O2 UK "unlimited" web bolt on limit is 200MB

Silk

mrochester wrote: »

I guess there's no actual difference between the 2 services, but the T&Cs for the PAYG are bound to be stricter as PAYG users are typically less lucrative than contract customers. A stricter limit on data might encourage some to change to a contract. It's no different to a contract phone giving you more minutes and texts for the same price as PAYG.

Hi Rochester,
You assume it is but wheres the facts or the details for the T&C's ???

It's quite clear that some people both PAYG and Contract are being restricted on occasions, although I never have on the two contracts I have with O2 as a business user and neither has my partner who's a private user.
My partners Daughter who's a PAYG user and has her phone permanently welded to her hand 24 hours a day connected to Facebook, Twitter and all the other internet stuff available has never been penalised either.

However it seems that certain people are being penalised and restricted by O2 and being quoted excessive use policies and yet it seems a very grey area.

So the question remains wheres the T&C's other than the one's quoted on the Bolt On page quoting 200mb ?????

Silk

DUTR wrote: »

In effect yes, and that is the way it has always been and for home broadband too, if you live out in the sticks and lucky enough to have data service then you are laughing, however in a built up city with 1000s accessing the network, things may get sticky, I know when I leave work at 1800, the data service is tight for things like my sat nav sometimes

I get what your saying but not sure that it would hold up in court stating that because it's a built up area you can't use the internet as much :rotfl:
You can't have a fair usage restriction / penalisation based on whether you live out in the sticks or in the countryside

DUTR

Silk wrote: »

I get what your saying but not sure that it would hold up in court stating that because it's a built up area you can't use the internet as much :rotfl:
You can't have a fair usage restriction / penalisation based on whether you live out in the sticks or in the countryside

As I work in a communications on a technical basis , it is quite easy to manage and detect, the access points are shared , and contention rations come into play, often it is usually only streaming on a longtime often basis will the user appear on the radar, for small packets the network can cope :beer:

Silk

jones.ci wrote: »

I was told today though, in no uncertain terms, the limit for the contract "unlimited" web bolt on is 200MB.

I have to admit that it seems that when they do restrict you those are the figures that they fall back on although there seems to be loads of people who go well over that figure with no restriction.

The impression I get is that the average user uses about 1/10th of 200mb a month and that if you go way beyond that they curtail you by quoting the 200mb limit.
Theres no facts to base this on other than looking at the history of other complaints regarding this problem and drawing my own conclusions.

I do think you deserve a definative answer from O2 as to the T&C's regarding the excessive usage though and I would be inclined to press for it.

Silk

DUTR wrote: »

As I work in a communications on a technical basis , it is quite easy to manage and detect, the access points are shared , and contention rations come into play, often it is usually only streaming on a longtime often basis will the user appear on the radar, for small packets the network can cope :beer:

Hi DUTR,
Whats that got to do with the price of fish ????

How does the average customer understand any of that if all he wants to do is pay for unlimited access to the web ???

If he's going to be restricted he wants to know what he's being restricted to and why.

:beer:

talkalot

Just to confuse matters O2 recently added these bundles to allow a phone to be used as a modem.
Mobile Broadband Bolt Ons
Use your mobile phone as a modem

1GB Data + Unlimited Wi-Fi£10.00 a month

3GB Data + Unlimited Wi-Fi£15.00 a month

iwanttosave_2

If you don't know and you work for them what chance have we got ????

You actually expect me, one employee of a company than employs 1000's of people, with sites all over the UK working in a department that is in no way shape or form related to whoever makes the terms and conditions, or who even writes the terms and conditions, to know why they haven't been updated? How about I send out a memo and I get that question answered for you huh?

mrochester

There's only 2 options here. Either...

1) usage is 'unlimited', which means that to all intents and purposes, you can use as much as you like, as long as you aren't negatively impacting the experience of other users. In this scenario, it means that people who use a lot of data can usually use a lot of data, but may sometimes be restricted.

Or...

2) everyone has a limit, which means the people who use a lot of data will either have to cut down their usage, or it will cost them dearly in overage charges. No ones use ever has to be restricted as everyone has a set amount.

Call me crazy, but option 1 sounds like the best solution to me. It lets those who use a lot of data use a lot of data most of the time, but has a system in place to protect the overall experience of all users.

People spend all their time complaining about the use of the word 'unlimited', when in actual fact, I think it is the better option of the 2. Those who use a lot of data and are restricted, and complain that 'unlimited' doesn't actually mean unlimited, will be complaining a lot more when their £7.50 bolton only buys them, let's say, 500mb of data. It would probably end up costing them more if there were set limites. I say, keep you gob shut while the going's good!

DUTR

Silk wrote: »

Hi DUTR,
Whats that got to do with the price of fish ????

How does the average customer understand any of that if all he wants to do is pay for unlimited access to the web ???

If he's going to be restricted he wants to know what he's being restricted to and why.

:beer:

It depends on the customer vs service provider's interpretation of unlimited.
Unlimited could mean you can access it anytime, not that the amount of data is unlimited.
The average customer won't be using the service unfairly and hence won't have to worry about restrictions, the mere fact folk are worried about restrictions suggests an intent to abuse the service, however if it is genuine heavy usage then the user won't mind paying an extra premium for the facility

before_hollywood

vicx wrote: »

Thanks for that. Now the question is: Does that only apply on the normal web or the blackberry / iphone data bolt on's too?

it doesnt apply on pay and go iphone

lets just say i have very reliable sources