mobiles.co.uk cashback

grumbler

Why London?

Mobiles.co.uk Limited
3r House
Belton Road West Extension
Loughborough
Leicestershire
LE11 5XH

http://www.mobiles .co.uk/about.html

Quentin

grumbler wrote: »

Why London?

Because that is their registered office address! They are a trading name for cpw.

Send letters before action there and they get dealt with by the legal dept, rather than some admin assistant at Loughborough.

thanks

Quentin wrote: »

1 Portal Way, London, W3 6RS

Very successful!

And whom should I address it to, please ?

Thanks

Quentin

Legal Dept

Carphone Warehouse t/a mobiles.co.uk

nre

thanks wrote: »

Got the first cashback of £86 in September 2011. Uploaded December bill on 16.12.2011. Got immediate acknowledgement but no SMS. Hence uploaded again 9.1.2012 and e mail also sent. got a reply - cheque raised on 29th December but so far hasn't received it. So more than 6 weeks since first submission and more than 28 days since cheque raised.
Tempted to go down the LBA route.
Please tell me what is the address to send it to?
How successful is it, any experiences ?
Thanks

Similar issues here, no initial approval SMS, chased at beginning of Jan, told cheque raised on 28th Dec, not received cheque so chased again, now been told there was a problem with my cheque raised on 28th Dec and that the issue has now been corrected, but I have to wait up to a further 28 days for the cheque... sounds like a shambles! Debating about whether to give them the 28 days or take further action now...

Quentin

It doesn't take 28 days to put a stop on a cheque and issue a new one!

If you show them you mean business now, you will be 28 days ahead of the game!!

darren72

I'm looking to take out a new contract (to replace my previous cashback deal).

I've spent a few days looking through the T&C's from mobiles.co.uk and ensuring that I clearly understand exactly what is expected of me.

With some of the issues that have been pointed out on here - with purchasing at the end/start of a month, and the billing dates, what do people recommend in terms of when is the best time to take out a new contract ?

Would taking it out today/tomorrow (last 2 days of the month) cause any potential cashback issues/confusions - or would doing so on the first few days of the new month ??

Any help and comments appreciated.

Thanks

mobilejunkie

Before the end of the month; all you have to do then is see how long they take to pay by the time you claim.

darren72

Hi MJ,

Thanks for your reply.

So apart from them trying it on, it is definitely better to go for it today/tomorrow rather than waiting until 1st of the month ??

Also for clarification, what is the main reason for this ? - Is it because of the billing cycles ?

Thanks again,

mobilejunkie

Because it cancels out the contradiction in the current t&c.