HTC Desire Vodafone 500mb Fair Usage Policy

dot111

I too was wondering where I stand, I've checked my bill and I'm over the 500mb limit.
Will I be able to cancel, my contract says unlimited (7 months into 18 months)
Will we even be informed by Vodafone?

I'm not happy!

essex_chris

I'm definitely torn between wanting Vodafone to simply do the right thing, and being able to cancel the contract. I'd rather the first option, but i can't see them learning unless they get a mass punishment from customers.

Obviously a get out clause is good for us financially, but in all honesty this is not top of my priority list. I just want to be able to use my phone, pay as i have been doing, and get the service i'm reasonably expecting.

The temptation to go elsewhere is strong though.

aquamally

I just changed from my Nokia n97 to a N900 due to constant problems with the N97. I took out another 2 year contract plus the remainder of the N97's contract. At the time I was quite happy, had the Phone I wanted with a pretty reasonable contract. I paid extra for the Unlimited Internet, not because I use excessive amounts of Data, it was more a case of just in case I did need it. Most of my Internet use is over the Wifi at home, mainly because of the poor reception I get on the Vodafone network in my area. During the summertime when we go on holidays I use the Internet on my Phone a lot. And it is because of this I took out the Unlimited Bundle. My usage through the year is low, but it could go over during the summer. I don't want to have to take Vodafone to court over this, but if needs be I will. The solution is simple:

• Honour existing contracts FUP.
• Introduce the Cap if needs be to new contracts.
• Make it clear to new contracts what these costs are.
• Advertisements should be honest, if you say Unlimited, it should be Unlimited.
• And most importantly, look after the people who have put you where you are, and not S**T on us once you have us signed up to a contract.

Hopefully, when everyone gets wind of this and starts to complain,they will see sense.

dot111

Well I've been with them for many years and this is (will be) the first problem I've had.
I'm happy with the deal I have.....but that is with unlimited internet. If it's limited I'm not happy, because that isn't the deal I agreed to.

Little_Maya

essex_chris wrote: »

I'm definitely torn between wanting Vodafone to simply do the right thing, and being able to cancel the contract. I'd rather the first option, but i can't see them learning unless they get a mass punishment from customers.

Obviously a get out clause is good for us financially, but in all honesty this is not top of my priority list. I just want to be able to use my phone, pay as i have been doing, and get the service i'm reasonably expecting.

The temptation to go elsewhere is strong though.

You and me both...

I just can't believe they thought they could sneak that one in without anyone complaining about it, unless of course their maths suggest that it is still financially beneficial to them, even if some people do manage to leave. However, there's no accounting for bad publicity...and I intend to do my bit!

Crugath

I found out about this issue the other day, and would like to ask a question about it;

Rather than cancelling outright, and Vodafone losing all of my money, what would the chances be of me asking them to say, reduce my tariff price considerably, say, by half, instead of me leaving. They'll still get money off me, which is surely better than none at all?

Or is that a ridiculous idea?

I would like to stay with Vodafone, as I have trouble getting signal on other networks at my house, and other than this removal of the Internet FUP, I've not had any troubles with Vodafone.

dot111

Why should you reduce your tariff, they've moved the goalposts not you !!!

djheath

I dont know whether this has been answered, but I am not sure wheather to react to this news or not. I recently got a HTC Desire, unlocked bought outright, and simply renewed my vodafone sim only contract for another 12 months. I am still only in the 7 days cooling off period and have the 500 mb a month internet. I dont know if I will go over the limit, but expect too sometime. I was told on Thursday when I renewed my contract it was "unlimited" and a soft limit, nothing about a cap. If they introduce these new rules, is there a limit to when you could cancel your contract? I dont think this month I am going to go over my limit, but may do during the life of the contract. Could you cancel at anytime, if you find you are going over?

I expect not.

skippi90

Where do I stand?

I ordered my HTC Desire towards the end of April and recieved it on the 5th May.

At the moment, I have racked up 400mb of usage due to the usual app download frenzy we all go on upon receiving a smart phone.

I will almost certainly exceed the 500mb, and likely repeat this in the coming months.


How do I prove that the changes will increase my bill when I won't receive my bill until after the 1st June? Surely they can't stop newish users from being able to cancel just because they don't have an old bill?

DarkConvict

Once Vodafone start the official announcement and start mass mailing the texts which should be very soon as they need to give you what 28 or 14 days notice, that would be the time to complain and leave although there is no harm trying now as you all know what they are planning to do.

My advice is to be money saving, leave now, take the phone and get a sim only contract.

Where do I stand?

Read your T&Cs you were given, check if you are on a capped 500MB or unlimited policy. If unlimited keep it and cancel when the changes come in. Generally speaking new contracts would have these type of changes already in them months before it affects existing users otherwise people could sign up and cancel straight away taking the phone with them.