HTC Desire Vodafone 500mb Fair Usage Policy

KevinM2k_2

@Yolina - They deleted my post on the vodafone forum, could you put the customer relations phone number here? They have no control over what is available here.

swilliam

danielz000 wrote: »

Also, remember to tell them you're recording!!!!

..

You dont have to, I spoke to my barrister in depth about this last year when I won two court cases ( one in the high court ) using recorded telephone conversations.

The law is very very clear on what it required.

http://www.retellrecorders.co.uk/legal/home.htm

Quote

Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.

danielz000

Thanks for that swilliam, that's very interesting... It mentions a third party though, couldn't that be deemed as a court and the recording therefore having to be declared?

bym007

Well I just pulled out the original document of the Vodafone contract to see the T&Cs again.

In clause 1, it clearly says that

"Mobile Device" means your mobile phone or other equipment and the SIM card used to access the services.

There is another quote on the front page bottom, in Summary of the Most Important T&Cs:

2. What is this Agreement for?
This agreement is for your SIM Card and the minutes, texts, data and the services that you use. This Agreement does not cover the buying or maintenance of any mobile equipment that has also been provided to you. If your mobile equipment stops working, is lost or stolen, you must still keep to this Agreement and pay the monthly line rental charges until this Agreement has ended.

So the mobile equipment is your property, and as such Vodafone "sold" it to you for whatever amount it says on the receipt (£0 if was free with the contract taken out).

KevinM2k_2

@yolina - Cheers for that.. they deleted my post almost instantly from the eforum, funny that they can respond fast when they wish!

karatedragon

Why dont you all turn up at VF Headquarters in Newbury and complain about this matter in person?

Personally, I have been happy with VF so far. Transferred to them from T-mobile.

Vodafone have done this:

They credited my bill with £150 to match the Quidco deal as I couldn't order online via VF's website. I put my address in wrong and it threw up problems so they had to manually order my package via telesales. That was MY fault NOT theirs and they kindly gave me the £150 to my bill I would have got via Quidco online cashback.

:DThey credited me half a month's line rental (£15.00) when DPD delayed my parcel. Not VF's fault.

:DThey enclosed a 16GB memory card as there was a delay with the HTC Desire (not that the delay bothered me much)

:DThey exchanged without quibble my HTC Desire for a Nexus One and did not alter the tariff from the HTC Desire one. That said the N1 tariff comes with 1GB of data not 500MB so I ought to change voluntarily maybe.

:DThey credited me £10 as my number did not port across on the day they promised. One day later. This was T-Mobile's fault not VF's. A minor matter really.

So far my bill is £177.50 in credit.

swilliam

danielz000 wrote: »

Thanks for that swilliam, that's very interesting... It mentions a third party though, couldn't that be deemed as a court and the recording therefore having to be declared?

In this case a 3rd party is someone outside of a court, legal rep or anyone who is not involved in the issue.


Basically going down the pub and playing it to your mates is a no no !

Yolina

KevinM2k wrote: »

@yolina - Cheers for that.. they deleted my post almost instantly from the eforum, funny that they can respond fast when they wish!

yeah they can be fast when they want to. Somehow confused as to how giving the phone number of their own Customer Relations on their own forum would be deemed a problem but they do have their very own and very weird logic! Soon we won't be able to say "191" either on there lol

KevinM2k_2

I know! im going to give them a call in a bit on that number anyway, be interesting to hear what they say.

Have you already called? What was your progress?

N20Y1D

karatedragon wrote: »

Why dont you all turn up at VF Headquarters in Newbury and complain about this matter in person?

Personally, I have been happy with VF so far. Transferred to them from T-mobile.

Vodafone have done this:.......... *SNIP*

Good for you, but i fail to see what relevance it has to this thread, or did you feel the need to add the other bits as your original post was ignored?