HTC Desire Vodafone 500mb Fair Usage Policy

essex_chris

Yes well even without all the locking of threads they are doing a poor job. It's the f**king Vodafone Forum - they can use the Fast Response easily enough and there aren't that many posts per day. How on earth do around a dozen mods keep missing customers genuine questions, but catching all the things that they don't want on the forum?

N20Y1D

http://www.bitterwallet.com/data-dealings-with-vodafone-watchdog-want-to-hear-from-you/31289

Data dealings with Vodafone? Watchdog want to hear from YOU



Vodafone are very much the Bitterwallet turd that won’t flush – turn your back for a second, and here they are again. This time, we’re asking for your help if you were caught in up the debacle regarding their “unlimited” data tariffs and subsequent capping, following an email from avid Bitterwallet reader Jo whose plight was highlighted in The Times.
Jo eventually managed to cancel her contract after personally emailing the CEO of Vodafone, using the contact details from our recent article on how to contact your least favourite CEO. Jo says she was made to return her Blackberry handset (most contracts state the handset is outside the remit of the contract) but she was free of a 24 month £35 per-month contract that promised unlimited data but did nothing of the sort.
Jo has since received a call from Watchdog who are interested in following up the story, and that’s where you, the avid reader, comes in. Watchdog are apparently keen to hear from customers about their experiences. Furthermore, because Vodafone not only closed all discussions about the issue on the forums, but then deleted the threads, Watchdog are interested to hear from you if you have any screenshots of older price plans, conditions or the many contradicting posts by forum moderators over their position on unlimited data promoises and fair usage.

For the record i'd recommend CC'ing everything to Guy and Vittorio at the addresses given via the link above, thats what i did.

I'd also recommend being a real nuisance on Twitter, you can let people know who are considering vodafone what they are letting themselves in for.

Yolina

Have plenty of screenshots to provide - will get in touch...

Edit: also have a screenshot of their Fair Use Policy as displayed on their website in May... it's a blank page lol

Flodd

I've got some stuff I'll be happy to send too...

In response to the person asking if anyone had had more than 2 texts, I've had 3 in any one billing month but that seems to be the limit.

No calls from vodafone to discuss my price plan or options...

essex_chris

I already sent a detailed breakdown of the Vodafone situation to Watchdog, if it's in my email sent items i'll resend it, if not then i might just leave it. Hate to admit it but i've almost had enough of all of this.

Yolina

essex_chris wrote: »

i've almost had enough of all of this.

I've definitely had enough lol, now that my new plan has been sorted (and hopefully no more bodge-ups), I'm hoping to just count down the days until I can leave VF (331 left) . I had already emailed watchdog last month anyway - will see if they get in touch or not.

neonplanet40

I got a 2nd text in the same month? :S weird! Anyone else had this? I've only been browsing the internet at work too. Nothin heavy.

Flodd

neonplanet40 wrote: »

I got a 2nd text in the same month? :S weird! Anyone else had this? I've only been browsing the internet at work too. Nothin heavy.

I've had three... no more after that though no matter what my usage is.

pavers

I received my second text for this month last week. The balls now in vodafone court, lets see what they do next.

N20Y1D

From what vodafone have been saying you'll get a couple of texts again next month and then it will be the following month that they contact you...