Tmobile changes fair use policy to 500MB?

Rusty!

jamespir wrote: »

it is true tmobile have said that themselves

Just because they've said it doesn't make it true. Look at all the other untrue things they've been quoted on in this thread.

It is incorrect, the handset is not part of the airtime agreement.

nickmack

lucylucky wrote: »

Seems remarkably clear cut doesn't it.

There must be some fun going on in T mobile HQ at the moment.

It does, so their only argument would be that the change is not of 'material detriment'.

I find it hard to believe their legal team did not consider Ofcom 9.3, but for some reason they appear to be trying to press home their own T&C's over Ofcom regulations. My guess is this stems from poor communication channels within the company.

pinkllama

Rusty! wrote: »

Just because they've said it doesn't make it true. Look at all the other untrue things they've been quoted on in this thread.

It is incorrect, the handset is not part of the airtime agreement.

100% correct.

I got out of a three 24 month contract 2 months in, as they changed the T&C's on their 'three abroad' plan. I got to keep my shiny new Nokia E71. They didn't even mention maybe returning it.

THE MOBILE PHONE IS NOT PART OF THE CONTRACT - IT'S YOURS

lucylucky

nickmack wrote: »

It does, so their only argument would be that the change is not of 'material detriment'.

I find it hard to believe their legal team did not consider Ofcom 9.3, but for some reason they appear to be trying to press home their own T&C's over Ofcom regulations. My guess is this stems from poor communication channels within the company.

I suspect you are correct, it is often the case.

fabsaver

nsabournemouth wrote: »

If you haven't haven't been informed about the change, you can cancel. If you have had the text you can't as put to me by a T-Mobile manager.

Really? I think they're making it up as they go as that would apply to the overwhelming majority of customers.

My average usage is around 1.5GB a month but I haven't received any notification.

jamespir

nickmack wrote: »

It does, so their only argument would be that the change is not of 'material detriment'.

I find it hard to believe their legal team did not consider Ofcom 9.3, but for some reason they appear to be trying to press home their own T&C's over Ofcom regulations. My guess is this stems from poor communication channels within the company.

their legal team obviously know what they are doing and they probaly (i presuming) know more about the law than joe bloggs and his iphone

nsabournemouth

fabsaver wrote: »

Really? I think they're making it up as they go as that would apply to the overwhelming majority of customers.

My average usage is around 1.5GB a month but I haven't received any notification.

I called again and he said that he will release me from it but he has to check the IT dept. I expect it to be a load of tosh but don't know what to believe. Either way i want out as thisa is just getting out of control now.

lucylucky

jamespir wrote: »

their legal team obviously do not know what they are doing and they [STRIKE]probaly (i presuming)[/STRIKE]seem to know [STRIKE]more[/STRIKE] less about the law than people who can read.[STRIKE][STRIKE]joe bloggs and his [/STRIKE[STRIKE]]iphone[/STRIKE][/STRIKE]

Fixed that for you.:D

musical_norwich

nickmack wrote: »

It does, so their only argument would be that the change is not of 'material detriment'.

I find it hard to believe their legal team did not consider Ofcom 9.3, but for some reason they appear to be trying to press home their own T&C's over Ofcom regulations. My guess is this stems from poor communication channels within the company.

Having dealt with the legal department at T-Mobile over this, I can tell you that they are simply clueless people trying to be too clever. The reason the T-Mobile contract has so many holes is that they are trying to avoid Ofcom 9.3, but cannot do so in any sensible way, as this would fall foul of Ofcom.

An MBA at T-mobile has run a spreadsheet, and has worked out that screwing customers is more profitable than obeying 9.3. The only danger is Ofcom being forced into action or a court settlement. Hence T-Mobile try to bluff or settle out of court/summary ruling. However, this may turn into a regulatory, PR and legal disaster, if enough of us cancel and complain.

nsabournemouth

lucylucky wrote: »

Oh that must be fun explaining that one:p

Did he convince you?

'we are dropping you from 2gb to 500mb but we won't charge you if you go over, we will just restrict what you can do but you will always have unlimited internet'

Idiot.