Reclaimed Bank Charges SUCCESS stories

Bibsy

Hi Everyone - I was hoping for some advice....
I send my 2nd letter to Lloyds TSB asking for my charges (& interest) back. This is the letter Martin says they need to respond to within 14 working days. They have acknowledged receipt, and have now written back within this correct period saying 'we will carry on with our investigation' into what they refer to as my 'complaint'. They go on to say 'We expect our enquiries to be completed within the next two weeks but we will try to get our response to you sooner if we can."
Are they allowed to do this? I thought that within the 14 days, they either had to say yes or no to repaying my charges...
I don't mind this dragging on (the rewards will be great if I win!) but I just want to make sure that there isn't something I should be doing in response to this letter...
Any advice would be very welcome,
thank you all.

donaldtramp

Two successes so far.

Myself £1800:rotfl:

Cheque arrived in post day after Court return day.

Miss Tramp (my GF)

£480:rotfl:

Cheque arrived this morning also day after return day!!!

If you're reading this and worrying about the process. Just GO FOR IT!!
There are loads of folk on here willing to help out.

What a great site!!
Good luck everyone.
DT

pinkmoneysaver

Celicaman wrote: »

Hi Pinkmoneysaver.
We are in same boat with HSBC, They offered same 75% to me. My second letter was dated 3rd March, and they replied refering to that letter with the offer so i waited till the 14 days from the march 3rd date & filed MCOL, that way gave them all leway required for them to hang themselves.
File your MCOL as soon as the 14 days are up on your second letter unless anybody else on here has better info

Thanks Celicaman and Twinkly - I am going to get the MCOL claim off on Wed, so fingers crossed!

MrsBartolozzi

Hi
Royal Bank of Scotland
Amount claimed - £296
Amount received - £296 :beer:

Sent request for statements 23rd Feb, rec'd statements 10th Mar.
Handed letter into branch 12th Mar and rec'd letter saying that they disagree with my complaint but as a gesture will refund me full amount this morning 24th Mar!!
Total time 4 weeks. Definite success story!


:money: Thanks Martin :money:


13th April and still not seen the money though... :sad: going to phone on Monday.
Mon 16th April money came through this morning - saved me a call!

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Twinkly

icejet wrote: »

I received a full list of my charges from Halifax and seny the 2nd template letter in asking for these charges to be refunded to me and they had 14 days to reply.

I received my reply which stated:

We are sorry to learn that you are unhappy with the charges debited to your bank account. Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to complaints.

It then goes on to say that they will respond at the earliest opportunity. However, if not thoroughly investigated in the next 4 weeks they'll write to update me.

Is this the correct timescale they are stating or is it just a way to prolong the process.

Its their timescale but not yours. You can wait or carry on regardless

Twinkly

Bibsy wrote: »

Hi Everyone - I was hoping for some advice....
I send my 2nd letter to Lloyds TSB asking for my charges (& interest) back. This is the letter Martin says they need to respond to within 14 working days. They have acknowledged receipt, and have now written back within this correct period saying 'we will carry on with our investigation' into what they refer to as my 'complaint'. They go on to say 'We expect our enquiries to be completed within the next two weeks but we will try to get our response to you sooner if we can."
Are they allowed to do this? I thought that within the 14 days, they either had to say yes or no to repaying my charges...
I don't mind this dragging on (the rewards will be great if I win!) but I just want to make sure that there isn't something I should be doing in response to this letter...
Any advice would be very welcome,
thank you all.

As above

katiesmum_2

:beer: Having gone back over the last six years, i was amazed to see they owed me £1754. So sent off the first letter to Natwest. Heard nothing???!!!! Sent off second letter and i then had an offer of a goodwill gesture of £1754. I agreed and they paid it direct to my account 2 days later. Was really worried about this whole thing, but this site is just great. :j

evon1955

I have a £10 monthly bank charge which includes mobile phone insurance and AA
can i still reclaim bank charges or not.

Janey183_2

Bank - Halifax
Amount Claimed - £362.52
Amount Received - THE WHOLE FLIPPIN LOT!

No questions asked, account was credited, all is well in the land of money....!

MARTIN YOU ROCK!:money: :money: :money: :beer:

andrew55_2

icejet wrote: »

I received a full list of my charges from Halifax and seny the 2nd template letter in asking for these charges to be refunded to me and they had 14 days to reply.

I received my reply which stated:

We are sorry to learn that you are unhappy with the charges debited to your bank account. Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to complaints.

It then goes on to say that they will respond at the earliest opportunity. However, if not thoroughly investigated in the next 4 weeks they'll write to update me.

Is this the correct timescale they are stating or is it just a way to prolong the process.

I received exactly the same response, just keep going, in two weeks send the letter saying that it is not a satisfactory response and give another two weeks