windows 7 installed now no network access PLEASE help

macman

Can you just tell us what sort of modem you have and what is it connected to?
Is it a USB modem and connected direct to a phone socket?

woodess

macman wrote: »

Can you just tell us what sort of modem you have and what is it connected to?
Is it a USB modem and connected direct to a phone socket?

it is a bt 2.o home hub and is connected to the phone socket

macman

woodess wrote: »

it is a bt 2.o home hub and is connected to the phone socket

That is not a modem, it's a wireless router (which also has a modem built in, so strictly speaking is a wireless modem/router).
Please can you recap on the basics of the set-up? Is the HH in the same room as the problem PC, if so how are they connected? And how is the other machine (the working one) connected?
The 'Mercury modem' has introduced a major red herring here, as you said you had taken your modem to a shop and had it tested-were you therefore talking about the Home Hub when you said that?

woodess

macman wrote: »

That is not a modem, it's a wireless router (which also has a modem built in, so strictly speaking is a wireless modem/router).
Please can you recap on the basics of the set-up? Is the HH in the same room as the problem PC, if so how are they connected? And how is the other machine (the working one) connected?
The 'Mercury modem' has introduced a major red herring here, as you said you had taken your modem to a shop and had it tested-were you therefore talking about the Home Hub when you said that?

The homehub IS in the same room as the pc which is connected to the hub via an ethernet cable
my sons laptop which is what i am using now is connected wirelessly to the homehub
when i went to the computer shop i took the hard drive the ethernet cable and the home hub and he connected straight away
hope this is clearer
thankyou

macman

woodess wrote: »

The homehub IS in the same room as the pc which is connected to the hub via an ethernet cable
my sons laptop which is what i am using now is connected wirelessly to the homehub
when i went to the computer shop i took the hard drive the ethernet cable and the home hub and he connected straight away
hope this is clearer
thankyou

Thanks for clarifying that.
BTW, what you are referring to as the 'hard drive' is the PC's base unit. The hard drive is a small box inside the base unit.
So what we can determine is that there is no fault on the WAN side of the HH, since you can connect to it OK by wireless, and on to the internet.
Have you tried using a different port on the HH-there are usually 4 network ports?
What are the diagnostic lights on the HH telling you?
Edit: on the HH 2.0 you should have Power, Broadband, Wireless and Phone Illuminated.
What happens if you connect the laptop to the HH by ethernet rather than wireless?

debitcardmayhem

woodess wrote: »

The homehub IS in the same room as the pc which is connected to the hub via an ethernet cable
my sons laptop which is what i am using now is connected wirelessly to the homehub
when i went to the computer shop i took the hard drive the ethernet cable and the home hub and he connected straight away
hope this is clearer
thankyou

Sorry to but in , but I think the OP is calling the base unit a hard drive , if I am wrong I apologise

edit Sorry folks / macman we crossed in the post

macman

No problem debit. Great minds think alike...

woodess

debitcardmayhem wrote: »

Sorry to but in , but I think the OP is calling the base unit a hard drive , if I am wrong I apologise

edit Sorry folks / macman we crossed in the post

yes your right silly me

woodess

macman wrote: »

Thanks for clarifying that.
BTW, what you are referring to as the 'hard drive' is the PC's base unit. The hard drive is a small box inside the base unit.
So what we can determine is that there is no fault on the WAN side of the HH, since you can connect to it OK by wireless, and on to the internet.
Have you tried using a different port on the HH-there are usually 4 network ports?
What are the diagnostic lights on the HH telling you?
What happens if you connect the laptop to the HH by ethernet rather than wireless?

yes i have tried connecting the ethernet to all the ports and switching the ends around (they had me doing allsorts when i rang bt) the diagnostic lights on the hh are all blue (bt also confirmed there is no problem with the hh)
initially my son conected the laptop to the hh via ethernet and the computer man did the same and it was ok but now it wont work and says no network Access the same as my desk top:(

debitcardmayhem

ok go to control panel/network and sharing/adapter settings
right click on the wired local area network adapter and select properties
then highlight internet protocol (TCP /IP v4) select properties
select use follong ip address
type in 192 168 001 020
then subnet mask 255 255 255 000
default gateway 192 168 001 254
dns 192 168 001 254
select ok
it should work