Reclaimed Bank Charges SUCCESS stories

CHATFOR

Got a letter today notifying me of £930 in refunds direct into my Co-Op bank accounts (as of writing only received £160). I sent my original letter on 27th September so yes they do take their time. They replied in the first instance stating that someone would contact me within 7 days, and they didnt. Then I got a 2nd letter saying the same (and they didnt) and a third saying they would be investigating and it would take 6 weeks. In the meantime I have stopped depositing any money as it was simply being put against my then unauthorised overdraft (which never topped a measly £300) - I have to have something to live on for goodness sake. Call centre and local branch powerless to help in what has been the worst year of my life (I have only had charges since Dec 2005). But this refund will help me get back on track (which I was doing anyhow) - started a new job in September after period of unemployment and anyhow for god sake the money is rightfully mine. I will never trust banks again!!!

kellydbryant

HSBC: Amount claimed - £1650
Amount refunded - £1550

Natwest: Amount claimed - £675
Amount recieved - £575

Barclays: Amount claimed - £2500
Amount offered - £1200

All after the first letter! I'm not sure if I should accept this Barclays offer yet, would usually fight it all the way but could really do with the cash for xmas!

A huge thank you to Martin and everyone involved in this site!

pinkfirefly

RBS - Amount Claimed £98.00
Amount refunded £98.00
Telephone the bank regarding two seperate charges the member of staff couldn't even tell me what they were for properly, she tried to fob me off, didn't work, I stated I wanted a definate answer what they related to, she still couldn't explain. I eventually said I wanted them refunding by the end of the week or I'd be taking matters further, and hey presto they did refund.
I still have no idea what they related to though! very puzzling, but i'm glad I bite the bullet and called.

Thanks to Martin

lyndsay3006

Barlclays Bank
Claimed for £1480


Got a letter on Wenesday offering me £750 - I rang them today and they've offered me £950.
I'm accepting this with Christmas coming it's a godsend!
Thanks for all the advice on this site and also Consumer Rights Group - couldn't have done it without you.
So glad I had Jeremy Vine (Radio 2) on last month when Martin was on!
Byeee off shopping!!!
Lyndsay

husky101271

Amount Claimed £355.00
Amount Received £355.00

After 3 letters and 4 weeks Morgan Stanley paid up. 1 down 4 to go.:beer:

Thanks Martin

JDAdams

HMV - paid £15/£15 via cheque on preliminary approach

Burton - paid £15/£15 via cheque on preliminary approach

Virgin (MBNA) - paid £80/£137 following letter before action, paid a further £94 (total amount of claim including costs and 8% interest) out of court once court claim was in, plus a final £12 for the latest charge

Citibank - No response to letter before action, no acknowledgement of court claim, won via judgement by default £239.74/£239.74 (including costs and 8% interest) - not paid yet, sending the bailiffs next

Barclays & Barclaycard - court claims acknowledged but no defence filed, they have until 02/12 to do so or I win by default again

fkelanne

hiya all, i have just recieved a letter from cap one, offering me £136 out of £170. that have said in the letter that the have just give me back everythink over the £12. im goin to sigh it and accept it because my account is £93 over my limimt so this will cover that n ill make sure i dont get charged again.

Kevin_Arnott

Bank: Barclays
Amount Reclaimed:£2019.40
Amount they paid:£2019.40
The story:
21/08/06 Sent letter to barclays asking for 6 years of unlawful charges back.
Barclays offered to settle for around £560.00.
I refused and asked for statements going back 6 years which were sent at no extra cost to me.
1 month later started court proceedings demanding all money and barclays acknowledged court letter and stated defence would be entered. 28 days later no response so won by default.
25/11/06 letter arrived in post this morning, Barclays stating will pay all monies owed provided I stop warrant of execution. Case ended.

Well done and thankyou Martin (also including GMTV and Consumer Rights advice) couldn't of done it without any of these guys.

coolchris

Bank: Abbey
Amount Reclaimed: £275
Amount they paid: £275

Paid me in full within 7 Days! Now thats a miracle!:eek:

Sent to complaints department directly by registered post. They still believe they were in the right and this is their usual "Gesture of Goodwill"...hmm..my butt cheeks.

[Deleted User]

I was silly enough to use (and get into trouble with) a Bhs store card a couple of years ago. It was operated by GE Capital (now known as GE Money)

I was aware that I'd been 'fined' for quite a few late payments, but couldn't remember the exact amount of these 'fines' (ie: charges) or how many times I'd had charges added to my account.

Decided not to send them a cheque for £10 to find out exactly how much I was 'owed' ... but just to write and ask for a refund.

Success! :rotfl:

GE Money replied with two A4 pages ... explaining why they thought they ought not to reimburse my charges. And then in the very last sentence informed me that they'd be sending a cheque for £93 "within the next couple of days".

... And sure enough, it arrived this morning! Yayyyy! :T

(So I have now been reimbursed by Capital One and GE Money. NatWest are still dragging their heels over a repayment of £1,420-worth of excess charges ... and I've not had any sort of reply at all from Barclaycard, M&S Financial Servives, and Style Financial Services).

Cheers Everybody! :beer:
ZED.