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£200 cashback on 12-mth o2 SIMplicity SIM-only mobile contracts. Pay just £8.33/mth

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  • bograt2004
    bograt2004 Posts: 58 Forumite
    Part of the Furniture Combo Breaker
    edited 4 April 2010 at 6:03PM
    Had a check and still no sign of it tracking however if you try an enquiry it says you cannot make an enquiry for 30 days (you only have 14 to return the sim). Perhaps as this was in Martins weekly email he could approach topcashback and O2 as he might have a bit more pull than me or joe bloggs. Otherwise i'm stuck with a £25 sim card for a year.
  • durrant23
    durrant23 Posts: 10 Forumite
    I signed up to a £25/month contract around 7pm on the wednesday, the last possible day to do so. My
    order was confirmed immediately and they shipped my sim the following day. It still says nothing has been tracked on my topcashback account... bit worrying since it says 97% of orders are tracked withint 48 hours. I agree, if martin or someone from the MSE team could talk to o2 this might help...? I'll probably be alright as I have 2 weeks to cancel and I only have to wait a week to report the problem to TCB. But still it would be nice to be able to go through with the deal!
    Does anyone have any past experience with TCB (not/)paying out when the transactions aren't traced...?
  • vinuela13
    vinuela13 Posts: 186 Forumite
    I would feel happier if it was tracking.I do hope that Martin might get involved and speak to O2
  • hello people , mine also hasnt tracked :( , what are people doing ?

    has everyone started cancelling ?

    dont know what to do , its been like 5 days now since i ordered .
  • vinuela13
    vinuela13 Posts: 186 Forumite
    I ordered my sims (x2) through Quidco on 26 March and it is still not tracking 10 days later.Quidco have said to allow up to 28 days before submitting an earnings enquiry.
    If I wish to cancel the contract this has to be done within 14 days of receiving sim which was on the 4 April.
    Bit of a dilemma really.Would have loved to have got this deal at £8.33 a month but not at £25 a month:eek:
  • Alison_B
    Alison_B Posts: 2,124 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    moneybill wrote: »
    hello people , mine also hasnt tracked :( , what are people doing ?

    has everyone started cancelling ?

    dont know what to do , its been like 5 days now since i ordered .



    With it being a bank holiday, I am taking it that TopCashBack are not working, so I am leaving it until Wednesday before raising a missing claim ticket. I am also leaving it until I receive my SIM before contacting 02.

    I ordered 2 SIMS.
  • vinuela13
    vinuela13 Posts: 186 Forumite
    Alison_B wrote: »
    With it being a bank holiday, I am taking it that TopCashBack are not working, so I am leaving it until Wednesday before raising a missing claim ticket. I am also leaving it until I receive my SIM before contacting 02.

    I ordered 2 SIMS.
    Yeah I'm going to leave it another couple of days.As you say the BH weekend might have delayed things slightly
  • fonejacker
    fonejacker Posts: 1,169 Forumite
    moneybill wrote: »
    hello people , mine also hasnt tracked :( , what are people doing ?

    has everyone started cancelling ?

    dont know what to do , its been like 5 days now since i ordered .

    moneybill, i sent you a pm, but I don't think you have received it, it certainly isn't showing up in my 'sent messages' box?
    We are all in the gutter, but some of us are looking at the stars.
  • fonejacker i received the message , i was confused about it not showing up in sent messages , but i think its just like that, ive replied to your message.
  • Karluk
    Karluk Posts: 29 Forumite
    Hi all

    Just wanted to start by saying that I've used TopCashBack for a few years now and so far have always found them to be very helpful and work hard to ensure cashback is paid out.

    I think this time however, O2 have been overwhelmed with the take up of the offer and combined with the Bank Holidays, is the reason for the slow tracking.

    My cashback has also not tracked yet from my order on 31st March...hopefully will appear next day or so. SIM card also not received due to Bank Holiday post. Already received first bill from O2 (which is automatically generated after placing the order) for £27.42 which is made up of £2.42 (1st April to 3rd April) plus £25 for the next month (4th April - 3rd May)...contacted O2 via live chat as I wasn't happy being charged yet as I haven't got the SIM, when I explained the situation, my account was credited with £5 (which refunds the charges from 1st up to about the 6th April) - will be back on to them if the SIM doesn't arrive by Wed 7th.

    On TCB, with 'slow to show' transactions I like to check whether my 'click through' to the retailer' was actually logged correctly. (Not clearing cookies before visiting the retailer via TCB causes the most problems I think). Not sure if there is an easier way to do this but this is what I do:
    • In Overview, click on Enquiries > Cashback Claims > Submit a new missing cashback claim > I can see no mention of my Transaction... > Submit a missing cashback enquiry > Submit missing cashback claim > tick box and then click on Submit missing cashback claim button
    • On the next page you can select from a list of retailers you have visited (hopefully O2 will be listed) and then select the date you clicked through to O2 > click continue and then the next page lets you select the actual time you clicked through to O2 (I then click back so as to stop short of actually submitting the claim at this point).
    This shows that at least your 'click through to O2' was logged correctly and together with the O2 order, we should have no problem proving to TCB / O2 that they need to pay up :).

    As we all know, other cashback sites are available but I don't use any other as some charge a fee and any cashback offered on their site can be matched by TCB.

    By the way, I don't work for TCB (if anyone was wondering) but just appreciate the service they offer and the fact that they give us the opportunity to get this cashback in the first place.

    On a final note though, I will cancel the contract with O2 within 14 days of receiving the SIM if no cashback has tracked, as I wouldn't personally risk being locked into the deal without definate confirmation that the cashback will be paid.

    Lets see over the next few days...have faith! :)
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