O2 UK "unlimited" web bolt on limit is 200MB

vicx

jones.ci wrote: »

The woman on customer services was spreading a false myth? It was the reason for stopping the internet on my contract. Not PAYG - simplicity tariffs are not PAYG.

Simplicity is contract whether it be 1 month or 12 month. PAYG have different Terms & Cond's to Contract. There doesnt seem to be a fair usage limit stated in the contract Terms & Cond's for the internet bold on though.

redux

karatedragon wrote: »

If my operator moaned that I was flogging their ridiculous FUP and stopped my internet they can stop the whole deal, talk time, texting the lot and I'd go elsewhere.

Have you ever heard of an O2 user have this happen to them?

Silk wrote: »

Hi redux,
Are you saying that O2 do not have an "excessive usage policy" and are you saying that the people who have their bolt on stopped or added charges are not being truthfull ?

I don't think you've read what I actually said. I didn't say that O2 do not have an excessive use policy. I said I don't think it is 200 MB on contracts

Silk

redux wrote: »

I don't think you've read what I actually said. I didn't say that O2 do not have an excessive use policy. I said I don't think it is 200 MB on contracts

Hi redux,
So what is the difference between a web bolt on pre pay and post pay ???

iwanttosave_2

Silk wrote: »

Hi redux,
So what is the difference between a web bolt on pre pay and post pay ???

Erm... One is for pay and go, one is for contract.

Those T&C's are outdated as well because the prepay FUP has been changed to 500mb, unless it is the Iphone which I think is 3GB.

As for pospay, there actually isn't a limit, this advisor is 110% wrong. There is no limit, but if your usage affects other users in your area or you're using it outside of the terms and conditions, then you will be contacted by text requesting you to limit it, if you don't then a GPRS bar is applied. You do have to be hammering it though to be barred, I've only ever seen a tiny handful barred for excessive usage.

Silk

iwanttosave wrote: »

Erm... One is for pay and go, one is for contract.

So whats the difference ???

Originally Posted by iwanttosave
Those T&C's are outdated as well because the prepay FUP has been changed to 500mb, unless it is the Iphone which I think is 3GB.

So wheres the new T&C's

As for pospay, there actually isn't a limit, this advisor is 110% wrong. There is no limit, but if your usage affects other users in your area or you're using it outside of the terms and conditions, then you will be contacted by text requesting you to limit it, if you don't then a GPRS bar is applied. You do have to be hammering it though to be barred, I've only ever seen a tiny handful barred for excessive usage.

So there is a limit then !!!

Don't get me wrong about this I'm a big fan of O2 as you very well know.
But this needs to be confirmed one way or another

iwanttosave_2

So whats the difference ??? I can't really spell it out any simpler, one is the bolt-on for contract users, another is for pay as you go users. They use different access point networks.


So wheres the new T&C's I don't know, I don't write them, if they had reduced the limit then I'm sure they would have updated it, but they've increased it so doubt many would complain.


So there is a limit then !!! No there isn't, perhaps I should have said reduce rather than limit. I can use 5GB a month so long as I don't cause network congestion if I wanted, its simply about making it fair on others around you.

Don't get me wrong about this I'm a big fan of O2 as you very well know.
But this needs to be confirmed one way or another

Silk

iwanttosave wrote: »

I can't really spell it out any simpler, one is the bolt-on for contract users, another is for pay as you go users. They use different access point networks.

That doesn't answer the question does it ....different access points what does that matter to the customer whats that got to do with fair usage ???

Originally Posted by iwanttosave
So wheres the new T&C's I don't know, I don't write them, if they had reduced the limit then I'm sure they would have updated it, but they've increased it so doubt many would complain

So if they had reduced the limit then there must be new T&C's so where are they ??? If you don't know and you work for them what chance have we got ????

Originally Posted by iwanttosave
So there is a limit then !!! No there isn't, perhaps I should have said reduce rather than limit. I can use 5GB a month so long as I don't cause network congestion if I wanted, its simply about making it fair on others around you

So the "LIMIT" depends on other peoples use as well ...ie if no one else is using any it's ok but if theres a few people using it then they are going to limit and penalise you ????
Don't forget O2 changed the wording from "fair" to "excessive" usage !!!

mrochester

Silk wrote: »

That doesn't answer the question does it ....different access points what does that matter to the customer whats that got to do with fair usage ???

So if they had reduced the limit then there must be new T&C's so where are they ??? If you don't know and you work for them what chance have we got ????

So the "LIMIT" depends on other peoples use as well ...ie if no one else is using any it's ok but if theres a few people using it then they are going to limit and penalise you ????
Don't forget O2 changed the wording from "fair" to "excessive" usage !!!

I guess there's no actual difference between the 2 services, but the T&Cs for the PAYG are bound to be stricter as PAYG users are typically less lucrative than contract customers. A stricter limit on data might encourage some to change to a contract. It's no different to a contract phone giving you more minutes and texts for the same price as PAYG.

jones.ci

When I was first looking for a contract around the start of the year, there was no defined limit in the FUP for that contract unlimited web bolt on. People on the internet seemed to think it was unlimited too, as some time prior to this, O2 had started offering "unlimited" instead of whatever they were offering before (I don't know the detials, it was before I looked into it). O2 knew what phone I had when I ordered, as I asked if this web bolt on was suitable for me. At the time of signing the contract I was told there was no limit.

5 months after this, I'm still not aware of the contract FUP defining a limit. The FUP for the PAYG "unlimited" bolt on says 200MB, but some people seem to think that's out of date now.

I was told today though, in no uncertain terms, the limit for the contract "unlimited" web bolt on is 200MB.

If it was any higher, I doubt my usage would have been considered excessive. I averaged about 1GB a month and wasn't using tethering, VoIP, or any P2P or continuous streaming services (which are against the FUP). Most of the time I didn't even have 3G reception - it didn't penetrate the walls of my workplace very well, and when I was at home my phone was connected to wifi.

DUTR

Silk wrote: »

So the "LIMIT" depends on other peoples use as well ...ie if no one else is using any it's ok but if theres a few people using it then they are going to limit and penalise you ????
Don't forget O2 changed the wording from "fair" to "excessive" usage !!!

In effect yes, and that is the way it has always been and for home broadband too, if you live out in the sticks and lucky enough to have data service then you are laughing, however in a built up city with 1000s accessing the network, things may get sticky, I know when I leave work at 1800, the data service is tight for things like my sat nav sometimes