windows 7 installed now no network access PLEASE help

happywarmgun

Go to the 'run' box in the start menu.

Type "CMD" (without the quotes). A black box will appear. Type

"IPCONFIG" (without the quotes)

If the message that comes back suggests you have no IP address then type
"ipconfig /renew" (without the quotes) and that may solve your issue.

If when you first type ipconfig it does suggest you have an IP copy and paste the message back here.

Grade_A_Reject

Again assuming that you are conencting to a router as your original post mentioned your ethernet cable....

Click on the start menu and type CMD into the search box then press ctrl-shift+enter. In the black window that appears type ipconfig /renew then ipconfig /renew6

woodess

macman wrote: »

Does your modem support Windows 7? You said you took it to a shop and they said it worked fine-but were they actually testing it on W7, or another OS?
Make and model of modem would help. If it's an old BT one I very much doubt if there are drivers for W7.
USB modems are effectively obsolete now and you should be using a router, see if you can get one free from BT if you ask nicely.
With a router and ethernet or wireless you will have a better connection than USB, and no more issues with modem drivers.

hi yes my modem does support windows 7 as i had it working for about a week and yes they were testing it on windows 7
my modem is a mercury had it built when my old computer packed up i dont know the model nos
i am using the desktop via bt homehub
hope this helps
thankyou

woodess

happywarmgun wrote: »

Go to the 'run' box in the start menu.

Type "CMD" (without the quotes). A black box will appear. Type

"IPCONFIG" (without the quotes)

If the message that comes back suggests you have no IP address then type
"ipconfig /renew" (without the quotes) and that may solve your issue.

If when you first type ipconfig it does suggest you have an IP copy and paste the message back here.

i have done the ipconfig and it states
the link local ipv6 adress fe80::2801:b5ca:8823:ecde11
ipv4 address 192.168.05
subnet mask 255.255.255.0
default gateway 192.168.0.1
thankyou

Grade_A_Reject

woodess wrote: »

i have done the ipconfig and it states
the link local ipv6 adress fe80::2801:b5ca:8823:ecde11
ipv4 address 192.168.05
subnet mask 255.255.255.0
default gateway 192.168.0.1
thankyou

So now that it's getting a (local) IP address can you connect to the internet now?

macman

woodess wrote: »

hi yes my modem does support windows 7 as i had it working for about a week and yes they were testing it on windows 7
my modem is a mercury had it built when my old computer packed up i dont know the model nos
i am using the desktop via bt homehub
hope this helps
thankyou

So why don't you just connect the laptop wirelessly via the Home Hub? You don't need a modem.

woodess

Grade_A_Reject wrote: »

So now that it's getting a (local) IP address can you connect to the internet now?

no still cant connect

woodess

macman wrote: »

So why don't you just connect the laptop wirelessly via the Home Hub? You don't need a modem.

sorry i seem to be confusing everyone
it is my desk top (wired) that i am having probs with not the laptop
thankyou

Grade_A_Reject

woodess wrote: »

no still cant connect

I'm trying to get my head round your setup there.

You're obviously connected to the internet as you're posting here. So, you're trying to get your desktop PC (Win7) working. Your son's laptop is connected (wirelessly) to the BT home hub?

You say when you plug the ethernet cable into your son's laptop it works. Are you switching off the wireless on the laptop when you're doing this? It may still be using the wireless connection.

If your desktop is getting a local IP address as your previous post suggests and your router is obviously connected to the internet then we can't be far off a solution.

[edit] I'm still confused where the mercury modem comes into this though.

woodess

Grade_A_Reject wrote: »

I'm trying to get my head round your setup there.

You're obviously connected to the internet as you're posting here. So, you're trying to get your desktop PC (Win7) working. Your son's laptop is connected (wirelessly) to the BT home hub?

You say when you plug the ethernet cable into your son's laptop it works. Are you switching off the wireless on the laptop when you're doing this? It may still be using the wireless connection.

If your desktop is getting a local IP address as your previous post suggests and your router is obviously connected to the internet then we can't be far off a solution.

i am connected to the internet via my sons lap top wirelessly to the bt home hub and i have also connected the laptop with the ethernet to confirm that the cable is working and yes we did switch off the wireless when doing this .