Fast4/V21/Biscit (merged threads)

alared

OAP

http://forums.moneysavingexpert.com/showthread.html?p=3856065

GuessWho_2

oap wrote:

Where did you see Newnet were increasing their prices, hmmm, will come off the internet if that sort of thing happens, that is the problem with one months notice, it goes either way. Pity because connections etc, are excellent and absolutely no problems. Will have to look at Primus again. Dont fancy Virgin as their help line is 25p a minute!! Will see what happens. Tiscali are supposed to be offering free line rental soon, may have a look at that.

Lets hope Newnet sees the light and stays as they are for the lite users, best wishes and all the best for the New Year, regards oap

Hi oap,
There is clearly some incorrect info here, so before it gets too far, these are the facts.

Yes, Newnet are making significant price increases to users on the package that offers more that 25 GB

For the mid range users (up to 25 GB), there is a £3 increase.

But for people on the Lite package there is no monthly price increase.

However if the 3GB quota is exceeded, then the cost of buying the extra bandwidth will rise from the present £2.80 for 4GB to £3.90 for 3GB

So people such as yourself are unlikely to be affected. Just a small increase if the limit is exceeded!

It is becoming clear that the reason for the increases is that over the past couple of months there has been a very large influx of heavy users (people who paid for 60GB, and darn them, they used it )

Newnet has obviously decided it no longer wants to hold onto those users at that price, so they now need to pay £35, or regrade to below 25 GB at £21.95

Ironically, this will mean an even better connection for people like yourself, since the heavy downloaders will be leaving.
Newnet also recently installed another BT Central so the connection should be very fast and rock solid!

I am glad Newnet are prepared to take early action, rather that stuff the pipes full of unhappy users ( like a number of other ISPs i could name).

Good Luck to everyone sticking with Biscit, and a Happy New Year to All

oap

Hi Guess Who, well that is a relief, and thanks for telling me,I was not doing anything until they told me, so very glad, how did you find out? I could do with knowing that sort of information, but for this thread, I would no nothing of anything, happy New Year to you, and thanks for all the help you have been, best wishes fo 2007, nearly there!! Cheers oap

exprog

Happy_saver wrote:

I hope this info perhaps throws a little more light on the recent occurrences:-

I'd say that throws a lot more light!!!


I'm just amazed that this information has to come from a different company. Why didn't Biscit make this information available? Surely it shows Biscit as something of a victim rather than a total culprit?

At the very least Biscit needs much better advice about customer relations.

GuessWho_2

oap wrote:

how did you find out? I could do with knowing that sort of information,

Hi there oap, Happy New Year to you too,

Newnet sent out an email on Fri Dec29th to everyone detailing the changes. Indeed, most people received it two or three times (twice myself)

So if you check the email account you gave them on signing up (not sure if you had one?) then it should be there (make sure Newnet have your contact email address).

They also posted in a few broadband forums/newsgroups


Here is a copy of the email for you:-

*******************************************************************
Important notice regarding increase in excess bandwidth charges and
recurring charges for Broadband customers.
*******************************************************************

Dear customer,

NewNet continue to provide an open, uncapped service and have increased some charges as bandwidth usage surges ahead of forecast.

We have seen a tremendous growth in the broadband user base over the past 12 months. As the year has progressed more users consumed more bandwidth than ever before. For a while, customers on LITE and Office services were effectively subsidising users on other services where bandwidth usage has sharply increased. In order to continue offering
uncapped and fully open service NewNet are increasing charges on services and also raisng the charges for additional over quota bandwidth purchased in advance or in arrears.

Recurring charges for NewNet LITE and Office services remain unchanged.

Full details of the new charges are at
http://www.newnet.co.uk/broadband/ and come into effect immediately for new customers and on the next invoice from February 2007, for monthly
and annually billed customers. Customers using the Home 'U' service will be charged the same as the new Home 'B'.

Home S monthly payment £21.95 Home S annual payment £239.40
Home B monthly payment £34.95 Home B annual payment £395.40

Pre paid bandwidth charge is £0.70 per GB purchased in minimum 10GB blocks

Additional bandwidth paid in arrears will be charged at £1.30 per GB/month charged in 3GB blocks.

All prices shown are for payment by direct debit, include VAT but exclude additional service options which remain unchanged in price.
Payment by means other than direct debit will increase charges by 5%.

Business Broadband prices ex VAT are as follows:

Business S monthly payment £30.00 / annual payment £300.00
Business B monthly payment £40.00 / annual payment £400.00
Business U monthly payment £60.00 / annual payment £600.00

Very best wishes for 2007 from all the NewNet team.

Darren Merrett
Sales Manager

NewNet plc: Company Registration 03128506

The sick greeting at the end would have been best avoided IMO,
Hope that clarifies things a little,
Regards
GuessWho

p.s. for avid broadband watchers
a large number of the heavier downloaders leaving Newnet appear to be going to Entanet/resellers, such as UKFSN. It will be interesting to see what changes Enta need to make to accommodate them in the coming months. I believe they have added a BT Central recently, but i'm sure will be needing more before too long

oap

Thanks a lot, well they did not send me any notification, maybe because I am a lite user, or as you say maybe I should check my e mail address with them, will have a look at the home page, many thanks again, regards oap

Gromit2

christymm wrote:

Please somebody tell me how to cancel my account with v21 I have emaild 4 times but nothing is hapening.

Hi Christymm,

I am originally a Fast4 dial-up user and I am also about to cancel my account (that was the final straw over Christmas). I have scoured the V21/Biscit sites and read on the LogIn V21 Members' Area (http://portal.v21.co.uk/index.asp?exec=members&channel=members%20login) under FAQ:

Dial-Up Packages (0808 access)

"Am I tied into a specific length of contract?
Our dialup services are provided on a month by month contract basis. Cancellation can be made with immediate effect through your secured members area or by contacting our customer services dept on 0870 442 9600 (option-4)."

Once my BB is up and running I'll give this a try. Hope this works...apologies if this has already been posted...new to Forums!

alared

I don`t think there is anywhere in the members area where you can cancel your account.

IanE_3

This post is featured on the V21 froum, might be of some help to you guys.

http://www.v21.co.uk/forum/forum_posts.asp?TID=9872



"If Biscit are doing their jobs, this post shouldn't stay here for very long

...however, I expect this post will remain on the forum for however much longer the forum is available to V21 customers...

Caretaker is taking action against Biscit for unacceptable service as a result of the inept service Biscit have thus offered.

If you have lost service as a result of Biscit's network problems, have been overcharged or have had your ADSL line ceased because of the NetServices debacle, you should also file a claim against Biscit.

Its easy to do - visit https://www.moneyclaim.gov.uk/csmco2/index.jsp and you can make a small claim against Biscit online.

There is a fee for making the claim - but you can include the cost of this, plus any other costs you have incurred (phone calls, cost of postage for letters or simply the time you have spent chasing Biscit for service) as part of the claim against Biscit.

Within a day or so of posting your claim, Biscit will have a summons through the letter box. There is really no argument of course - Biscit have failed many customers through lack of communication and server problems and thus the claim you make will most likely be a success.

---

Paul - the only moderator around on the V21 forum, and he doesn't even work here anymore "

Gromit2

Hi alared,

You're right. I've written to V21 again via the Customer Contact page to ask what happened to the Cancel Account function, but they seem to have completely stopped answering customer messages. I wonder if anyone has managed to contact them via the 0870 442 9600 (option-4) number?