Fast4/V21/Biscit (merged threads)

alared

Capt_Slog wrote:

STOP PRESS!

Whilst typing this, I've just had a call from Biscit. I don't know whether this was generated from last week, or the message I sent a hour ago saying that I would notify my CC company of fraud if they tried to take more money and not contacted me by 5pm tomorrow.

Anyhow.

1.She confirmed that I was a customer, something I've never been certain of.
2.Gave me an 0808 dialup number which I'm not sure I've seen before 9933172
3.Said that the terms and conditions were as before the takeover of my account

I can't chech any of this until tonight.

I can confirm that 08089933172 is working.
Just dialed up myself using it.

try2save

exprog wrote:

Don’t bother with your settings. This is there problem not ours. I have not been able to connect, via these jokers, for weeks. Dial up Connection always comes up with

“Dialing...
Connected to remote computer.
Verifying user name and password...
Invalid user name or password.”

That happens with all three 0808 numbers including the new 3172 one.

I also havent been able to connect for weeks using any of the three 0808 numbers

Never seem to be able to get through to anyone on the customer service numbers, when I eventually do am told someone will ring back, no-one ever has!

It is costing a fortune in 0845 payg dialup costs and 0870/0871 customer service calls

And there seems no light at the end of the tunnel

Darren21

try2save wrote:

I also havent been able to connect for weeks using any of the three 0808 numbers

Never seem to be able to get through to anyone on the customer service numbers, when I eventually do am told someone will ring back, no-one ever has!

It is costing a fortune in 0845 payg dialup costs and 0870/0871 customer service calls

And there seems no light at the end of the tunnel

And me!! Haven't connected for weeks now, try every day but it never works!!!

Capt_Slog

try2save wrote:

It is costing a fortune in 0845 payg dialup costs and 0870/0871 customer service calls

The cost on BT for the 0845 is 3p /min daytime and 1pmin evenings.

I've also got this dial up number as my "Best Friend" (oh the irony!) and so get a 20% discount on it. This is not as good as the 0808 number which I'm already paying for but it's not too bad.

I switched from Freeserve pay as you go when their number became an 0844, this wasn't eligible for any discount, and was about 2p in the evenings, 4pmin daytime!.

try2save

Although not as much as expected

£1.80 for an hour internet usage is pretty expensive

When paying an additional £4.99 for 'unavailable' internet access

Capt_Slog

I agree, bl00dy frustrating isn't it?

Nix

You guys should keep a log of your xtra expenses and try and claim it back from Biscit.

Worth a try!

alared

http://portal.v21.co.uk/index.asp?exec=members&channel=members%20login

You can now log-in and see your account details but the option to cancel is now missing.

alared

When I log-in and click on email accounts,it says I haven`t got any,looks like the old speed-mail one is obsolete.
It does however give you the option of creating a new account @v21 etc.

GuessWho_2

alared wrote:

When I log-in and click on email accounts,it says I haven`t got any,looks like the old speed-mail one is obsolete.
It does however give you the option of creating a new account @v21 etc.

Actually, it was like that for us before they took it down, but the speed-mail accounts did work, with obviously some down time.


No cancel button you say ??

Wellll . . . . there's a surprise . . . . NOT :rotfl: