A & L migration to Santander

Simongw

Mid afternoon I find I can now access my account; 6 days later.
The "migration" seems to have been completed- although I have had to "tidy up" because some of the transfer process has not left my account as I left it- the lists of regular payees are as they were 3 years ago....
still, at least that's some progress.
But I am still moving my account....

DizzleUK

Simongw wrote: »

Mid afternoon I find I can now access my account; 6 days later.
The "migration" seems to have been completed- although I have had to "tidy up" because some of the transfer process has not left my account as I left it- the lists of regular payees are as they were 3 years ago....
still, at least that's some progress.
But I am still moving my account....

Does that mean that you now have to log into santander's website? and have they given you a new sort code and account number?

heloid

Do they give warning before they migrate your account? I might just take all my money until until they get their s&*t together...

tanith

DizzleUK wrote: »

Does that mean that you now have to log into santander's website? and have they given you a new sort code and account number?

In my letter re the changeover to Santander everything acc wise stays the same .. can't say I have had any problems at all...

Simongw

All sort code, log-in etc numbers remain the same. No warnings about any possible problems; no indication that they were migrating my account at that time- basically what sounds typical of them....no real thought about their existing customers and giving reasonable service.

Llubrevlis

I hate the young ones straight out of uni think they know all about money.

This snooty young guy in an expensive suit was trying to talk me into his investment products.

At first I politely declined then he was very pushy about how its a good time to get into the stock market while its down.

I said well all the smart investors are getting out and training people like you to talk others to get in.

Customer service is going down big time.

Simongw

HUH! Have just tried to pay bills from my bank account- it doesn't work. I suppose at least I can now see my statements on-line...but isn't one of the main points of internet banking also to be able to pay your bills on-line? I rang "Customer Service for Internet Banking" who told me he would pass on the details to "Technical Support"; and he had no idea how long this would take to resolve. No doubt "Technical Support" will pass it on to "Migration Problems" who will pass it on to...oh...they've all migrated...
Frustration, anger, bitterness, helplessness----this is my money that I entrusted to their care. Never again....

:mad: :mad: :mad:

sscott5581

Simongw wrote: »

HUH! Have just tried to pay bills from my bank account- it doesn't work. I suppose at least I can now see my statements on-line...but isn't one of the main points of internet banking also to be able to pay your bills on-line? I rang "Customer Service for Internet Banking" who told me he would pass on the details to "Technical Support"; and he had no idea how long this would take to resolve. No doubt "Technical Support" will pass it on to "Migration Problems" who will pass it on to...oh...they've all migrated...
Frustration, anger, bitterness, helplessness----this is my money that I entrusted to their care. Never again....
I'm very tempted to go to the nearest A & L branch and withdraw the lot in cash. Maybe I will once I've opened a new account....

I have tried to transfer money as well and can not either!!

sscott5581

tanith wrote: »

In my letter re the changeover to Santander everything acc wise stays the same .. can't say I have had any problems at all...

I noticed the sort code as changed but the account number is the same

LittleVoice

sscott5581 wrote: »

I noticed the sort code as changed but the account number is the same

In that case I would expect either sort code to work for payments into the account. My Nationwide Flex account work with either of two sort codes.