Sky multi-room. Can be multihouse??!!

spike7451

spadoosh wrote: »

You should recieve a letter sayin you need to connect your sky box to a broadband line. When you dont do this you will recieve a few more and then they will charge you for two full subscriptions. Happened to my old man, as soon as they realised they couldnt recieve a signal they sent the letters out. He got dead angry that they had cottoned on to what he was doing (sky+ box was in france) so he cancelled. Now where stuck with virgin which is beyond belief poor (appologies to those who use it and like it, just find it does nothing as good as sky).

If you could get away with this problem long term i would expect that sky would only have one subscriber with 20 million multi rooms. Will not last long

Like one of these letters here;



One of the main service calls I got at Sky was multiroom issues &,to a tee,the homeowner say's exactly the same thing "We were told we didn't need the phone connected" & in the case of the phone being connected,it usually was a dodgy modem in the Sky box or settings in the menu.
Sky may not have caught on those without a phoneline connected yet,but they still can.
Even I got a letter,turned out my Sky+ modem was faulty so I simply swapped the boxes out for a standard old one I had.

jesz

well until i get a letter im not going to be too worried. ive also read above the new boxes have chips in them so maybe mine have them, both only 9 months old

Kurtis_Blue

jesz wrote: »

well until i get a letter im not going to be too worried. ive also read above the new boxes have chips in them so maybe mine have them, both only 9 months old

Your boxes nor any one else's have any form of GPS tracking chips in them, utter utter nonsense.

daggy

ericonabike wrote: »

The T anc C for mutliroom says:

Sky Multiroom: £10 pm. Provides the same Sky TV channels as your main Sky TV subscription on a box in another room. You must subscribe to Sky TV throughout and an extra box is required for each Multiroom subscription. Each box you have must be connected to the same fixed telephone line at all times.

But the General terms [which I would have thought over-ride the former] state:

General: Your Sky box(es) must be connected to a fixed telephone line for 12 months.

I've had both boxes for longer than 12 months. If anyone has some definitive knowledge on this point I'd be interested to hear it. At the moment it's hard to see what law I'm breaking, leave alone the chances of discovery. I may choose to do something different, but at the moment I'm quite enjoying getting one back on the Man!

Those T'sand C's only mention the location of the box; not the card.

Your son could buy a box from fleabay.
Maybe there's something in the smallprint about 'the box' meaning the viewing card too, but I don't know.

I used to work at sky, but on BB tech support.. so not 100% sure on the sales jargon.

With regards to you having to have the boxes connected to phone lines or sky charging you.

I'd assume that sky would have a responsibility to ensure that you have these phone boxes before entering into a contract with you.

You enter into a verbal agreement on the phone and I'd assume that under the distance selling regs, sky would have to make sure you had these phone boxes and make it clear to you that you'd be in breach of the t's and c's if you didn't?

It's logical to think that these phone boxes would form part of the installation, as such if sky offer installation of your sky equipment, you'd think they had some responsibility to install any phone sockets you needed..... you wouldn't sell a car without tyres!!!!

Also, it is not a prerequisite for a customer to have a landline installed before they are eligible to receive sky's TV services, therefore, sky are contradicting themselves.

If they attempted to penalise me and I didn't have a phone line when I signed up, I'd be straight on to consumer direct.

Anyway, just my two cent

spike7451

daggy wrote: »

Those T'sand C's only mention the location of the box; not the card.

Your son could buy a box from fleabay.
Maybe there's something in the smallprint about 'the box' meaning the viewing card too, but I don't know.

I used to work at sky, but on BB tech support.. so not 100% sure on the sales jargon.

With regards to you having to have the boxes connected to phone lines or sky charging you.

I'd assume that sky would have a responsibility to ensure that you have these phone boxes before entering into a contract with you.

You enter into a verbal agreement on the phone and I'd assume that under the distance selling regs, sky would have to make sure you had these phone boxes and make it clear to you that you'd be in breach of the t's and c's if you didn't?

It's logical to think that these phone boxes would form part of the installation, as such if sky offer installation of your sky equipment, you'd think they had some responsibility to install any phone sockets you needed..... you wouldn't sell a car without tyres!!!!

Also, it is not a prerequisite for a customer to have a landline installed before they are eligible to receive sky's TV services, therefore, sky are contradicting themselves.

If they attempted to penalise me and I didn't have a phone line when I signed up, I'd be straight on to consumer direct.

Anyway, just my two cent

They should do but normally don't.Many a time I went to an install for Multiroom & then told I couldn't do the install as the was no phoneline active yet,or none installed.The sales :mad: who sold these cost me quite a bit of money as the company I worked for took money from your wages if a job failed,you didn't pick up a replacement job & thus failed to meet the manditory job quota for the month.
Another reason I left them!

daggy

spike7451 wrote: »

They should do but normally don't.Many a time I went to an install for Multiroom & then told I couldn't do the install as the was no phoneline active yet,or none installed.The sales :mad: who sold these cost me quite a bit of money as the company I worked for took money from your wages if a job failed,you didn't pick up a replacement job & thus failed to meet the manditory job quota for the month.
Another reason I left them!

Yeah, I worked for sky through an outsourcing company and they were terrible too.

Often had customers calling through irate because the BB and Phone wasn't on, in the majority of cases they were'nt made aware of the provisioning period.

Bloody shocking.

spike7451

daggy wrote: »

Yeah, I worked for sky through an outsourcing company and they were terrible too.

Often had customers calling through irate because the BB and Phone wasn't on, in the majority of cases they were'nt made aware of the provisioning period.

Bloody shocking.

Aye,
But you probably wasn't loosing on average £100 a month due to Sky's incompetence,wrong addresses on the work order or customers not in/canceling on the doorstep when you arrive..

daggy

spike7451 wrote: »

Aye,
But you probably wasn't loosing on average £100 a month due to Sky's incompetence,wrong addresses on the work order or customers not in/canceling on the doorstep when you arrive..

These daysyou're lucky to earn £100 pm working for a sky call centre, after tax and all

I jest, but fortunately I wasn't in that position.

I understand why you left though

spike7451

daggy wrote: »

These daysyou're lucky to earn £100 pm working for a sky call centre, after tax and all

I jest, but fortunately I wasn't in that position.

I understand why you left though

I did,I was in Tier 2 for Sky & they were,lests just say they'd do everything in their power to not have to pay the on target bonuses...

chrish12345

Also have the same dilemma... multiroom at my parents house one box has definately not been connected to a phone line for over a year with no problems... worth a risk? is there anyway they can track it bar the phoneline?

i was thinking of giving it a go and just stopping if they send out a letter..?