Mobileshop.com (merged)

outbackannie

Princess_fluffy - I had my first voucher paid no probs 2nd almost 90 days late and 3rd now due. Sent of the threat of legal action letter doing the rounds on here (about 10 days ago) and paid both claims were paid in to my bank within a week.
I threatened then verbally but to no avail - hope you do better - if not do it in writing

fizz07

Waited 20 mins in queue on the online chat, then helen spent another 10 mins telling me to wait, then boom she pasted in the paragraph below and terminated the session.

This is absolutely disgusting, no customer service manners what so ever. They have broken the terms of their agreement and are just fobbing people off with ridiculous excuses (like the one below):

We’d like to give you a further update on our progress concerning our cashback payments. Although we have now rectified the technical problem with our cash back payment system, we need to verify all payments manually to ensure the integrity of the data in our system. We need to do this to prevent the wrong amount of cash back being paid and also prevent the funds going into the wrong account. Unfortunately there is a backlog of thousands of claims in the system and it will take considerable time to process them all. We are very sorry for the inconvenience this may be causing. Please be assured that we are processing payments as quickly as we can and that your claim will be dealt with as soon as possible. As a gesture of goodwill we would like to offer you an Argos/Homebase gift card for 110% of the value of your cash back claim, as an alternative, for customers who currently have an overdue payment. These gift cards are ready for immediate use and can be used at any Argos or Homebase store and will be issued within 7 days working days. If your claim is not overdue but is pending payment we are pleased to offer a gift card for 105% of your claim value. To accept either of these offers as an alternative, please email your name, full postal address and voucher number to argos@mobileshop.com If you have any other query, please e-mail our Cash Back Team at cashback@mobileshop.com. Please remember that we are unable to provide Cashback Payment dates at this time. We sincerely apologise for the inconvenience this may have caused and appreciate your patience.Chat session has ended

kbmg123

fizz07 wrote: »

Waited 20 mins in queue on the online chat, then helen spent another 10 mins telling me to wait, then boom she pasted in the paragraph below and terminated the session.

This is absolutely disgusting, no customer service manners what so ever. They have broken the terms of their agreement and are just fobbing people off with ridiculous excuses (like the one below):

We’d like to give you a further update on our progress concerning our cashback payments. Although we have now rectified the technical problem with our cash back payment system, we need to verify all payments manually to ensure the integrity of the data in our system. We need to do this to prevent the wrong amount of cash back being paid and also prevent the funds going into the wrong account. Unfortunately there is a backlog of thousands of claims in the system and it will take considerable time to process them all. We are very sorry for the inconvenience this may be causing. Please be assured that we are processing payments as quickly as we can and that your claim will be dealt with as soon as possible. As a gesture of goodwill we would like to offer you an Argos/Homebase gift card for 110% of the value of your cash back claim, as an alternative, for customers who currently have an overdue payment. These gift cards are ready for immediate use and can be used at any Argos or Homebase store and will be issued within 7 days working days. If your claim is not overdue but is pending payment we are pleased to offer a gift card for 105% of your claim value. To accept either of these offers as an alternative, please email your name, full postal address and voucher number to [EMAIL="argos@mobileshop.com"]argos@mobileshop.com[/EMAIL] If you have any other query, please e-mail our Cash Back Team at [EMAIL="cashback@mobileshop.com"]cashback@mobileshop.com[/EMAIL]. Please remember that we are unable to provide Cashback Payment dates at this time. We sincerely apologise for the inconvenience this may have caused and appreciate your patience.Chat session has ended

I have got them to pay the last 3 times by sending in a letter by recorded delivery threatening them with small claims court if they don't pay. It worked every time and I got my payment within the week.

gg2731

At cashback claim 3 of 4 STILL fighting for money, NO customer service, just told "other customers are waiting too, be patient, can't tell you when you will get your money!"
Supposed to be due to a system failure in February, causing a backlog! Absolute rubbish, no help of any use available.
DO NOT USE MOBILESHOP if you value your sanity!

wadge

I sent a letter giving 10 days to pay before court action. Got paid quite soon after that.

spunky

wadge wrote: »

I sent a letter giving 10 days to pay before court action. Got paid quite soon after that.

I also sent a threatening letter informing mobileshop that I would pursue the claim in court and indeed they payed up within 7 days of the threat.

However, a friend of mine who has now waited in excess of 190 days since his claim is unfortunately having to pursue the claim in court because mobileshop will not pay his valid claim.

So it seems the court threat works for some but not for others.

TykeUK

I finally had enough of these monkeys and decided to go for the Argos / Homebase voucher as I needed to get some stuff from there anyway.

I know it's letting them off the hook to some extent but I just want to be done with it.

It was amazing that they were able to send the card out in less than 24 hours - I just hope they put the money on there now!

Paul

JarJar

I've had the same issue (with 3 phones), but after reading some of the above posts I used the on-line chat without success, and then threatened legal action stating that they would also be liable for costs and interest if I didn't receive an acceptable resolution.
I got a phone call the next day from a team leader promising payment within 10 days. I received payment to my bank within a week.
:rotfl:

jolly-jen

I know I will probably get a lot of abuse over this question, as so many people have had problems with mobileshop.com. I personally have received 3 out of my 4 cashbacks to date, although I did have to chase the third payment with emails etc.My current contract runs out with them next week and I have been looking at other companies, (especially e2save), and am after a Motorola KRZR1. Would prefer a 12 month contract if possible. It seems that every company i look at has major issues paying out cashback, ie. not receiving correct bills and documentation etc. The one thing I will say with mobileshop is I always faxed the bills through and received email confirmation straightaway which saved a lot of hassles. I know they have also offered argos vouchers, which I would accept if I had to. However, if it is likely mobileshop.com are going to go bankrupt, then obviously I do not want to risk another contract with them. Would appreciate your views on this!

patwa_2

Hi, I've never used this company before, but I'll just state a few things.

It's true you often hear only the bad points about a company and rarely the good reviews. That having been said, some people are just lucky. I've dealt with several companies that had red flags flying all around them, only to have no problems at all. Also, the cashback 'industry' is dependant on people fouling up. It's just the way it works, otherwise if everyone claimed on time and followed T&Cs to the letter, the whole 'industry' would collapse due to lack of money to pay out to customers. A lot of people who complain about cashback companies do so because they've had problems, but often the root of the problem is the customer themselves. I'm not trying to be offensive or to step on anyone, and there have been customers who have genuinely followed things to the letter and still had problems, but you've got to look at the situation objectively. If you've had good service thus far and they've honoured all your claims, it would seem reasonable to expect that this would continue. Of course, when taking out any contract, always check the T&Cs in case they've changed, ask questions of the retailer until you're satisfied you're sure about what you're getting to and what you need to do on your side, and in the case of cashback, keep maticulous records in case the worst happens, and of course to hhelp you with your claims.

H.