A & L migration to Santander

WideWall

Re my last post above - I have just received an email from Santander to remind me that I can view my last months interest on line quote -
"This is a reminder for you to view your latest monthly account transactions,
including any credit interest you may have earned, on your Premier Direct Current
Account and PlusSaver Account through the Alliance & Leicester internet banking
service." and that -
"These transaction details are only available online."

So, in due trepidation, I logged on to bank hoping with fingers crossed etc that I would see my linked saver account in full detail

---

alas all is in vain - saver acount still unavailable.
What can I do next to sort out this very sorry tale of woe ????

Wide Wall :(:(

td_007

WideWall wrote: »

What can I do next to sort out this very sorry tale of woe ????

Wide Wall :(:(

It is Satander - PRAYER is the only way out

TheTallOne_2

Can't seem to access one of my Santander current accounts through Alliance and Leicester, even though I can access it through Santander fine. I have my ISA which is appearing on both A+L and Santander.

So I can seem (some) Santander accounts on A+L but not any A+L accounts on Santander.

Have noticed that payments are taking longer after the downtime - is this permanent or temporary? Usually it is instant but I noticed on Santander it says 'please wait 4 working days' or something along those lines.

redsam

I have an A&L account the only issues I have at the moment - recently tried transfer cash to Hong Kong didnt show up so rang and had'oh yes we had a problems so didnt transfer...grrrrr...growled politely at them and they did it straght away. It doesn drive me mad that transfers/bills dont show up tright away and cheques take ages to clear! hmmppfff

Smoothy_2

I am an A&L customer and before the migration, had money deducted from my account due to a fraudulent card payment.
I immediately called for an explanation. The money was re-credited and an investigation underway.
I just managed to log on to internet banking, this morning, to be greeted by 'The migration to Santander is complete', went to my account only to find this money again has been deducted with a footnote of 'Santander migration'. So it looks like Ive been charged to aid their migration!
I called them immediately, explained the siuation and was told...
" I am sory to hear that you've had this money deducted. It is an error in our computer system and has affected a number of customers."
Me; "So can yo put the money back in my account as its made me £23.00 overdrawn.?"
Them: " Of course. The money will be re-credited on Wednesday. Any fees incurred will be refunded."

So thats how Santander have funded their migration. By taking small amounts from customers accounts and keeping it for 5 days.
I wonder how may customers have noticed this discrepancy. If only I had the time to complain.......

misterfish

I feel like I'm banging my head against a brick wall - just sheer frustration!

There are four accounts I monitor and run online ( and have done so for years). My current account, two savings accounts and my Mother's current account that I operate with an Enduring Power of Attorney.

At the end of last weekend when I logged in I was met with the message that all my accounts had been successfully transferred to Santander. Wrong, my Mother's account just showed 'unavailable'.

I rang the Internet help desk to be told that all systems were down and to ring back later. I rang the next morning to be told that her account had not been transferred and that it would 'probably' be in the next couple of weeks.

I've now had a veryannoying couple of hours on the phone to get the current status of my Mother's account.

After getting through to customer services after a bit of a wait, I was told that they could only access the Santander accounts and would have to be transferred elsewhere. After two further transfers and almost an hour of waiting I ended upback with the people that could only look at Santander. I was promised that they would speak to the A&L side but after 10 further mins they told me that they were busy and still waiting for a reply. After expressing my displeasure the then said they'd get the relevant team to phone me back.

Surprisingly they actually did phone after 20 minutes and gave me the info I needed. They explained that the transfers were only taking place at weekends (in the afternoon) and that there were three weekends worth planned. They could not tell me when my Mother's account was due for transfer.

As a retired IT professional I'm amazed at the apparent lack of checking. I would expect a complete run through of the proposed transfer on a copy of the current data with a simple cross check against log in ID to highlight any missed accounts. It seems poorly thought out and implemented.

My second gripe with all this is the interminable waiting to access customer services.

I'm considering making a formal complaint about all this hassle, not to mention I've now wasted a few hours of my valuable time.

Misterfish

WideWall

misterfish wrote: »

I feel like I'm banging my head against a brick wall - just sheer frustration!

As a retired IT professional I'm amazed at the apparent lack of checking. I would expect a complete run through of the proposed transfer on a copy of the current data with a simple cross check against log in ID to highlight any missed accounts. It seems poorly thought out and implemented.

My second gripe with all this is the interminable waiting to access customer services.

I'm considering making a formal complaint about all this hassle, not to mention I've now wasted a few hours of my valuable time.

Misterfish

Hi Misterfish............ I am in the process of complaining to the Banking Ombudsman about the v, v, poor service - I suggest that perhaps you could do the same as the more complaints we can make we might get a result from Santander !!! We can always hope.

Wide Wall :mad: still angry.

callum9999

cbrpaul wrote: »

thing is i got to stay with them for another 4 years !!!!

so i cant move away if they mess my account up

Why not? You're allowed more than one.

misterfish

WideWall wrote: »

Hi Misterfish............ I am in the process of complaining to the Banking Ombudsman about the v, v, poor service - I suggest that perhaps you could do the same as the more complaints we can make we might get a result from Santander !!! We can always hope.

Wide Wall :mad: still angry.

Yes, I was thinking of doing that but was under the impression that the complaint must first be taken up with the bank and only if there is no success will the banking ombudsman take it up. I wish there was a simple and effective way to invoice them for the time and effort I've had to waste - in my case using IT consultancy rates!

Misterfish

WideWall

Yes, I was thinking of doing that but was under the impression that the complaint must first be taken up with the bank and only if there is no success will the banking ombudsman take it up.
__________________________________________________________
Misterfish, I believe you are right re- the above, but I will be phoning the Bank Ombudsman tomorrow to see if there is a way to go forward and quickly if possible.
I will keep you posted.

Wide Wall