A & L migration to Santander

imajica

I've had a nice pile of my DDs fail today and a lovely set of charges as a thank you, because of a new sort code. I call them up and they can't even tell me what the charges will come to. I can't help but wonder how they can't transfer my DDs over properly but they can manage to transfer the fees over with ease :P

samwsmith1

Jancee wrote: »

I am currently hanging on for an answer on the 0800 number. I tried earlier today and waited 20 minutes but got no answer and as I have a life, I had to hang up and make a meal. I'm up to 8 minutes and counting and had been determined to try to speak to someone to see if they can look into the problem instead of giving me the stock answers. I was due a paper statement on the 21st but that hasn't arrived in the post yet. 14 minutes now! I will be switching my account that's for sure.

Did you have any luck getting through to them?
I might call and see how long and just ask whether my account has been migrated yet (I know it has, but y'no).

notbritishgas

Mrs_Ryan wrote: »

Well my Vanquis DD went absolutely fine. OH's mortgage and water bill DD's also went fine yesterday theres been a few resurrected DD's on OH's account and a strange addition to my payees that turns out to be my mum (I have her listed as a payee as I send money to her each month) but other wise all looks ok. Dont like the new internet banking format though... too much information :mad:

Just logged on to Internet banking to be told I had been successfully switched to Santander, everything looked OK (but not tried to do anything yet and pension due soon).
But the format looked exactly the same as before with the exception being the new sort code is displayed in front of the account number.
So what is the new format?

tintoys

I was not prepared to waste money or time again on another call so I went into the branch and inststed that they deal with it . Wellk eventually they got through to the right person who admitted that my account ( and many others ) ar BLOCKED and new forms have to be completed which they would send out to me in about seven days.

This is disgraceful service as they must have known this and should have notified customers by now.

I await the forms with interest

Mrs_Ryan

nbg, when you click on the summary and look at the items on there, the format has changed.

Here's an example. This is the listing for a cash withdrawal I made a couple of Saturdays ago. It was an RBS machine.
CASH MACHINE 17JUL LINK ATM

Heres the listing for another withdrawal I made yesterday at the local shop.
CASH WITHDRAWAL AT BANK OF IRELAND ATM PO MARKFIELD 12, LEICESTERSHI296, 20.00 GBP, ON 27-07

And this is the listing for my credit card DD.
DIRECT DEBIT PAYMENT TO VANQUIS BANK REF 4.................., MANDATE NO 0001

Previously it read
DIRECT DEBIT VANQUIS BANK

Like I said, too much info!!!!!

cbrpaul

My payment i made out Monday from my new migrated account , reached its destination today , I then sent £1 to the same destination and it arrived instantly ,

So its correct the first payment takes a few days , but from then on its instant !!!

ex-dmp

Still got got problems with DD list updating although they are going through.

However transfers between accounts e.g current to savings, are failing, happened several times now.

Also just opened new e-saver recently to a better rate than 0.1% on my other A&L savings accounts. Although the online application screens show A&L/Santander, it is, I have just found out, an ABBEY account! so I have yet another sort code. Also although the online system allows you to attempt to transfer funds as if it is associated with your current account it will fail, you have to treat the esaver account as an external payee!!. So it will seem you will get a new sort code with every product you decide to open:(

However they have paid me some money into my current account to cover my long phone calls to them:)

ddm18

Just to add to the list (I'm sorry if this has been mentioned previously, I skimmed the previous pages, but not in depth!), when you get migrated over, have a look at your Direct Debits. I just happened to look at my list and noticed two DDs set up that I had no idea about, apparently paying "Alliance&Leicester".

Needless to say I phoned them up to ask why the hell they were setting up DDs on my behalf and (after being disconnected the first time and then waiting 20 minutes) got through to someone who deleted them for me, after telling me that they'd been set up by a Mr Paul Burchall (who, upon Googling I have found to be a man in his 50s living in Leicester...) and a Hasmika Kava (or Kana - I can't read my own writing!).

I asked what I could do about the fact that someone was setting up DDs on my account, and he seemed surprised that I'd care, but put me through to the fraud department. More holding. Explain the whole thing again. Fraud department say it's nothing to do with them, and that I need to speak to the main call centre, who should fill in a form. Back to the main call centre, back of the queue (surely you should get to the front of the queue if you're being transferred!?!).

Finally, I spoke to a lady who had seen this several times before, and said it was just old DDs being resurrected by the migration, as if that's perfectly OK and no kind of security risk. When I explained that I'd *never* had these DDs set up, she said that maybe it was something to do with the overdraft facility, but that they'd been deleted, and it was nothing to worry about. Filled me with confidence!

First Direct, you say?

cheekychco

Hi All

Just needed to express my annoyance lol.

A&L changed my sort code today - no letter, no email, no call, no nothing.

That didn’t affect me too much, however I use the piggybank system for shopping bills etc, so when I get paid, transfer money to different accounts for shopping etc.

I am aware that if you pay an account, 1st time, then it can take 3-4 working days to hit the other account, but if you have paid it before it goes straight away pretty much.

Have been doing this for over a year and money is in other accounts literally within seconds.

Today, however, done my usual transfers and even though my existing accounts, setup as payees, are still on the system, I transferred my money for shopping, travel, personal use, nursery fees etc and low and behold, no money in other accounts!

Been told that its treated them as new payees and will take 3-4 working days so my money is in cyberspace. Fan-bloody-tastic.

Don’t get this issue with HSBC, Halifax or my Co-op account.

Hence just now, I’ve switched my accounts.

Thanks for letting me vent and hopefully if anyone has noticed this, you're better off drawing out the money and putting it in your other accounts if you need the money asap, rather than sending via so called Faster payment with A&L now Santander.
Hope my DD's dont fail as well.

cbrpaul

ddm18 wrote: »

Just to add to the list (I'm sorry if this has been mentioned previously, I skimmed the previous pages, but not in depth!), when you get migrated over, have a look at your Direct Debits. I just happened to look at my list and noticed two DDs set up that I had no idea about, apparently paying "Alliance&Leicester".

Needless to say I phoned them up to ask why the hell they were setting up DDs on my behalf and (after being disconnected the first time and then waiting 20 minutes) got through to someone who deleted them for me, after telling me that they'd been set up by a Mr Paul Burchall (who, upon Googling I have found to be a man in his 50s living in Leicester...) and a Hasmika Kava (or Kana - I can't read my own writing!).

I asked what I could do about the fact that someone was setting up DDs on my account, and he seemed surprised that I'd care, but put me through to the fraud department. More holding. Explain the whole thing again. Fraud department say it's nothing to do with them, and that I need to speak to the main call centre, who should fill in a form. Back to the main call centre, back of the queue (surely you should get to the front of the queue if you're being transferred!?!).

Finally, I spoke to a lady who had seen this several times before, and said it was just old DDs being resurrected by the migration, as if that's perfectly OK and no kind of security risk. When I explained that I'd *never* had these DDs set up, she said that maybe it was something to do with the overdraft facility, but that they'd been deleted, and it was nothing to worry about. Filled me with confidence!

First Direct, you say?

OMG :eek::eek: , i just checked my DD,s i have 2 other DD,s set up to pay A&L , with reference numbers I know nothing about !!!

Whats going on A&L , :mad:

Im off to make a phone call ,

Thx ddm18 for the heads up !!!