Fast4/V21/Biscit (merged threads)

Geoffo_M

I have been unable to connect to Fast4 since last night (Saturday, 30th September). Sometimes I get engaged tone, other times it dials but then I get the message "Invalid Username and Password". I am still unable to connect this morning (Sunday). There's nothing posted on their system status board.

Is anyone else experiencing the same problems. I haven't been with them long, but there does seem to be more and more problems.

Geoff

ginger_nuts

yes I have the same problem today .I have broadband with fast 4 but I also have a dial up connection with fast4 neither are working .

matrix999

I've been having dial up problems all week..Keep getting error code 691, 678 etc etc. Phoned Fast 4 Customer Service on Friday and was told there is no problems. Managed to get on this morning Sunday 01 Oct @ 0920am

ginger_nuts

my BB working again

lucylou

I had the same problems wrong password last night.Most of the time fast4 works fine though

Geoffo_M

Ah it's let me on now, but very slow. Oh well, I suppose we must expect these hitches when we're paying only £4-99. Agree, it's a good service - when it's working!

Geoff

exprog

I signed up with Fast 4 at the start of September. It was flawless for

the first few weeks. Last weekend I started to get a lot of the

following:


'unable to establish a connection'

'Invalid user name or password'

'The page cannot be displayed/Cannot find server'

In other words Fast4 is having trouble coping with demand.

I do still get to use the net as much as I want but not always as and when I want to. I hope they can remedy this situation.

By the way, can someone provide a correct email address for

reporting problems to Fast4? I tried the one stated on their website

but it seems to be wrong. Thanks.

ginger_nuts

exprog wrote:

I signed up with Fast 4 at the start of September. It was flawless for

the first few weeks. Last weekend I started to get a lot of the

following:


'unable to establish a connection'

'Invalid user name or password'

'The page cannot be displayed/Cannot find server'

In other words Fast4 is having trouble coping with demand.

I do still get to use the net as much as I want but not always as and when I want to. I hope they can remedy this situation.

By the way, can someone provide a correct email address for

reporting problems to Fast4? I tried the one stated on their website

but it seems to be wrong. Thanks.

fast4 have a members area on there web site where you can contact them ,but they dont work weekends .

Today is the first time I have had connection problem for months .There used to be a thread on here the fast4 connection diary . A few years ago there dial up conection was really bad ,but it improved bigtime .

exprog

Yes, I know they have a members area but I was hoping, especially as they do mention a email facility, to find a working email address. That way I could email Fast4 using my non-Fast4 email even if the Fast4 web access is unavailable.

cwoodham

I've been with Fast4 for about 3 years and the service was generally fine until recently. I've just got to the stage where I cant trust it anymore and this has given me the final push to broadband - which activates tomorrow.

Stuart_W

After some problems a while ago, as a relatively light user I pushed the boat out to pay an extra £1 per month and joined the dmcdial £5.99 per month deal - which is limited to just 40 hours per month - but has never failed to connect. Maybe a helpful suggestion for some people struggling now who use less than 40 hours???
(80 hours is £7.99 - again I mention them for reliablity, not moneysaving)