A & L migration to Santander

dzug1

notbritishgas wrote: »

One of the advantages of the A&L account is that you could make cash withdrawals over the counter at a Post Office, whereas Santander do not offer that service (except for the basic account).
Does anyone know, once transferred, if that facility still exists?

Yes it does still exist:) - unfortunately only for ex A&L customers. It hasn't been extended to all Santander customers:(

tia86

Mine seems to have transferred over today (or sometime over the last few days as haven't checked)
One issue I have is on the Direct Debits it now has Alliance and Leicester listed as one - I do not have any other payments I make to them - does anyone know what this is or has anyone else had any random additions to their DD?

notbritishgas

dzug1 wrote: »

Yes it does still exist:) - unfortunately only for ex A&L customers. It hasn't been extended to all Santander customers:(

Thanks for that. Would not really expect them to extend to existing Santander customers, not yet anyway!

Simongw

tia86 wrote: »

Mine seems to have transferred over today (or sometime over the last few days as haven't checked)
One issue I have is on the Direct Debits it now has Alliance and Leicester listed as one - I do not have any other payments I make to them - does anyone know what this is or has anyone else had any random additions to their DD?

This may be to service your linked savings account. Check the DD acct number against the savings acct number. It happened to me, too- for 2 savings accounts. But when I transferred my DDs to my new account with another bank, they did not appear with the rest of my switched DDs.

Madison

My transactions from the weekend have now cleared and it's showing the correct balance. Fingers crossed that my salary goes in tomorrow and my DDs are paid. I had two DDs for AL which I deleted. I'm slightly concerned that they told me I could quote either the old or new sort code on any future DDs I set up - surely migrating everything to the new one would reduce margin for error. I also don't like the reference number instead of the name on faster payments.

Still considering changing accounts - any feedback on Halifax's Reward account?

wizardsend

I, too had problems with accessing my current accounts at the weekend, NOT AVAILABLE notice, but summary was there. Will try later.... Monday worse now no summary.....Tried telephone banking.... Now told available balance ZERO!....Panic...Had the accounts been compromised.......Phoned customer services.....30mins on hold.....music? affecting mood insidiously....when contact made....was told that she didn,t know of any problems, but that as migration was taking place at the weekend it probabley over ran a little...try tomorrow.
Tuesday.....same nothing on line....same nothing on telephone banking....phoned help?..line...40 mins wait with music?.....cat strangled and four pigeons deceased...calming oils ingested....help?..line answers....asks security questions...I answer.....seems surprised that I have a problem....will pass me to on line help?..line.....20mins wait...calming oils now drunk.....eventually speak to MATHEW..(beware child of the DEVIL!) wants to ask security questions....I answer...THEN asks what the most recent item on account....I answer don't know as I can't access the account on line....ask me another...says there are no other.....if I don't answer he will end call!....Demand to know name...only gives Mathew ..(beware child of the DEVIL!)...I ask for surname....he say no company policy...I demand manager....he say no....i say whats managers name.....he say ROB PITLOW....I say where company policy now!....he say if I don't answer question he will finish call.... I say I want to talk to manager...he say manager may phone me in 48 hrs.....I say tell him to do so...and give my number....I say I'm making a complaint about him,and what ref. this call?... he really don't care.....Is there anything else he can help with?........Drink more calming oils.....simmer some pigeon.....wonder where my money is......
Phone local branch here in North Norfolk.....talk to Thomas.....very helpful.....says confusion in migration to SANTANA....but I can come to branch and they will print out statement for me and help any way they can while problems exist...

Look on line for other banks....check for insidious creep of SANTANA....Now where did I put those calming oils?

samwsmith1

wizardsend wrote: »

I, too had problems with accessing my current accounts at the weekend, NOT AVAILABLE notice, but summary was there. Will try later.... Monday worse now no summary.....Tried telephone banking.... Now told available balance ZERO!....Panic...Had the accounts been compromised.......Phoned customer services.....30mins on hold.....music? affecting mood insidiously....when contact made....was told that she didn,t know of any problems, but that as migration was taking place at the weekend it probabley over ran a little...try tomorrow.
Tuesday.....same nothing on line....same nothing on telephone banking....phoned help?..line...40 mins wait with music?.....cat strangled and four pigeons deceased...calming oils ingested....help?..line answers....asks security questions...I answer.....seems surprised that I have a problem....will pass me to on line help?..line.....20mins wait...calming oils now drunk.....eventually speak to MATHEW..(beware child of the DEVIL!) wants to ask security questions....I answer...THEN asks what the most recent item on account....I answer don't know as I can't access the account on line....ask me another...says there are no other.....if I don't answer he will end call!....Demand to know name...only gives Mathew ..(beware child of the DEVIL!)...I ask for surname....he say no company policy...I demand manager....he say no....i say whats managers name.....he say ROB PITLOW....I say where company policy now!....he say if I don't answer question he will finish call.... I say I want to talk to manager...he say manager may phone me in 48 hrs.....I say tell him to do so...and give my number....I say I'm making a complaint about him,and what ref. this call?... he really don't care.....Is there anything else he can help with?........Drink more calming oils.....simmer some pigeon.....wonder where my money is......
Phone local branch here in North Norfolk.....talk to Thomas.....very helpful.....says confusion in migration to SANTANA....but I can come to branch and they will print out statement for me and help any way they can while problems exist...

Look on line for other banks....check for insidious creep of SANTANA....Now where did I put those calming oils?

Sounds a horrendous experience , if on telephone banking (0800 056 6066 - save on the 0844 money grabbing numbers) it lets you in, choose to speak to an advisor there and they are usually less lax about security questions because you have already identified on the auto system, if not and it won't let you in over the phone, hang up, redial and just enter your customer ID which will then transfer you to security very quickly (don't try pin again else it will lock your account). Security then might be able to put you through.
Sorry if it seems a bit long, but try doing it through the freephone number - they always answer relatively quickly when I've needed to ring them (maybe 'cos there paying!).

Jancee_3

I am currently hanging on for an answer on the 0800 number. I tried earlier today and waited 20 minutes but got no answer and as I have a life, I had to hang up and make a meal. I'm up to 8 minutes and counting and had been determined to try to speak to someone to see if they can look into the problem instead of giving me the stock answers. I was due a paper statement on the 21st but that hasn't arrived in the post yet. 14 minutes now! I will be switching my account that's for sure.

SGE1

What a palava this all is.

Are many people having problems with their direct debits, with the new sort codes? The DD for my santander zero credit card is screwed (ironic given that they're now the same banking entity - super coordination there), they charged me £12 for their own failures (only refunded when I pointed out something might be wrong), and told me I'd have to pay the latest bill online.

Only santander online banking has been down for weeks now (due to "ongoing technical issues"), so I was told I'd have to go in a branch. Punishment at its most glorious.

Anyway, I've fired off a complaints letter listing everything that has gone wrong in the last 8 months of my being a customer. Let's see what sort of response they can muster.

Mrs_Ryan

Well my Vanquis DD went absolutely fine. OH's mortgage and water bill DD's also went fine yesterday theres been a few resurrected DD's on OH's account and a strange addition to my payees that turns out to be my mum (I have her listed as a payee as I send money to her each month) but other wise all looks ok. Dont like the new internet banking format though... too much information :mad: