We're after a new internet provider!!! (broadband)

robt_2

krissycontagious wrote: »

yehh but youtube isnt downlaoding is it and neither is watching films online?

i didint no that it uses bandwidth thats why i said the above

ANYTHING you do online is either uploading or downloading.

Go to http://www.speedtest.net/ and click 'begin test' and let us know what your results are. Then we will know if you have a poor connection or are being throttled for using too much data at peak times.

macman

krissycontagious wrote: »

yehh but youtube isnt downlaoding is it and neither is watching films online?

i didint no that it uses bandwidth thats why i said the above

It isn't 'downloading' that is measured, it's data usage, whether up or down, streaming or downloading, it all counts towards your bandwidth limit.
If you are not aware of this then more than likely you are being throttled by VM due to going over your limit. Get that sorted and your speed should be OK.
'M' is not a current VM package. If you are on a 20MBps service then you are probably on XL at £20 pm. That should be perfectly fast enough for all your needs.

robt_2

macman wrote: »

It isn't 'downloading' that is measured, it's data usage, whether up or down, streaming or downloading, it all counts towards your bandwidth limit.
If you are not aware of this then more than likely you are being throttled by VM due to going over your limit. Get that sorted and your speed should be OK.
'M' is not a current VM package. If you are on a 20MBps service then you are probably on XL at £20 pm. That should be perfectly fast enough for all your needs.

There are still people on the old 'M' package though - it sounds like this is the case as it has very harsh traffic management. 'M' is just not available to new customers, thats all.

macman

So perhaps the OP can ask to be moved onto XL at the same price then?

robt_2

macman wrote: »

So perhaps the OP can ask to be moved onto XL at the same price then?

They suggest they have broadband standalone (they say they have a BT phoneline) so it wouldn't be £20/month - it would be £30.

'L' is £20/month without a Virgin phone line.

jem16

robt wrote: »

They suggest they have broadband standalone (they say they have a BT phoneline) so it wouldn't be £20/month - it would be £30.

Post 3 says they have a Virgin phone line - or at least I think it does.

The BT line may still be there from before but not connected. Or indeed they may have both - I do as it's just as cheap to have BB with the phone as without.

Krissy306

thankyou all your all so nice and helpful and its really what i need right now. i apresheate it so much

and i think it will get throttled as it is so slow online.

the results are:


thats not directly plugged in

Krissy306

we used to use a bt dial up so thats why we have the cables alreddy however yes at the moment we are using virgin for the internet

macman

Having a BT line physically installed doesn't mean it can just be switched on FOC. BT will charge you £125 for a reconnection if there is no dial tone.

robt_2

krissycontagious wrote: »

thankyou all your all so nice and helpful and its really what i need right now. i apresheate it so much

and i think it will get throttled as it is so slow online.

the results are:

That is extremely por and there is possibly a fault somewhere. Have you (or your dad) spoke to broadband support?