Mobileshop.com (merged)

Mobile_Mole

glenderg wrote: »

Mobile Mole, i do admire your loyalty to Mobileshop, do you know something us others don't

Not really, I just try and take a more realistic view of the situation. I have a vested interest because MS run my online shop plus I use them for both mine and my partner's contracts.

I agree the cashback delays can be frustrating but this is never something I have considered having to take legal action for whether for myself or on behalf of any of my customers.

Conclusions are being drawn that these delays imply financial difficulties. There are some regulars on the forum who appear to actively want MS to fail. Thankfully most of the posts containing misinformation and wild speculation have now been deleted.

Personally I don't think they are in any financial difficulties. I doubt MS would have recently hired a new web designer to overhaul their website if this was the case. Just an example that everyone can see. And if I knew they were in trouble, I would certainly not be investing time and money into promoting their service.

gsmtech

If they are not in any financial trouble as you claim, this makes it even worse. They should therefore have no excuses for their poor customer service and blatant disregard for their own cashback terms and conditions.
The fact that they cant even give a valid timeframe of when they intend to start paying is ridiculous.
Certainly not a company I would do any business with again, throughly unprofessional and poor handling of the entrie cashback situation, from the size of this thread I think many people will be thinking the same.
The fact remains they dont inspire much confidence that customers are likely to recieve their money infact the situation gradually seem to be worsening rather than improving. Legal actions and trading standards complaints seen the only way forward to let such companies know they cannot get away with treating customers in such a way.

Quentin

Mobile_Mole wrote: »

I have a vested interest because MS run my online shop.......................

That explains everything.

You say you haven't considered taking legal action on behalf of your customers. What sort of relationship would you expect to have with MS if you started suing them for money your poor customers are legally entitled to?

You say they have no financial difficulties - if not, they soon will be having them, as only a fool would now enter into a new deal with them (or you) hoping to get paid out over the next year.

This situation is being made worse by the actions of MS in refusing to discuss the problems, and sending out this next to useless e-mail.

If we take legal action, we would win, but it could just be a hollow victory if they have no money to pay out, and mean our losses are increased by the court costs.

Alternatively, if they have the money, why would any respectable business push its creditors into taking legal action against them knowing they have no defence, will lose all the cases and end up having to pay court costs on top of the money they owe.

It all points in one worrying direction.

Mobile_Mole

Quentin wrote: »

You say you haven't considered taking legal action on behalf of your customers. What sort of relationship would you expect to have with MS if you started suing them for money your poor customres are legally entitled to?

I have not needed to take any legal action. All my customers have received the money they are entitled to.

I'll leave this thread for you to discuss amongst yourselves.

grayme-m

Quentin wrote: »

You say they have no financial difficulties - if not, they soon will be having them, as only a fool would now enter into a new deal with them (or you) hoping to get paid out over the next year.

But as they make a loss from successful cashback claims this may not be a bad thing.

Less people taking out cashback contracts means less loss making contracts and more profitible ones, hence better financials.

If I am taking out a normal contract, the financials of the company are not important if I can go to the network with any issues.

I just wanted to get away from what appears a common misconception that cashback contracts are good for a company; in the days when people have electronic reminders, there are a lot more successful claimants than there used to be. It is probably not a coincidence that the number of cashback alternatives that MS offer is currently just the one on my last look.

Quentin

Mobile_Mole wrote: »

I have not needed to take any legal action. All my customers have received the money they are entitled to.

You don't answer the question - how can you possibly take legal action on behalf of "your" customers when that would mean you suing MS?

Would they still be happy running your on-line shop for you in those circumstances?

Quentin

grayme-m wrote: »

It is probably not a coincidence that the number of cashback alternatives that MS offer is currently just the one on my last look.

They now have lots!

They are selling cashback deals with cashbacks via MS from £280 to £480 on various networks.

egduj

Can any knowledgable person who has instigated legal action against this awful uncaring company, please advise as to the procedure.

I am sure many people wish to take this action but maybe unsure as to how to go about it.

It's about time they get their deserved cummupence.

As for the people who keep defending Mobileshop and their contempt for their customers, WAKE UP!

Medicine_Man_2

I have used the BBC watchdog site to post my situation - if more people posted I'm sure they will launch an investigation in Mobileshop and maybe we will get somewhere with them.

thanku1

Mobileshop has stop paying cashback here is a copy of there email from rpoint forum.

Thank you for emailing the cashback team at Mobileshop.Com.

We are currently experiencing difficulties with making cashback payments due to a technical problem we’ve encountered with our in-house computer systems. We are working hard to resolve this problem with our technical team.

We anticipate that our cashback payment systems will be operating normally in the near future when your claim will be processed. At this time we can not advise on payment dates.

We appreciate your patience and co-operation during this period and we will endeavour to keep you informed of developments