Fast4/V21/Biscit (merged threads)

Victor_Delta

Yes, I got the same surprise! It appears Ofcom has had "discussions" with Netservices and we have 5 days service to go - see http://www.ofcom.org.uk/complain/internet/v21/.

If the ceased line procedure doesn't finish till 1 December (starts this Friday), why doesn't the service remain till then I wonder?

Anyway, make the best of it while it lasts... :j

oap

Hi Victor, well my e mails all came in, so I sent one to my son with the good news, cannot send any e mails, sent one to myself, same message, it gets more and more confusing. So then, we are to be cut off????
So just telephoned my son,
he has told me he heard on the radio a link to broadbandgenie.co.uk
who give out best bb, madasafish is doing one for £11.99 whichis what I am paying now, so will have a look, if whoever is controlling my broadband will let me???!!!!! oap

oap

Just looked at broadband genie yes £11.99 for firs 6 monhs,t hen £17.99 cannot afford that. So back to the drawing board!! Good night oap

Random

As I understand it, we are back on until our ceases go through, so if they take longer, we get free broadband for that time. If V21 have taken payment since the broadband went off, get it back, they are not supplying us, Netservices is, free.

NetServices will be ceasing your line on 24th November if you have taken the option not to sign up with ezeeDSL. Between Wednesday 22 November and the time at which BT action your ceases you will be able to use the internet free of charge from NetServices.

From Netservices site.

Victor_Delta

Random wrote:

As I understand it, we are back on until our ceases go through, so if they take longer, we get free broadband for that time.

The Ofcom notice actually says "The effect of this action is that affected V21 customers should be able to use their broadband connection again for a period of around five working days".
This suggests that, all being well, ADSL should be on till next Wednesday (29 November)...?

Random

My quote is from Netservices site, they don't exactly say the same thing as Ofcom, but on the bright side we are online!

oap

Still looking in case I get cut off again, but yes they took my £11.99 on 15 November, how do I get it back??? I have now cancelled the direct debit.

Random

Go see the bank, you may be able to get it back with the direct debit guarantee. Or you could wait until Biscit finally answer their phones, one day!

Victor_Delta

oap wrote:

Just looked at broadband genie yes £11.99 for firs 6 monhs,t hen £17.99 cannot afford that. So back to the drawing board!! Good night oap

You might like to look at Virgin.net's £9.99 offering at http://www.virgin.net/internetaccess/broadband/bundles/

It is a 1M/3G service but very cheap if you are happy to sign up for their free telecoms service (which gives free evening and weekend calls).

Also the security of signing up with a big player so bills are likely to be paid etc...

As regards your DD, see my earlier post #694. Go to your bank and don't wait for Biscit to respond. It's a very simple procedure to get your money back, thanks to the DD Guarantee.

V

GuessWho_2

@oap, sorry to see all the probs.

For your next choice you may want to consider a more reliable isp (as opposed to Visp).
Newnet falls into that category. It's also a monthly contract. Starting at £12.95 with the DD discount.
(at these prices, it isn't worth messing about with dialup, really, is it?)

If you are not a big downloader, then their Lite product with a 3 GB cap (just increased from 2GB) may be of interest to you.

3Gb is plenty for surfing and email with a little downloading, but if you should go above, then you are not cut off or fined, you can just buy extra bandwidth in 4GB blocks (at 0.70p per GB = 2.80 inc vat)

This gives speed of up to 8Mbps (depending on the quality of your line, of course)

It comes with 1 mailbox (1 email address proper) but if you want to, you can add a number of *aliases* which will forward to that mailbox address.

take a look here:-

http://www.newnet.co.uk/broadband/home.php

But (and there's always a but) they do charge the BTWholesale connection fee of £35, which is a reduction from £47

and, no, i don't work for them

[Edit : monthly figure altered to £12.95]