How can I report this

bex4adz

Hi I am after a bit of advise, I have just rung up a compnay, who I will not name at this moment, to ask if they offer a concession rate for disabled people and carers. She said they do so I asked what evidence I would need to bring along. She said I wouldn't have to bring anything as the wheelchair would be enough evidence. I said I was not in a wheelchair. She said they only class people in wheelchairs as disabled so me and a carer would have to pay full price. Surely she can't make the assumption that you are only disabled if in a wheelchair.

I want to report them but I don't know what to do, can anyone help

bex4adz

Just an update, I have had a call back from the manager, she has said it is not just people in wheelchairs who get a free carer but also people who they consider to be disabled. They have no medical training so who gives them the right to decide who is and isn't disabled

Mupette

evidence can be a BB, or your dla reward notice.

some companies won't let you use the disabled toilets unless you are in a wheelchair!!!

bex4adz

They won't accept any form of evidence except for a wheelchair, or if you appear disabled to the sale assistant. I have a DLA letter but she actually said to me on the phone that I don't sound disabled and that anyone can get hold of a DLA letter

spadoosh

That really is inexcusable, you need to get down on that company like a ton of bricks! Some people really do show ignorance far too easily...only disabled if your in a wheelchair... honestly!

Indie_Kid

How do they decide who is & isn't disabled? You can't just look at someone and decide.

ANNHILL123

Name & shame

aliasojo

I find this really quite shocking in this day and age. Any time I've been required to provide evidence of my son's disabilities, his DLA or incapacity letters have been suitable.

Much more accurate than getting the once over by a sales assistant.

ash4becks

just say disablity discrimanation act at her might give her a kick up the butt and there conduct

TWINKLE-STAR_6

that is terrible, i say report them but i wouldnt have a clue how to go about doing something like that. maybe someone else here will know?

i cant believe someone would have the cheek, actually i can believe it but its still a shock everytime !

TheBottomLine_2

ANNHILL123 wrote: »

Name & shame

Absolutely, name and shame.