leave.
Option 2 is the route they took in the past with the old 121 customers on very good deals. Option 1 will cause them a lot of bad feeling and guarantee that the customer will leave, also as this will mostly take place in about 12 months they will probably have a better infrastructure in place by then.

About 5 times i asked them to cancel yesterday and they refused to do so. A Mgr has just called me and said i can't as it is no longer effecting me.

After the way they have handled this and me i want to go elsewhere.

andyroid20

Gordon861 wrote: »

If you have sent a termination letter I expect T-Mobile will just turn round and say that your reasons to terminate are no longer valid and as such they will ignore them or charge you the fee. If you end up in court to try and terminate you need to prove that you are 'detramentaly affected' by the changes, now that they have backtracked it is no longer the case.

It will be a lot harder to argue that you should be free to get out because 'you no longer trust or like them'.

I think it will be interesting what happens when people start hitting the end of the minimum period, T-Mobile will have two choices then.
1. Tear up the old contract and restrict the internet.
2. Maintain the contract until you leave.
Option 2 is the route they took in the past with the old 121 customers on very good deals. Option 1 will cause them a lot of bad feeling and guarantee that the customer will leave, also as this will mostly take place in about 12 months they will probably have a better infrastructure in place by then.

Surely though at the time you instructed termination and thus did in fact end your contract with them, as they were at that time in breach of contract and consumer laws then you had the right to cancel and they have no argument that you weren't within your rights. If you have instructed termination then from a legal standpoint it is at an end. So they can't just ignore it and leave you on the contract. They can only argue that at the time of termination they were not affecting customers detrimentally which they cannot do.

dinglebert

nsabournemouth wrote: »

About 5 times i asked them to cancel yesterday and they refused to do so. A Mgr has just called me and said i can't as it is no longer effecting me.

After the way they have handled this and me i want to go elsewhere.

But they have not adversely affected your contract in any way. You still have all you had 2 days ago. If customers were allowed to cancel due them feeling that the company has bad customer relations then how many contracts would BT, Talk Talk and anyone who has an overseas answering service have left.