Fast4/V21/Biscit (merged threads)

julianj1

I heard that V21 were in liquidation from my bank when I queried a double deduction from them on my CC. I haven't been able to independently confirm this though.

See my posts on this thread here:

http://forums.moneysavingexpert.com/showthread.html?t=306382

weaver33

Can I request that we merge both V21/Netservice threads please?

It will make much more sense to follow.

Thank you.

LadyMcBeth627

Hi there - anyone experienced loss of e-mails since the server change over when biscit bought over V21 and speed-mail?

I've lost at least 4 days worth from the weekend that the changeover took place and despite leaving numerous answering machine messages and enquiries on the v21 Contact facility - no one has got back to me.

This happened last August (?) when earlier changes were made.

My main grouse with speed-mail or whatever they are calling themselves these days is double dipping my account every third quarter for 2 monthly payments. They always rectify it quickly - but just check your bank statements to make sure that the same thing isn't happening to you.

I did manage to get some sense out of them - via the V21 Customer portal - about which server I should be using - so many changes had left me deeply confused and not very satisfied. Speaking to a human being would be nice.

LMcB

Victor_Delta

Victor_Delta wrote:

I cannot believe the way we customers have been treated in the last 24 hours - especially as the direct debit for my monthly (advance) payment to V21 was taken from my account yesterday as well - what timing!

I gather from my bank that, in situations like this, it may be possible to get erroneous direct debit payments back by going into a branch and completing a "DD Indemnity" form. I'm going to give it a go.

Has anyone tried this already?

V

oap

Well here I am sitting in the library!!! What a fiasco, and I have only just managed to read the new posts.

Will not put on any more posts until re connected to somebody somewhere!
However, thought you may like this information....

Somewhere in this thread there is a recommend for Primus Broadband tenner a month, I used the freephone number as on this thread, and they sounded very obliging, I asked them what country they are in????? They said London head office, but he was in Scotland. Anyway I explained the situation, and he said he would ask for advice. They said I coud join without a mac code inthe cirumcstances as I would then not be on with another provider.

Cost for what I want is 1gb £14.99 a month, unlimited bb, and evening and weekend calls free, you stil pay BT for your line. There is nothing for a tenner a month now.

All engineers calls and calls to their offices are free of charge all 0800 numbers.

They said they had been going for a number of years.

I have not decided yet what to do, but will come to the library for any replies that may appear on here, to see if anybody else has experience of them. I must say they sounded very efficient!!

Free modem, and free connection to bt, no charges for these.

I have just phoned ofcom, and told them that my monthly subscription to V21 went out of my bank account on 15th November, the date due, they said to write to Biscit and gave me the address, and ask for the money back, and if I did not get it back to let them know. Hmmmm. I was afraid to stop this months direct debit in case I was in breach of contract. Offcome told me today that I would be free to go somewhere else on the 11 December.

All for now, cheers, and thank goodness for this website even though I now have to come to the local library!!

Regards to all, oap

alared

OAP

As far as I`m aware if you put your V21 username and password in, you can create a FREE dial-up using 08089933025

Go to start-control panel-network connections--create a new connection.

At least it`ll get you back online `till you decide what to do.

Nix

My DD payment date is now coming up so I've paid a visit to my bank to see what they can do. Apparently nothing except to try and refund any overpayments. Have to revisit the bank each time it happens. Crazy that in this day and age you have to spend so much time and effort sorting something like this out!

Dilemma - do I cancel now and find another ISP which will undoubtably be almost double what I'm paying now or ride it out with V21/Bis*it, hoping it will still honour my £4.99 package and doesn't go under.

Jnelhams

See my exchange of emails with Mark Vickers at netservices...

markv@netservicesplc.com

Mr Vickers,

I am aware of the fact your a stock market listed company, but at the end of the day, it is not right to hold to ransom the end user, because of your dispute with the reseller, what's more this is not the first time your company has done this to the end user, so you would think by now you would know the trouble you bring on your own house, it would be far simpler to have either given people a choice of provider, instead of blackmailing them into going with Eazedsl, or disconnecting the lines. Instead of tying people into a 2-3 week wait, or being ripped of by your choice of provider.

It is not fair on you that V21 are disputing matters, but you and they are a business, we are the consumer, and if you want to succeed in business you might like to remember that for every 1 customer you make unhappy, they tell 40 others. Now go figure 10% of 24,000 as unhappy customers?

I think you might see my point, and in the mean time you are going to continue to receive emails from a lot of unhappy people, all for something you claim is not your fault, well when was it mine?




Mark Vickers wrote:
> John
>
> I do feel sorry for you and all the others who I was supporting on my
> network. However I do have a problem as well..!
>
> My business was set up in the Kitchen 8 years ago with no money and I
> therefore am still very careful with my share holder's funds. We have
> given V21 every chance to come the negotiating table but it appears they
> don't want to. I am owed a substantial amount of money by V21
>
> V21 were specifically set up to deal with their 24,000 customers and
> more. As I have 120 resellers that I sell my services to and I have 1
> receptionist as my customer base is small. How does she to cope with all
> the calls that have purposely been directed to her by V21? And why would
> they do that?
>
> If you think of the dynamics and resources needed you can see it is just
> not physically possible to engage with all of the end users. I have to
> make a unilateral decision for all. I have decided that the best I can
> do is give a trusted reseller, Eazedsl, an opportunity to satisfy the
> urgent broadband requirements of some critical users followed by the
> ceasing of all of the lines so people can make their own choices.
>
> I know, Eazedsl, have decided to launch a much cheaper domestic product
> that will be available later today. This company has helped before and
> are undoubted in my eyes. For the record we have no financial interests
> in that company
>
> I hope you can see that I am trying my best. I already know I can not
> make all the people happy all the time.
>
> Mark Vickers
> CEO
>
>

---

Original Message

---

@members.v21.co.uk] Sent: 16 November 2006 18:59
> To: Mark Vickers
> Subject: (no subject)
>
> Dear Mr Vickers
> I am writing to you as I think your action against v21/biscit customers is appalling.
> Your company is in dispute with v21/biscit, NOT it's customers.
>
> By your actions, virtually hijacking our Internet connections, you are not punishing the companies you are in dispute with, but innocent
> parties.
>
> Your actions are not only affecting the companies above, but also your own company. As you refuse to release MAC codes a lot of v21/Biscit customers affected by this are now refusing to move to ANY ISP that uses
>
> Netservices as it's wholesale provider.
>
> And can you blame us?
>
> If you were smart you would have offered customers instant cessation of broadband on their existing telephone line. "you have in effect given our MAC codes or access to them to another company, so your policy of not giving individual customers access to their MAC codes or ceasing their broadband with immediate effect has broken your own stated policy." By taking this action "instant cessation" you would have affected the companies you are in dispute with to a greater degree than you are at present. Also you would not be alternating future customers with several ISP's that you currently provide wholesale broadband to.
>
> I have contacted Watchdog, Ofcom and BBC radio in regard to this issue.
> I and other v21 customers are disgusted with your high handed actions.
>
> I will and I know 100's of others will be posting in relevant forums/portals on the web to inform others of these underhanded actions and advising that they ensure their next ISP does not have Netservices as it's wholesale provider.
>
>
>
>

Jnelhams

Another email from markv@netservicesplc.com

Mate
The fact you are getting mail from my BB shows you must see they are personalised

It takes about 3 to 5 mins to cease or get a mac code

Say 4 mins x 10,000 users 40,000 minutes. 400 work minutes per day = 100 work days

How?

I want to give other variations but it is the scale not me being commercial as this has cost the business

Unfortunatly v21 are not playing fair as they have asked all their customers to call us. This act has stopped all business activity as I have also taken about 50 calls but you don't see this on the forums


Rgs .
M

Jnelhams

Now as victims in this mess, we know there are rights and wrongs on both sides, but as I pointed out to Mr Vickers, this is not the first time his company has been involved in one of these affairs.

My suggestion would be to Mr Vickers, is to spend £10 on a Credit Report next time you set up a contract with a Reseller!!!

In the meantime I am sure lots of us hostgages, will make our views known to both sides....