Mobileshop.com (merged)

AP

hungry_monkey wrote: »

Does anyone have a copy of the letter they sent to Mobileshop that resulted in them paying up that they are willing to share?

See my earlier post in the other thread here:

http://forums.moneysavingexpert.com/showpost.html?p=5567335&postcount=363

alex69

I sent emails giving a date in court actions would begin and in both cases I had the payment reached my account on the day I'd file proceedings. I'm now done with them.

But make no mistake I would have indeed filed a scc and in that case I would not have settled for less than all outstanding vouchers + costs + interests.

I really do not understand people waiting and hoping. SMC exist for this sort of thing - use them! How long do you think it takes to have bailiffs at your door if you stop paying your mobile phone bill? They come much quicker than you'd think!

AP

More bad news is that it looks like cashback claims from Coolnewmobile are also heading towards the same way as Mobileshop.com.

See: http://forums.moneysavingexpert.com/showthread.html?t=187496&page=24

darkhorse01

Send the following to them on Friday following their usual standard response to my original email and have now just received the confirmation emails for my two overdue payments. Result. Just one to go now which they received on the 7th June. Don't think they will receive any of my future custom.

>
>Thanks, I an well aware of your cashback problems as I have been
>experiencing them now for 6 months. I do not wish to exchange my
>cashback for any vouchers. Surely if you can process the cashback
>to a voucher immediately then you should be able to just process the
>cashback ?
>
>As I said below, if I do not receive the cashback that is currently
>overdue I will instigate proceedings at the small claims court to
>recover it. While initially pleased with the good service I
>received from Mobileshop, I am now becoming rather dismayed at your
>inability to stick to your own terms and conditions. If the boot
>was on the other foot and I had been late sending in a cashback
>claim then I imagine you would not hesitate to decline the claim
>pointing to your t&cs.
>
>So I would be grateful if you could please action the cashbacks asap
>to avoid us both the hassle of legal proceedings.

Where_Did_I_Go?

Hello All,

Well my situation is here :http://forums.moneysavingexpert.com/showthread.html?p=5649376#post5649376

But, I e-mailed them last Thursday (05/07/07), giving them seven days. I have not heard from them, confirming reciept of the e-mail, or what is happening about it.

Anyone advise on what to do next. If they don't reply (but Friday morning say), what is the next stage?

Appreciate any advise, many thanks

Totoriko

Legal action

Where_Did_I_Go?

Totoriko wrote: »

Legal action

Asin, whats the next step... how do I start to take legal action. Do I need to inform them?

grayme-m

Where_Did_I_Go? wrote: »

Asin, whats the next step... how do I start to take legal action. Do I need to inform them?

Take a look at the Mobile Outlet thread for how to take someone to court, there is a huge post on the first page.

Lynsey

Where_Did_I_Go? wrote: »

Hello All,

Well my situation is here :http://forums.moneysavingexpert.com/showthread.html?p=5649376#post5649376

But, I e-mailed them last Thursday (05/07/07), giving them seven days. I have not heard from them, confirming reciept of the e-mail, or what is happening about it.

Anyone advise on what to do next. If they don't reply (but Friday morning say), what is the next stage?

Appreciate any advise, many thanks

Don'y rely on emails. they don't really stand up.

Send a letter by registered post giving them 14 days to pay otherwise you will have no other option than to recover this DEBT through the small claims courts. Inform them that thay are NOT trading within the T&C's of the contract. Tell them any payments received AFTER the deadline date would need to include costs in recovering this DEBT.
Both my hubby and myself have used these tactics in recovering recent cashback payments and ALL payments have been received.

Best of luck,


Lynsey

Llyllyll

I sent my 4th and final bill to Mobileshop.com by email on 3 July 07. After 3 reminders I got this today at 10:44:

Good morning
We have received your 12 months bills and they have been processed, your final payments will be due on or before the 18.8.07

Kind Regards

Web:
Direct:
Internal Ext:
Customer Services: 0845 3455000

and at 12:40 I got this:

**Part D flagged for high priority payment**
*Expected Part D Payment Date: 02/09/2007 to be paid with: Mobileshop
Cashback*

I was hoping that they were getting it back together but this doesn’t look like it. I know it’s only a fortnight late but the fact they can’t agree on a date doesn’t fill me with confidence at all.