Tmobile changes fair use policy to 500MB?

lucylucky

Some more reading for people interested

http://www.theregister.co.uk/2011/01/12/t_mobile_data_cap/

http://www.guardian.co.uk/technology/2011/jan/12/t-mobile-data-cap-smartphone

http://channel.hexus.net/content/item.php?item=28430

nsabournemouth

If you haven't haven't been informed about the change, you can cancel. If you have had the text you can't as put to me by a T-Mobile manager.

jamespir

snit_girl wrote: »

I've been watching this thread with interest as I really need to upgrade my phone. It has been due for a while but I've noticed that my current one isn't goint to last much longer. I was going to call up for the HTC Desire, staying with t-mobile because of the 3GB limit. I've just checked the website and it still states Android phones get a 3GB FUP.

So ... should I upgrade while the contract still shows 3GB FUP or should I wait until Feb to see how this all pans out?

even if you did upgrade now they could still change it

baker69

hillendale wrote: »

everyone email t-mobile customer service a copy of this with your account info ....

Does anybody even have an email address for them?

daleski75

nsabournemouth wrote: »

If you haven't haven't been informed about the change, you can cancel. If you have had the text you can't as put to me by a T-Mobile manager.

Who within T-Mobile mentioned this?

jamespir

Heretic_osjc wrote: »

What people on this forum are ignoring is all the advice that states don't just order a PAC.

If you order a PAC witrhout going down the correct route YOU WILL BE CHARGED TO DISCONNECT FROM THE NETWORK.

But of course continue to argue with the poor staff at customer service who are only doing their jobs. Ignore the correct way to follow this out that all the kind people have informed you of to help you out. That won't mark your credit file doing it the incorrect way.

just a point to those who want to pay no disconnection fee
if you want to leave the network for free and you have say over 12 months left are you willing to give your handset back as its not techincally yours till the end of the contract

Wagster

Just got through to what sounded like a gruff scotsman. Kept talking over me and repeatedly stating they had not broken any terms, even refusing to let me quote the terms they have broken to him! I am now expecting a call back from a manager "within two hours".

Wagster

Heretic_osjc wrote: »

What people on this forum are ignoring is all the advice that states don't just order a PAC.

If you order a PAC witrhout going down the correct route YOU WILL BE CHARGED TO DISCONNECT FROM THE NETWORK.

But of course continue to argue with the poor staff at customer service who are only doing their jobs. Ignore the correct way to follow this out that all the kind people have informed you of to help you out. That won't mark your credit file doing it the incorrect way.

What is the correct route?

jamespir

baker69 wrote: »

Does anybody even have an email address for them?

it has to be written notice to cancel emails dont count

neilleeds

jamespir wrote: »

if you want to leave the network for free and you have say over 12 months left are you willing to give your handset back as its not techincally yours till the end of the contract

Just in case anyone wonders this is categorically not true, ignore this comment.

There are many references to this, here is one:
http://www.bitterwallet.com/orange-increase-charges-can-you-cancel-your-orange-contract/15723