Fast4/V21/Biscit (merged threads)

fama

fast 4 have been imho ok since i signed up
at £4.99 dial up its only been past few
days where I was unable to connect
presumably due to teething probs with upheavals

theloft

davidsonsl wrote:

Yes, that I remembered but my password is saved as ***** for security reasons and I can't access it!!

An alternative would be for Alared or someone who is still connected to send an email to them from member's area, quoting your Account No. and explaining the problem. I did this for someone back in the old days when we had a problem period. I would offer to do it myself but have left Fast 4 for Primus BB, Tee! Hee!.

2_Pence

espresso wrote:

But if you signed up @ £4.99, your contract should be honoured for 12 months.

It isn't a 12 month contract, just 2 months notice.

JoanneJ

14 10 2006
After the 2 hour severence, at midday today,could not log back on and this lasted til 1900! Tried at least every 15 mins and every time failed.

Instead of the usual
"Error 691 Access was denied because the username and/or password was invalid on the domain"

which should state "no you DID log on correctly but we've too many customers for available resources"

today's excuse was
"Error 718 The connection timed out waiting for a valid response from the remote computer"

The 0870 number had Auto Man saying something about "site maintenance" but don't recall any notice of this.

If others are still suffering is it time for CLASS ACTION!!

Personally am still on a permanent 28.8 kbps since the new freefone number change (previously 31.2 kbps) and BT said I am getting all the gain they can provide whilst F4 say it is definitely not their fault. Speed isn't a problem though; being able to connect when I want as Unlimited Customer is paramount. Missed loadsa ebay deals today....sob!

Any other Dial Up providers under £7??? Never thought I would say this but "Come back Tiscali....all is forgiven"...at least they never failed DU connection....just blundered every charge!

Geoffo_M

JoanneJ wrote:

14 10 2006

If others are still suffering is it time for CLASS ACTION!!

I knew I spoke too soon! I've haven't been able to connect at different times of the day also. So Joanne, you sound like you want to be our shop steward - Sister Anna waving the Banner. No seriously, it's very irritating especially if you've some vital transactions to conduct on e-bay. But we are only paying £4-99 so we must expect some downside for that price. You won't find anything else this cheap.

Geoffo

Geoffo_M

2_Pence wrote:

It isn't a 12 month contract, just 2 months notice.

I thought that also, but in the member's area I see my contract is listed as "Annual". But then I now see they are inviting me to change to Direct Debit in spite of the fact that I am already on DD.

Hmmm

JoanneJ

14 10 2006 2045

Cannot log onto Members site via google, bookmark or the link in original Changeover email.

And find NJP sent a totally unjustified threatening email yesterday.

"FROM:
<abuse@njpservices.com>
DATE: Fri, 13 Oct 2006 12:35:25 +0100
TO: @speed-mail.co.uk>
SUBJECT: Important Message From NJP

Attention - Unauthorised Use of Copyright Material (Ref ID:)

IMPORTANT: Please read all of this message and action any recommendations
before contacting the abuse department.

It has been brought to our attention that your Internet connection which
is provided by us is being used for unauthorized copying and distribution
(downloading, uploading, file serving, file swapping or other similar
activities) of copyrighted material.

This unauthorized copying and distribution constitutes copyright
infringement under applicable national laws and international treaties.
Although various legal and equitable remedies may be available as a result
of such infringement, the copyright holder believes that the entire
Internet community benefits when these matters are resolved cooperatively.
We urge you to take immediate action to stop this infringing activity and
inform us of the results of your actions. We appreciate your efforts
toward this common goal. In the event that we receive further evidence of
your continued disregard for such material then we will be forced to
suspend or cancel your Internet access account.

Please be advised that this letter is not and is not intended to be a
complete statement of the facts or law as they may pertain to this matter
or of the copyright holders positions, rights or remedies, legal or
equitable, all of which are specifically reserved.

Thank you for your prompt attention to this matter.

Regards

NJP Network Abuse Team
Email abuse@njpservices.com
Fax 0870 432 0220
http://www.njpservices.com&quot;

Any ideas???

I have never d/loaded anything except legit free software in years of being online. Even when I fancied streaming some music from My Space or viewing You Tube; it has never worked as Dial Up presumably too sluggish.

Never had such a threat before and don't they have to produce evidence? I emailed them back and surprise, surprise the Postmaster said "UNDELIVERABLE"!!!

Is this an underhand way of terminating the £4.99 contact customers?????

alared

http://portal.v21.co.uk/index.asp?exec=members&channel=members%20login

From V21`s home page today:

Possible Scam - V21 Customers Should Ignore Fast4.net Messages
It has been brought to the attention of the new directors of V21 that from around the time the sale of V21 to Biscit was concluding there have been some questionable messages sent out to some of our V21 customers.

We are investigating.

In the meantime, we strongly recommend that V21 customers ignore any messages and suggested actions they receive from a company called Fast4.net.

We will update this site with further information on the matter as it becomes available.

If you HAVE received such a message, please contact us with your details urgently, and we will get your original V21 service restored, by sending an email to support@biscit.net with your full name, contact telephone number and V21 customer id.

Sincerely,
Hugh Paterson
Chief Executive
V21.co.uk and Biscit


WHAT THE HELL IS GOING ON WITH FAST4/V21/BISCIT?

JoanneJ

Very odd...... a fall-out amongst providers breeding ill-feeling and malicious emails???.

My "improper use" threatening message came from NJP.....does that fit the pattern.

No way of finding out further for us F4 'prisoners' as any attempt to contact OUR Member site produces this:

"14th October 2006 17:45

The Fast4 website is currently offline due to technical difficulties.

We have managed to restore all users ability to connect to the Internet but we are still working on restoring the remaining services including access to your email.

We would like to aplogise for the obvious inconvenience that this will be causing and can assure you that we are working to bring all services back into full service as quickly as possible. Thank you for your patience.

Our Customer Service and Technical Support teams will be ready to answer your calls if required from 9AM on Monday 16th October on 0870 225 1055. Calls charged at national rate."

So you cannot even waste your money phoning their 'premium' (NOT national) rate to ask for advice til tomorrow.

Connected today but no sites loading for 15 mins....then 'normal' service resumed.

Hope others having better luck.

mrJ_5

maybe this message has something to do with this on the V21 site, that i saw via another forum...

It has been brought to the attention of the new directors of V21 that from around the time the sale of V21 to Biscit was concluding there have been some questionable messages sent out to some of our V21 customers.

We are investigating.

In the meantime, we strongly recommend that V21 customers ignore any messages and suggested actions they receive from a company called Fast4.net.

We will update this site with further information on the matter as it becomes available.

If you HAVE received such a message, please contact us with your details urgently, and we will get your original V21 service restored, by sending an email to support@biscit.net with your full name, contact telephone number and V21 customer id.

Sincerely,
Hugh Paterson
Chief Executive
V21.co.uk and Biscit