How can I report this

LittleTinker

bex4adz wrote: »

Hi I am after a bit of advise, I have just rung up a compnay, who I will not name at this moment, to ask if they offer a concession rate for disabled people and carers. She said they do so I asked what evidence I would need to bring along. She said I wouldn't have to bring anything as the wheelchair would be enough evidence. I said I was not in a wheelchair. She said they only class people in wheelchairs as disabled so me and a carer would have to pay full price. Surely she can't make the assumption that you are only disabled if in a wheelchair.

I want to report them but I don't know what to do, can anyone help

They have to draw the line in some situations.............and in this situation they are considering that the consession will be given to wheelchair users only.

To now go on about their medical expertise and their assumptions and so on is being awkward for the sake of it.

You are obviously not a wheelchair user. You dont fit their criteria for a consessiion.....so why make such a fuss?

Either go there or dont go there but noone has done you any harm.

Oh, and I notice you havent named this company.......which seems strange if you feel they were so appalling in their treatment of you!

aliasojo

sarahlouise210 wrote: »

Some establishments offer disabled concessions primarily because certain disabled people cannot access parts of that attraction because of their disability. This may be the case in the place you are talking about - eg disabled people in wheelchairs cannot fully enjoy all the attraction has to offer so they offer a concession. Other people who have disabilities that does not involve them being in a wheelchair may be able to fully enjoy all they have to offer...therefore no concession. Just a thought .....

I think that's very valid point. It would be interesting to know if it was a possible in this situation.

LittleTinker wrote: »

They have to draw the line in some situations.............and in this situation they are considering that the consession will be given to wheelchair users only.

To now go on about their medical expertise and their assumptions and so on is being awkward for the sake of it.

You are obviously not a wheelchair user. You dont fit their criteria for a consessiion.....so why make such a fuss?

Either go there or dont go there but noone has done you any harm.

If that is the case then they should list their concession as being available for wheelchair users. Citing it as a disabled concession is misleading and wrong if indeed the disabled cannot use it.

Indie_Kid

sarahlouise210 wrote: »

Some establishments offer disabled concessions primarily because certain disabled people cannot access parts of that attraction because of their disability. This may be the case in the place you are talking about - eg disabled people in wheelchairs cannot fully enjoy all the attraction has to offer so they offer a concession. Other people who have disabilities that does not involve them being in a wheelchair may be able to fully enjoy all they have to offer...therefore no concession. Just a thought .....

But of an assumption there! Some people with other disabilities may not be able to full enjoy all the attractions either.

aliasojo

sh1305 wrote: »

But of an assumption there! Some people with other disabilities may not be able to full enjoy all the attractions either.

The point is they cannot access the attraction because of a wheelchair.

LittleTinker

The OP has 'suddenly' come across this problem, with a company she doesnt want to name and so soon after the long thread about the Zoo and consessions.....strikes me as being a little bit 'odd' to say the least. Its not the first time either.

Indie_Kid

aliasojo wrote: »

The point is they cannot access the attraction because of a wheelchair.

Neither can some people with other disabilities.

aliasojo

sh1305 wrote: »

Neither can some people with other disabilities.

Ok, forgive me as I'm a bit brain dead this morning but I can't think how other disabled peeps wouldn't be able to get into an attraction?

I reserve the right to be embarrassed if this is blatently obvious.:rotfl:

Indie_Kid

aliasojo wrote: »

Ok, forgive me as I'm a bit brain dead this morning but I can't think how other disabled peeps wouldn't be able to get into an attraction?

I reserve the right to be embarrassed if this is blatently obvious.:rotfl:

All disabled people have different mobility needs. I have balance problems and can't go down stairs without help.

Because I'm also visually impaired, I can't always use many of the attractions.

aliasojo

sh1305 wrote: »

All disabled people have different mobility needs. I have balance problems and can't go down stairs without help.

Because I'm also visually impaired, I can't always use many of the attractions.

I understand that but being visually impaired doesn't affect you physically getting to the attraction iyswim.

I was thinking more along the lines of there maybe being a narrow gateway or a physical actual barrier that would prevent a wheelchair from getting past and that people who didn't need a wheelchair would be able to. Hence the concession for wheelchair users as they would not be able to access everything that others could?

Indie_Kid

aliasojo wrote: »

I understand that but being visually impaired doesn't affect you physically getting to the attraction iyswim.

Except it does. Safety, anyone?

I was thinking more along the lines of there maybe being a narrow gateway or a physical actual barrier that would prevent a wheelchair from getting past and that people who didn't need a wheelchair would be able to. Hence the concession for wheelchair users as they would not be able to access everything that others could?

But not everyone will be able to access that either.