Nibe Fighter 360p ashp costing me loads to run

Former_MSE_Andrea

Hi

NIBE has asked us to post a response on its behalf. MSE doesn't endorse anything a company says on the forum.

"We are continuing to work with tenants, housing associations and developers to try to address any issues surrounding the installation and operation of NIBE Systems.

Our investigations so far have shown us two things: a small number of NIBE units have been inappropriately specified or badly installed/maintained by third parties, creating problems that need to be resolved.

The second thing is that NIBE exhaust air heat pumps continue to be an ideal heating and ventilation solution for a large number of UK homes and there are many happy exhaust air heat pump users.

Of course, we understand that this is no consolation to people who have issues. One of the problems we have had in helping with these is getting information on specific cases from housing associations. So if you have issues with a NIBE system please call us direct on 0845 095 1200 and we will do everything we can to assist."

lovesfarmbpha

MSE_Andrea wrote: »

Hi

NIBE has asked us to post a response on its behalf. MSE doesn't endorse anything a company says on the forum.

"We are continuing to work with tenants, housing associations and developers to try to address any issues surrounding the installation and operation of NIBE Systems.

Our investigations so far have shown us two things: a small number of NIBE units have been inappropriately specified or badly installed/maintained by third parties, creating problems that need to be resolved.

The second thing is that NIBE exhaust air heat pumps continue to be an ideal heating and ventilation solution for a large number of UK homes and there are many happy exhaust air heat pump users.

Of course, we understand that this is no consolation to people who have issues. One of the problems we have had in helping with these is getting information on specific cases from housing associations. So if you have issues with a NIBE system please call us direct on 0845 095 1200 and we will do everything we can to assist."

Well unfortunately it was NIBE who specified the systems here at Loves Farm...Kiers the developers had asked them to.. and so far many are being pulled out of the homes as they have been deemed undersized.Also NIBE had previously visited every home on Loves Farm to re commission the units and found few faults ...odd how they are suddenly now blaming poor installation ...when we pointed this out to them they said it was ok and had no affect on the running of the machine...
Also its great that NIBEs UK director feels it necessary to bully customers to silence them from exploring facts etc....
The facts are this is half a heat pump and a full mechanical ventilation system...it has tried to be all things and failed....at the cost to the public....Housing Association's have become very wary of how NIBE have done "reports" and started to commission their own independent engineers and this is why we are now seeing the truth...
It seems that certain directors felt they had been untouchable and dismissive of the customer...well hello again NIBE we are your customer...and 1000's of us are saying the same thing
"Get this system out of my home".....

lovesfarmbpha

MSE_Andrea wrote: »

Hi

NIBE has asked us to post a response on its behalf. MSE doesn't endorse anything a company says on the forum.

"We are continuing to work with tenants, housing associations and developers to try to address any issues surrounding the installation and operation of NIBE Systems.

Our investigations so far have shown us two things: a small number of NIBE units have been inappropriately specified or badly installed/maintained by third parties, creating problems that need to be resolved.

The second thing is that NIBE exhaust air heat pumps continue to be an ideal heating and ventilation solution for a large number of UK homes and there are many happy exhaust air heat pump users.

Of course, we understand that this is no consolation to people who have issues. One of the problems we have had in helping with these is getting information on specific cases from housing associations. So if you have issues with a NIBE system please call us direct on 0845 095 1200 and we will do everything we can to assist."

Love that "one of the problems is getting information on specific cases" well there's the 69 units ripped out of Runcorn....and the 20 units ripped out of Loves Farm and that number is increasing daily....there is the Cornish HA that ripped 4 out of 4 homes installed with these...and when the HAs have asked for the reports NIBE have done ...nada nish nothing comes forward....in fact even the reports the developers have done have shown NIBES own design team have poorly specified units in homes...its game over....:T:rotfl:
What a battle that's been...

lovesfarmbpha

This whole NIBE saga is shining a very negative light on the entire heat pump industry and if the heat pump industry really wants to put 6.8 million heat pumps out there by 2030 then NIBE has to hold their hands up and admit fault .... this is the only way the heat pump industry will be able to move on...otherwise, very soon , on national prime time TV heat pumps will get a very bad name
Do the right thing...

https://skydrive.live.com/?cid=351450ced12884a5&resid=351450CED12884A5!173&id=351450CED12884A5!173

lovesfarmresi

As another Love's Farm Resident - I find this statement from Nibe insulting. I approached them, at the highest level some months ago and was simply fobbed off and told to speak to my HA - as that is the correct channel for complaints. And blame for the problems was lay at everyone's door but their own - as seems to be the case for everyone who has complained. Now Nibe are doing a complete U-Turn and ASKING us to contact them direct? why is that I wonder? After months, years, of living with this and dealings with Nibe I know what i think.

dapperdon999

Hi,

I've had the same problems since I moved into my home with NIBE system 360P. After a year of paying £150pm I decided to call Nibe after failing through the original installer. It turned out that the pump had not been turned on so when on summer mode it did nothing.

This problem was resolved by Nibe however shortly after the electrical wires melted completely next to the unit. Again a repair was done on this and now it causes the circuit breakers to go off. This was a direct cause of me switching it from winter to summer mode.

I have to say that I can see the potential in the system as in the summer it only uses 4-6 kw per day. In winter it uses 25kw per day. In extreme weather this jumps to 35-45 per day. Whilst I admit at first sight this looks excessive, on an average throughout the year it's reasonable (however I have nothing to compare it to except what I used to pay in monetary terms previously).

However what I don't agree with is the poor installation, maintenance and general attitude of Nibe when informed of an issue. It's clear that these issues are far beyond my knowledge and I would like to know if anyone knows why it causes the electricity to trip out completely.

I really do empathise with those of you that have this system as its so difficult to understand.

Thank you.

jasonoldy69

MSE_Andrea wrote: »

Hi

NIBE has asked us to post a response on its behalf. MSE doesn't endorse anything a company says on the forum.

"We are continuing to work with tenants, housing associations and developers to try to address any issues surrounding the installation and operation of NIBE Systems.

Our investigations so far have shown us two things: a small number of NIBE units have been inappropriately specified or badly installed/maintained by third parties, creating problems that need to be resolved.

The second thing is that NIBE exhaust air heat pumps continue to be an ideal heating and ventilation solution for a large number of UK homes and there are many happy exhaust air heat pump users.

Of course, we understand that this is no consolation to people who have issues. One of the problems we have had in helping with these is getting information on specific cases from housing associations. So if you have issues with a NIBE system please call us direct on 0845 095 1200 and we will do everything we can to assist."

I asked my HA within weeks of moving in to have a thorough demonstration of our boiler. I was literally using our boiler blind, for months, in the middle of winter, and no one was interested.

The only way we could get our HA's attention was to complain.

Then, I learn our HA struggles to keep a window of communication open with NIBE. The HA seems to me to be piggy in the middle. Even so, the HA isn't innocent either, but that's another story.

NIBE could of avoided such bad press, if they'd of paid attention to complaints. Residents had no choice but to team up and help each other. There would of been so many positives if NIBE had acted on day 1. They would have gained a better understanding of their boiler in the real world and used the experience to better improve future models, maintained a good rep, customers would feel valued and this mess wouldn't exist.

Don't pass the book by saying it's bad installation, etc. Get out there, see all your unhappy customers face to face, inspect the property, and PROVE your boiler is doing the job, before saying a word.

Give us a demo, at least!

lovesfarmresi

Agreed. Nibe have no-one but themselves to blame for the bad press they are receiving. Nibe - you reap what you sow.

Their inability to take any responsibility for the problems being suffered by so many, and their continued insistence on blaming everything BUT these units is not only insulting but a bit boring now. These problems stretch the length and breadth of the country - and the ONLY common denominator are the Nibe units. All faith, and any respect i may have once had for this company, has long since gone. Nibe F360P? Nibe FP360 more like................for Fuel Poverty.

Former_MSE_Andrea

Hi

NIBE has asked us to post a response to jasonoldy69. MSE doesn't endorse anything a company says on the forum

Jasonoldy69, we hear what you say and we have undoubtedly learnt lessons about handling issues better. We have now started a programme which is doing exactly what you suggest and intend to visit every exhaust-air heat pump installation in the UK if at all possible. We'll check the installation, check the settings, change the filters if necessary and make sure that the user is fully trained. It will take some months to get round to them all, so users who are currently experiencing problems should call our customer services line for a priority visit 0845 095 1200

jasonoldy69

MSE_Andrea wrote: »

Hi

NIBE has asked us to post a response to jasonoldy69. MSE doesn't endorse anything a company says on the forum

Jasonoldy69, we hear what you say and we have undoubtedly learnt lessons about handling issues better. We have now started a programme which is doing exactly what you suggest and intend to visit every exhaust-air heat pump installation in the UK if at all possible. We'll check the installation, check the settings, change the filters if necessary and make sure that the user is fully trained. It will take some months to get round to them all, so users who are currently experiencing problems should call our customer services line for a priority visit 0845 095 1200

Very much appreciate your honesty and swift turn around regarding user support.

We are due to have a visit from you very soon.

However, our system has been checked and reset by my HA's heating engineer, with no faults found. So I'm left to understand, that with no faults, the system is naturally expensive to run.

If your engineers find the same, where do we go from there?