A & L migration to Santander

vroom3

I had this - the balances on some savings dont appear in the summary page. But I can see them if I click into the individual accounts. Try this top see if it works for you too...

[Deleted User]

vroom3 wrote: »

I had this - the balances on some savings dont appear in the summary page. But I can see them if I click into the individual accounts. Try this top see if it works for you too...

Tried that too, the whole aspect of the two savings accounts are saying unavailable. Can't move money from them either.

Bosie

I joined A&L about 3 weeks ago, they have more a less switched all but one direct debit. I still have the A&L's sort code?
I've also got the Premier 50 account, so bit confused about the switch to Santander. Will I retain the above account?
I've checked my message inbox and nothing in there, hope I get the £100 incentive money soon;)

[Deleted User]

Bosie wrote: »

I joined A&L about 3 weeks ago, they have more a less switched all but one direct debit. I still have the A&L's sort code?
I've also got the Premier 50 account, so bit confused about the switch to Santander. Will I retain the above account?
I've checked my message inbox and nothing in there, hope I get the £100 incentive money soon;)

Both sort codes will continue to work. I don't know for how long though. My pay from work is still going in and I've not told them the new sort code.

Bosie

Thanks Lee, will keep a check on it, A&L have been quick doing the switching though! The debit card they sent is still A&L so I guess that will be replaced as well in time.

ex-dmp

The A&L /Santander online system is very sick today, very slow, can't list DD's most of the time and when you do there is no amounts and when paid. Also showing old previously cancelled DD's.

Just spoke to customer services after a long wait on the phone they know there are problems and may take a couple of days to sort

Simongw

Today I got a reply to my letter of complaint which I mailed 1st class 10 days ago. The letter says:
"Thank you for contacting us and I am sorry that you have been so unhappy that you have felt you must complain.
One of my team will be responsible for investigating your complaint..." etc

Not very impressed! Especially as I included a link to this very thread in my letter of complaint...

Simongw

"Important Information - Internet Banking service 12 July 2010


Due to planned maintenance Alliance & Leicester Internet Banking is currently unavailable.
We apologise for any inconvenience this may have caused you."


Umm...if it was "planned"...then why do you not tell your customers? Just a thought....Or maybe you are telling fibs? And it isn't "planned maintenance" at all....Hmmm...I wonder....

taxi73

It has been like this for 3 days now...the helpline don't seem to know how long these problems are going to last

misterfish

Simongw wrote: »

Due to planned maintenance Alliance & Leicester Internet Banking is currently unavailable.
We apologise for any inconvenience this may have caused you."


Umm...if it was "planned"...then why do you not tell your customers?

I'm reliably informed by other IT professionals that in this sort of case you ALWAYS say it is 'planned', otherwise you will be seen as failing and have to account for the failings and suffer loss of face and customer confidence.

On logging in this morning we had a message to say our accounts had been successfully transferred to the Santander system. Wrong! The account that I run under Enduring Power of Attorney says all information is unavailable. Help desk couldn't help this morning and said to ring back due to systems failure but the phone is busy this evening and I've lost patience listening to the recorded 'please wait' message!

Misterfish