Mobileshop.com (merged)

Mr_Cresote

I received my 1st £90 on 30/3/07 ...a couple of weeks late. Got an email from them a week before telling me they were going pay..

Dear Mr Mxxxx Cxxxx

We are pleased to advise that your claim for cashback voucher xxxxx at a value of £90.00 has been processed for payment, please notify Mobileshop within 3 working days if your bank details have changed. The payment will be sent to the bank on Friday for a bank transfer this usually takes a further 3 days to be processed.

If for any reason your transfer does not arrive in your account after 14 working days, please contact Customer Services on 0845 345 5000 or email customer.service@mobileshop.co.uk

Tell us about your cash back experience and you could win £100, follow the link for details:
http://www.mobileshop.com/mobile-phone-cash-back/

Please have your order number to hand when contacting us.

egduj

How did you speak to a member of the cashback team?

Was it via phone or e-mail. The only route now open open to communicate about cashbacks is to e-mail them. Usually they are ignored but on the odd ocassion I do get a reply, is a standard reply stating they are having "technical" problems.

brooksie

I would also like to know how to contact the cashback team, my second payment is over 2 weeks late and have already submitted the third , £210 is too much money for me to lose, and still another one to submit, so advice as to next move would be appreciated.

hardtimes

Hi

Chased up my overdue cashback got this reply


Thank you for emailing the cashback team at Mobileshop.Com.



We are currently experiencing difficulties with making cashback payments due to a technical problem we’ve encountered with our in-house computer systems. We are working hard to resolve this problem with our technical team.



We anticipate that our cashback payment systems will be operating normally in the near future when your claim will be processed. At this time we can not advise on payment dates.



We appreciate your patience and co-operation during this period and we will endeavour to keep you informed of developments.


I think this is the end of the road for this outfit

g33za

hardtimes wrote: »

We appreciate your patience and co-operation during this period and we will endeavour to keep you informed of developments.

Funny how they expect the customer to "co-operate" when its their turn to deliver but when you send the cashback you have to do everything religiously or risk loosing your cashback.

Sounds like a fob off to me and to be honest I would be wary of any outstanding payments for longer than they have agreed in their t&c's.

They expect the customer to stick to their t&c's for casback they should also expect to stick to the t&c's for payment. Anything else is unacceptable and should be followed up with warning of legal action if they breach their contract IMO.

gsmtech

hardtimes wrote: »

Hi

Chased up my overdue cashback got this reply


Thank you for emailing the cashback team at Mobileshop.Com.



We are currently experiencing difficulties with making cashback payments due to a technical problem we’ve encountered with our in-house computer systems. We are working hard to resolve this problem with our technical team.



We anticipate that our cashback payment systems will be operating normally in the near future when your claim will be processed. At this time we can not advise on payment dates.



We appreciate your patience and co-operation during this period and we will endeavour to keep you informed of developments.


I think this is the end of the road for this outfit

I got the same reply of them a few days ago when i chased my cashback, I agree it looks like a "stock" reply they are sending to all customers who are querying why their cashback has not been paid.

alex69

Spoke to the live facility and was told they no longer have anything to do with cashbacks. She said they're snowed under by emails (guess why??) and has no idea when they'll pay them. Just to be patient... Hmmm

hollypoppy

I have read with interest thecomments on this forum and thought I would add to them as I was thinking about making a purchase with them on a cash back deal, this is the response I had from The Mobileshop.com, which certainly is very interesting to say the least!! I had read somewhere that another sister company had gone into liquidation but I am not sure if that is correct.

Please wait for a site operator to respond. You are number 1 in a queue of 1. Our Customer Service pages have answers to the most Freqently Asked Questions or for Cash Back enquiries see our Cash Back Help Centre or submit an enquiry online via our Contact Form. Thanks for holding.
You are now chatting with 'Carole'
Carole: Hi, how can I help ?
Peter: Hi, I am looking to making a purchase over Easter, but never having done a cash back deal before I am a little wary particularly after reading bad press on a forum how can you reassure me everything will be straight forward in receiving tha cash back
Carole: Thank you for waiting. I'll be with you in just a moment.
Peter: OK
Carole: i understand it doesnt help hearing the bad press about cash back but not all companies are like this, if you ave your contract phone you should ahve the cash back details with it which tells you how to claim oyur cash back, the cash back terms and conditions are on our website, if you want to track your cash back you can track it on our website,
Carole: if you ever have any questions about cas back or want to double check anything you can call us, e-amil us or chast to us on-line.
Peter: I am currently looking for a contract for 12 months with approx 250mins and some texts on cash back, the phone type is not important but the cash back is what do you have to offer and how will the cash back work?
Carole: we have 12months line rental 12 months free on O2 250 tariff
Carole: on Nokia 1600, 2310, 2610 and 3120
Peter: You say free are they then on cash back
Carole: yes because it is free over the contract length
Carole: you pay £360 over the contract and we repay you £360
Carole: Get 12 months FREE line rental when you connect to this deal. FREE Line Rental for 12 months. This can be redeemed as Cash Back to your bank account in 6 equal stages.
£60.00 at months 6, 7, 9, 10, 11 and 12. Full claim details are included when you receive your order.
Carole:
Carole:
Peter: OK thanks I just wondered how it would work as there has been some bad press on a forum on the internet regarding Mobileshop.com but more about a sister company of mobileshop.com that I understand has recently gone into liquidation.
Carole: Thank you for waiting. I'll be with you in just a moment.
Peter: Ok I will wait for you.
Carole: unfortunately I cannot comment on this
Peter: NO comment is always a bad sign isn't it, perhaps I would be better advised to make my purchase at a reputable company like The Carphone Warehouse.
Carole: That again i can't comment
Peter: OK
Carole: Is there anything else I can help you with?
Peter: NO thanks I think I have now made my decision
Carole: Thank you then bye
Chat session has been terminated by the site operator.

Mobile_Mole

hollypoppy wrote: »

I had read somewhere that another sister company had gone into liquidation but I am not sure if that is correct.

It's not correct. B2B Mobiles (another company owned by The Mocom Group which also owns Mobileshop) recently went into administration NOT liquidation.

Two threads regarding this issue have already been deleted due to deliberately misleading information and potentially libellous comments being posted.

hollypoppy wrote: »

Peter: NO comment is always a bad sign isn't it, perhaps I would be better advised to make my purchase at a reputable company like The Carphone Warehouse.

I'm not sure what response you were expecting from a customer service representative regarding this.

If I had the choice of CPW or Mobileshop I would go with Mobileshop but that's your decision. As I said in this post I will be using them for my next contract in May 2007.

hollypoppy

Good for you!