A & L migration to Santander
edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
734 replies 91.8K views
I moved my bank account from Abbey to Alliance & L'ter a few years ago because of Abbey's dreadful customer service. I now find that with Santander having taken over A & L, their service has also plummeted. The latest is that I have been without internet access to my A & L accounts for 5 days now- because they are having problems "migrating some accounts". I get platitudes and scripted apologies when I telephone- and still no indication of when this will be sorted. I do all my banking on-line...I live in rural Scotland and it's the best way. I shall be moving my account away from Santander as soon as I can. Be warned! All these "come to us goodies" that Santander are offering will seem as nothing if you move to them.
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