Reclaimed Bank Charges SUCCESS stories

mileybert

BANK-NATWEST
AMOUNT RECLAIMED £2322.00 + £600 INTEREST
AMOUNT PAID £2322.00

Finally paid up after 5 weeks and sending 2 letters before court action.Was totally ignored until letter arrived with final settlement.Had to sign a form accepting full and final settlement of complaint.
Now waiting for money to arrive in my account!

jayanator

Bank : Natwest
Amount Claimed : £1305 without interest
Amount Offered : £1305

I had been messed about by Natwest since March and had received 2 letters saying that they were investigating my claim and made several phone calls etc.

Finally emailed Michael Duncan (Royal Bank of Scotland CEO's right hand man) and within 7 days of receiving the response from his office saying they were looking into it for me I had an offer from Natwest for the full amount.

I have included some usefull contacts below that you may find helful when wanting to get updates on your claims etc.

Kathy Marcangelo
Customer Relations Manager
Bishopsgate Office
London
Direct line : 0208 236 8229
Email : marcank@rbos.co.uk
or customer.relations@natwest.com

ALSO

Elliot Porte
Group Customer Relations
Royal Bank of Scotland
12th Floor
280 Bishopsgate
London
EC2M 4RB

Main number : 0207 672 1770
Fax : 0207 672 1796
Direct Line : 0207 672 1982

Apparently Elliot Porte is in the department that actually make the offers and he the letter that I received told me that if I wished to discuss the offer I should call him.

I did call him, but only really to say that I thought there letter was funny how they babbled on about not being in the wrong and being perfectly secure in the knowledge that they had done nothing wrong and he even stated on the phone that he thought the bank would win in court. I said it doesn't really matter seeing as you have shown your cowardess by paying up instead of joining me in court if they were so confident. I just wanted to gloat a bit really.

Anyway thats one down....several to go...Thankss to all the help and advice on this site so far...

rob_cameraman

Bank: Amex
Amount claimed: £646 inc interest(11th April)
Amount received: £443 inc interest(21st May)

They sent letter with cheque saying "The offer represents the difference between the default charges made pre and post 1st July 2006 which were applied to your account plus 8% interest"

Im happily accepting as expected nothing! My fight still goes on with RBS, Mint, Morgan-Stanley and MBNA.

Thanks Martin!

kazza1976_2

Well I checked my bank account yesterday and there were 2 payments totaling £2049. I got my letter today explaining breakdown.

I went via mcol and the total was £2989 inc interest. The halifax have said its not commercially viable to go to court blah blah but they will defend if I dont accept the offer.
To be honest I tried to claim back money over the 6 year limit and the amount they have put in my account is within pounds of what they would have paid if they had responded to my first request for a refund. So Im happy with offer, relieved its over and glad my account hasnt been closed.

Thank you so much Martin and everyone for contributing to this site.

Kazxx
:money: :j :j :j :j

Majid_2

Amount claimed: £590
Amount offered: £535

My first claim was rejected, so I sent a second letter saying I would now consider court action but might accept an offer of a settlement. Got a second letter from the bank on Saturday (19 May) offering us £535 in full and final settlement.

Our charges were actually £485 and the other hundred odd pounds claimed was interest, so the offer of £535 is not a bad compromise.

Thanks for the templates and advice, and good luck everybody else!

krgdasilva

claimed £3400 including interest.
got a really long winded letter back explaining why they did not owe me a penny.
then at the end as a gesture of good will offered £2683.00
could maybe have pushed for the full amount but can't really turn that much down.
am now going for my 2 other bank accounts
katie

Matthew_W_Barrett

Bank: Barclays bank
Amount Reclaimed: £3678
Amount they paid:£3678

The story: very long and dragged out ,10 months from start to finish, got all the usual replies, went through all the motions, i was in court this morning but Barclays never pitched up to defend themsleves. Judge awarded me everything.i cant wait to go in to Barclays tomorow and shut down all my accounts.

The judge interestingly told me this cant go on for much longer, somethings got to give, so if your still thinking about it.........think quick!!!

lee977

Bank: HSBC
Amount claimed: £3000 (including interest)
Amount paid: £2100 - Accepted their offer which came after sending the first two letters.


Bank: Smile
Amount claimed:£1497 (including interest and £120 court fee)
Amount paid:£1497 - Filed on MCOL - they acknowledged last week but got the cheque through today:beer:

Big thank you to Martin and everyone who has posted on the site. Was very nearly put off claiming after reading the Which factsheet on reclaiming charges which scared me senseless - thanks again to everyone here for all the great advice and reassuring posts.:T

d_laughton85

Bank: Abbey
Amount Reclaimed: £452 + £50 Court Costs
Amount They Paid: £400
The Story:
23/02/07 - Requested Statements
26/03/07 - Statements Arrived including Microfiche
28/03/07 - Sent First Letter 14 Days
04/04/07 - Received Letter stating that Abbeys Charges are Correct and it will take 4 weeks to get in contact with an answer
12/04/07 - Took Abbey to court through MCOL
14/05/07 - Received Defence from Abbey (Awaiting Local Court Date)

Received Some Contact Number off a Friend and contacted Abbey today told them i would settle for £450 they rang me back within 2 hours and said they would offer me £340 i told her i would settle for no less than £400, they rang me back within 25 mins and the offer was accepted so i am over the moon

Thank you ever so much Martin and everyone else here on www.moneysavingexpert.com :money:

Only a Few more to go through keep you informed!!!

---

Wife - Abbey - £400 Reclaimed
Wife - Cap One - £476 - Mcol Issued
Wife - Clydesdale - ££360 - £180 Reclaimed So Far
Myself - Abbey - £560 Sending 1st Letter

Petersfield.

Nationwide Building Soc.
Reclaimed Charges £1300.
Recieved £1300.
With many thanks to Moneysaving Expert I sucessfully claimed all my charges back....The bank disputed and defended every step of the way....but settled right at the last minute. I used the Moneyclaim online service and found it trouble free...and very efficient....MANY THANKS....!
:j :A