Virgin Mobile Retentions deals

Kirri

gwokka wrote: »

ive just had a virgin mobile retention deal but have not received anything in writing. i told them i was leaving to go to tesco mobile on a £10month contract(24months), 250mins, 500gb of data and plenty of texts(not really bothered about texts) and a new phone. virgin offered me a better deal to stay, £10.53 per month(18month contract), new samsung galaxy ace, 1gb of data and unlimited texts. i accepted deal and new phone arrived yesterday. the only paperwork i have came with the phone stating tariff was £25.53 month and no mention of the data allowance or contract length. they did tell me on the phone that account would be credited £15 per month to bring it down to the £10.53. However, ive got nothing in writing and im concerned that they could renege on this deal or it will be just for a few months. has anyone else had a similar experience and got anything off them in writing.

Mine is the same, the credit appears each month, it's all ok and good with them

gwokka

ive just had an email from virgin confirming all details

knuckledragger

400mins
3000 texts
3000 VM to VM mins
1GB data
£7.32/month
For me that's less then half what I was paying and ideal for my iphone!

Joeboy22

My contract with Virgin mobile runs out in August. I rang them to ask for more texts and they gave me unlimited texts til the end of the month. Also informed me I was eligible for an early upgrade and transfered me to what i suppose was retention department. They transfered me onto a sim only deal knocking me down from £15. to £8.99 a month ( without me asking ). This gives me 125 mins / 2500 texts and 2.5g data.
I'm after the HTC X one which they will be getting the end of May.
Could of got the Samsung Galaxy 2 for £90 for phone and £19.99 for 2 years.
With same package as the sim only listed above but declined

Anybody out there had any experience with retentions lately ?

Joeboy22

Anyone had any dealings ?

Joeboy22

Offered me the samsung note for £41 a month ?

Pac code obtained.

blueflyingtonight

My contract expires in July. I am after a samsung sii and the best they can offer today is 300 min, 5000 txts and 1Gb data for £21.99 a month with a free phone. I'm not that impressed seeing as the sii has been superseded by the siii and I also have TV and BB with virgin together with 4 other mobile contracts. Am I expecting too much?

Steve

Claremac

Offered me the Galaxy Note for £41p.m. too. PAC code received and I'm off.

latecomer

blueflyingtonight wrote: »

My contract expires in July. I am after a samsung sii and the best they can offer today is 300 min, 5000 txts and 1Gb data for £21.99 a month with a free phone. I'm not that impressed seeing as the sii has been superseded by the siii and I also have TV and BB with virgin together with 4 other mobile contracts. Am I expecting too much?

Steve

To be fair thats not that bad a deal as you can only get better if you go for a cashbacl deal at the moment. That said you could can always push for more.

blueflyingtonight

It seems everyone and his dog is offering this phone for £21.00 a month at the moment. I thought that as I was due for contract renewal and I was a valued customer that they might come up with something a bit better.