Reclaimed Bank Charges SUCCESS stories

lil_miss_06

woolwich
amount reclaimed 820
amount they are paying back 820
yippee,,,recieved letter today,,thankyou thankyou so much to martin and everyone on this board,i kept putting it off,untill about 6 weeks ago and then thought "you know what im gonna go for it",,
im so glad i did,,,thankyou

PAWI69

NATWEST
amount claimed £4084.00
amount paid £4084.00

Requested statements 19/02/07
1st letter sent requesting charges 16/03/07 no response
2nd letter requesting charges 30/03/07 no response
Sent email to Customer.relations@natwest.com 12/04/07
Received a reply on 19/04/07

Rang a couple of times inbetween,

1st: no record on their system, ring back in a few weeks,

2nd: I rang back in a week, verbal offer of full amount & got reference number. (Then I sent the email)

3rd: rang again the following week & was quoted 2 weeks before I would recieve it, only 3 days later (30/04/07) I got the letter offering full amount in full & final settlement of this claim blah blah blah. Posted back, signed, dated & sent recorded delivery same day.

Rang today, money in my account......went to the cashpoint & there it was in black & white :j

Thank you so much to EVERYONE who has helped me through this process, I thought I would be the test case that went all the way & got nothing, so all you people out there still claiming or about to claim, don't be disheartened or scared GO FOR IT :T

Most of all, thank you so much Martin, you really don't know how much this means to me & my family, I can pay debts off & treat the kids to something, they haven't had a treat for such a long time, once again thank you :j :T :T :T :T :beer: :beer: :T :T :T :T :j

missyc35

bank - american express
amount claimed £78
amount paid £60

Requested statements, they sent me them for free! and by special delivery! 1st letter they didn't want to know, sent the threaten with court letter and it worked a treat.
I know it's only a small amount but hey, better than nowt, had to presist tho. One more card still to hear from too. thx for all the info

purplemaniac

Halifax

Claimed £5266 bank charges + £937.66 interest + £250 court fee
Amount they paid: £6453.66:beer:

Sent off the suggested form
Had a 'sorry you are disappointed, etc etc' letter with an offer of approx £2600 :rolleyes:
Sent back a 'Thanks but no thanks' letter
Applied to money claims court
Recieved letter from Halifax solicitor acknowledging claim
Waited 2 weeks
Just had letter saying that they are paying the above amount
I quote
" ....on a purely commercial basis, it will cost the Halifax money to defend your claim in terms of the legal costs that will be incurred. It is unlikely that Halifax will be able to recover these costs (even if the bank wins) because your claim will probably be allocated to the small claims track, in which costs are not generally awarded....."

So glad I took Martin's advice :A

And they didn't shut down my account!!!
:j

angie4peter

I claimed against the Nationwide for my brother.

I used the step by step guide and included the interest using your very useful interest calculator.

I also completed the small claims form on-line.

Nationwide continued refusing the claim and judgement date was 7.5.07.

They made one last ditch attempt saying that it should be referred to the Financial Omdudsman.

I ignored all their advice and was single minded in bringing it to the small claims court.

On 3.5.07. they refunded over £2,000, which included all the bank charges, interest and court costs.

I would like to thank the website for its clear step by step guide and advice - it is an excellant guide and website.

Rudehamster

Claimed £600 + interest and costs from the Nationwide....got them all back yesterday (after they made me wait an age!), but they have now refused to delete the £150 of pending charges they lodged this week.
Another claim will be lodged later next week.

Foot101

HSBC
Claimed £2636 (no interest)
Offer £2096.10

Story
5th March - requested charges
23rd ish March - standard looking into reply
9th April - Threatened court
30th April - 8 weeks up so rang up , they said offer went out , then followed 3 phone calls in 3 days as told different thing everyday.
3rdMay - was phoned back and advised offer in post
5thMay - 8 weeks and 5 days since request for charges recieved the letter on the mat this am, opened with a shake and skimmed down to see they had deducted £117 of refunded charges but offered £2096. I am going to ring up and push for more as £500 they have kept back is still a bit cheeky .
Will let you know but whatever happens it will be 2096 which sorts me out for first time in years :T


Times in process I thought my case would be the exception but be patient and it will come good for you.

Thanks to everyone on here , in particular the HSBC thread , superb having the support of all of you and without this forum I and many others wouldnt of continued .
This money will really help me out.


Now waiting for replys from

Capital One
Halifax current account
Halifax Credit Card
Black Horse Loan
+ mortgage account if you can claim on here , have read you can ??

:T

Will keep you all posted regarding these

conniemander

LLOYDS TSB (yes, really)
£755, (£839 inc int and mcol fee)
£750 payout
1st letter sent - sorry to hear your complaint (after 40 days)
2nd letter sent - sorry to hear your complaint (after 40 days)
3rd letter - give me my money in 7 days or i take you to court - no response
filed mcol 18th april, served 23rd april, acknowledged 3rd may
letter 4th may 'we are right but as a goodwill gesture have £750'
5th may £750.00 in account
will now be closing account and never contributing to lloyds profits ever again.

Jbee_2

MONUMENT CREDIT CARD (account closed)
Claimed £672.00
Offer £336.00

Story
5/4/07 sent letter req list of charges sent
18/4/07 received letter (gesture of good will no charge) and list.
18/4/07 sent letter req charges back.
24/4/07 received letter-sorry you have had to contact us, looking into your concerns will give response or update no later than 21st may.
29/4/07 sent letter saying 'I have not received a satisfactory response, reply in 14 days'
1/5/07 letter received offering 1/2 of the charges £336.00 and explanation re OFT ruling and decrease in charges (not admitting thay are wrong - gesture of goodwill etc).
2/5/07 Sent letter accepting:beer: .

Waiting for cheque to arrive!!

Ongoing -

RBOS Royalties gold account - still waiting for statements (40 days up on 24/05/07
Beneficial Credit Card - Decided to go for interest this time claiming :cool: £737.11
G E Money, B&Q Card - Just sent 1st DPA letter today.
MSDW Credit Card - Just sent 1st DPA letter today.

Thanks to all on this site (and my mate Jonny M for telling me about it).
:T

down_in_the_dumps_3

Nationwide :beer: - Claimed £1459.04
Refunded £1454.34

I followed the letters on this site and they ignored them all, then I received 5,yes, 5 letters saying that they don't refund charges etc.etc.

I used moneyclaim online which was really easy, they filed a defence, was due to go for judgement on 8.05.07 and they credited my account in 4 different amounts on 4.05.07. I received a letter from them today explaining what they had refunded and it said as long as I keep to their terms and conditions my account could stay open!

I want to thank everyone that helped me on this site, and for those of you that made me persist with my claim. :T

Getting this money back was really important to me as I'm a single parent with 2 part time jobs and a huge mortgage. I had to ask my Mum to lend me the £120 for the court fees which she very kindly did:A . I now have no overdraft, paid back my Mum and gave the kids a treat. :j

For all those out there who are in any doubt, keep going it's worth it in the end.

I would also like to thank Martin Lewis and his team because without this great site I never would have reclaimed the charges at all! :T

I am not down in the dumps anymore!!:D