Fast4/V21/Biscit (merged threads)

pejayuk

Hi,

Does anyone know when Biscit/V21 Dial-up will cease connecting altogeather? The wait to get my Broadband is longer than I expected so looks like I'm going to be left with no service for a while.

matrix999

pejayuk wrote: »

Hi,

Does anyone know when Biscit/V21 Dial-up will cease connecting altogeather? The wait to get my Broadband is longer than I expected so looks like I'm going to be left with no service for a while.

I'm in the same position - Any updates?

spud17

If you submitted these pages as an outline for a tv series they would be rejected as too silly and far fetched!!

The connection lately has been the best since fast4 days, no breaks and a respectable speed.

Like others I can send email, but not receive through @speed-mail.co.uk, luckily I use something else for important things.

I'm still looking at BB,I have a Primus phone package, so called about BB,£13ish free modem and activation,"send me the details" I said, a week later I'm still waiting, don't they want customers.

pejayuk
If you have a phone deal with free calls to 02 nos,have a look at https://www.geoisp.co.uk.
There are no charges, no email in fact nothing but access to the internet, you pick your own user name and password and off you go.
You could use it as a backup just in case biscit disappears, at least you would be able to keep up to date with the situation here.

Repeat
Only use if you have a phone deal which gives free calls to 01/02 numbers.

pejayuk

No exact time given on this link (Post #49) http://www.ispreview.co.uk/talk/showthread.php?t=23517&page=5&highlight=speed-mail

Does sound like V21/Biscit Dial-up will be switched off anytime soon.

Thanks for the info Spud17. I don't unfortunately have free 01/02 calls.

Capt_Slog

So who are the cheapest replacement service?

Martin is still recommending Fast4 at £4.99! It hasn't been that for some time.

matrix999

Thats it, finally jumped the V21/Biscit ship and ordered Sky Tv and Sky Broadband for a total of £20 per month.

V21/Biscit you are the weakest link goodbye!

A_Singleton.

I don't know who my ISP is, I started off with Fast 4 last July but with my account being moved from pillar to post I've lost track - I still only pay £4.99 for dial up, it is paid by Credit Card but god knows who to. :eek:

infernalaffairs

I'm on dial up and manage to log in ok however pages aren't loading. Is anyone else finding the same.

matrix999

It would appear that the V21/Biscit dial up service has now been stopped.

As "infernalaffairs" points out above, the connection is being made but no web pages will open.

matrix999

The message below has been taken from the BT homepage:

DC07-153 16 March, 2007

BT Wholesale to offer helping hand to customers of Biscit Internet

BT today announced it is stepping in to help broadband customers of Biscit Internet, which has recently gone into administration. BT Wholesale will be assisting Biscit customers whose underlying service is provided by a direct connection to BT Wholesale’s network.

From next Monday these 6,500 customers will be able to call a special helpline to obtain a Migration Authorisation Code, or MAC, from BT Wholesale. This service will enable them to move to a new broadband service provider of their choice and will help to minimise disruption and downtime to their broadband service. Details of the helpline will be available from a web page that these customers of Biscit will be re-directed to from next Monday.

BT Wholesale recognises that consumers and businesses are dependent on communications services and that many customers of Biscit will be concerned that they will be left stranded without these services. BT Wholesale has therefore volunteered to step in so that those Biscit customers whose underlying service is provided by a direct connection to BT Wholesale’s network, are able to switch to a new provider as quickly and as painlessly as possible.

From next Monday, these broadband customers of Biscit will be re-directed to a web page where they will be provided with a telephone number to contact BT Wholesale to request a MAC. The webpage will be available for a period of seven days. The customer can present the MAC to their chosen broadband service provider to obtain a new service. By using the MAC process, Biscit customers will be able to switch to a new broadband service and minimise their service downtime.

Customers of Biscit for telephone services are also advised to look for an alternative supplier, as from today they will be unable to make outbound calls, with the exception of 999 calls. Customers will continue to receive incoming calls while they look for a supplier to provide them with a full service.

Biscit Internet is the latest in a series of ISPs to fall victim to the pressures of an increasingly competitive broadband market. As a key provider of wholesale broadband services to over 700 UK service providers, BT Wholesale has an obligation in these cases to protect its financial interests, whilst at the same time balancing the needs of end-customers.

Gaby Heppner-Logan, BT Director Regulatory Affairs, said, “We recognise that Biscit’s customers will be concerned about losing their services. That’s why BT Wholesale is going the extra mile in this difficult situation. BT Wholesale is doing all it can to make sure that affected customers are supported by extending the deadline for disconnection and providing MACs directly to customers. This MAC helpdesk for Biscit customers will be available from next Monday and I would encourage customers of Biscit to use the service from that date. We are continuing to work closely with Ofcom and the administrator to ensure the adequate protection of Biscit’s customers.”



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